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Exam 2 :)

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

What are the 2 different types of air that Carnival Offers to our Guests?

a)

Wiggly & Tight

b)

Flexible & Restricted

c)

Discounted & Cheap

d)

Open & Close

2.

When an occupancy restriction is in place I can NOT...

a)

Split Families into 2 Cabins

b)

Request a Crib

c)

Spoil a Berth

3.

Guest who are bringing a Service Dog MUST be transferred to the Guest Access Department to make the reservation during the hours of 9AM - 9PM EST.

a)

TRUE

b)

FALSE

4.

Guest must be __ years of age to sail by themselves (no guardian on a Carnival Cruise)

a)

18

b)

20

c)

21

d)

25

5.

Single passengers must pay _% of the Cruise Fare

a)

100%

b)

200%

6.

An Interactive Area at the top of the screen in NAVI that provides support functions specific to the menu option selected.

a)

Session or Bow

b)

Tool Bar or Ribbon

c)

Booking Detail View

d)

Occupancy

7.

The _ value/column identifies whether or not an automatic upgrade is being offered.

a)

CTA

b)

Birthing

c)

CPA

d)

Upgrade

8.

If all guests on an existing booking can NOT go, we can replace ALL the names in the booking with new names, and save changes.

a)

TRUE

b)

FALSE

9.

According to our Pregnancy Policy: Expectant Mothers will not be able to sail during the _ week of Estimated Fetal Gestational age ANYTIME during the Cruise.

a)

18

b)

22

c)

36

d)

24

10.

A 18 year old guest who is NOT married is permitted to take a cruise with his 2 year old child.

a)

TRUE

b)

False

11.

Your 20 year old guest who is active in the Navy can take a cruise with his siblings who are 18 & 19 years of age, as long as they share the same stateroom.

a)

TRUE

b)

FALSE

12.

What is the PRIMARY purpose of the Travel With Functionality in Navigator?

a)

Link Cabins together for Partying

b)

Link Cabins together for Dining

c)

Link Cabins together for Excursions

d)

Link Cabins Together for Payment

13.

The guest may use their pets Year of Birth as their Pin #

a)

TRUE

b)

FALSE

14.

If a guest wants to take a Hawaii cruise with their infant, the baby must be at least _ months old on departure date in order to travel.

a)

6 Months

b)

12 Months

c)

18 Months

d)

24 Months

15.

When booking Flexible Air, flight changes and cancelations are permitted OUTSIDE _ days prior to departure date with No penalties or change fees.

a)

30

b)

60

c)

90

d)

120

16.

The portion of the cruise price for which travel advisors can NOT claim commission is called_

a)

CPA

b)

Upgrade

c)

Cruise Fair

d)

NCF

17.

Fly2Fun can be added to any cruise from _ to _days prior to sailing

a)

365-4 Days

b)

333-4 Days

c)

150-2 Days

d)

331-4 Days

18.

US Permanent Residents MUST be advised to contact the Consulates of the ports on the ships itinerary for any additional documentation required.

a)

TRUE

b)

FALSE

19.

Minors ages _ to _can reserve a separate cabins located UP TO 3 staterooms from the parent or guardian.

a)

9-11

b)

15-20

c)

15-17

d)

2-6

20.

In Navi "Already Booked" must be checked _

a)

Prior to Quoting Rates

b)

After Quoting Rates