WorksheetsFront Office Exam - Magway
Total questions: 36
Worksheet time: 23mins
A telephone operator who manages the switchboard and coordinates wake-up calls.
True
False
Reservation systems may issue a reservation confirmation, cancellation number.
True
False
Always display or count cash in public ----------------.
(a)
Not clean as your work pick up any trask in your work area.
True
False
Guest who come in hotel without reservation is ---------------- guest.
(a)
Which folio that contains the accounts of more than one guest.
Guest folio
Non guest folio
Master folio
Employee folio
In large hotel reservation manager will take care of reservation & telephone operator.
True
False
Stationary, postcard, pen, and laundry beg.The abive statement refer to -------------.
Book shop
Room feature
Items on loan
Guest room amenities
What is complimentary rate?
suitable for business person
No charge to the guest
Rate for those traveling in group
Rate for guest who are going for holiday
A reservation form to take down all the necessary --------------.
(a)
How should you communicate with your guest?
rudly
your mood
politely
happily
B & B hotel only ofter foom with breakfast.
True
False
Identify the job profile?
Lift operator
Valet
Chauffer
Door man
Perform check-in functions as follow professional welcome are -------------------.
Body lunguage
Review hotel policies
Payment detail
One of the front office functions include
Guest registration
Cleaning the room
Handling room service
Maintaining guestroom status
Identify the job profile?
Front office
Casher
Chauffer
Concierge
In check-out producer, check guest account and ----------------- charge.
(a)
It is most important for the porter to ensure that all lauggages are lebelled accurately.
True
False
Allow the guests to finish what he or she is saying ------------ asking questions.
After
Before
During
Front desk, then notify security of the situation, never let anyone work out of your b-----------.
(a)
Items in pockets must not be visible or create a bulge.
True
False
Hospitality industry is the smokeless industry and its two main sectors.
True
False
Data of positive impact contains infrastructure development.
True
False
Never open a guestroom door with your k--------- for anyone.
(a)
Customers come from outside the business and may be referred to as ------------- customers.
(a)
The front desk agent should never announce the room -----------,when handling a guest room key to a guest.
Name
Number
Rate
Type
Always store personal valuable in your locker or in another secure place. Never leave them unattended in an unsecured area.
False
True
In pictur, what is mean?
wanway
Walk way
Fire exit
Evacuation
See the piectur and choose answer.
Fax machine
Key encoder
Printer
Fullfils any guest services related activities is -----------------.
Guest service
Guest registration
Guest database
Reservation
Foreign currency means the particular types of money for each -------------.
(a)
Continental plan includes -----------------.
Breakfast
breakfast & room
breakfast and one meal
Whether traveling for vacation or business, guests frequently need information about our property and the----------------
Specialties
Surrounding area
check-in and check-out times
At a distance of --------------- feet acknowledge guests verbally with an appropriate greeting.
(a)
Ensure your uniforms is -----------------.
Clean and pressed
Allow of tears and holes
No need to properly fitted
Customers come from outside the business and may be referred to as ------------- customers.
(a)
