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WorksheetsFOO Revision 1
Total questions: 10
Worksheet time: 13mins
Recommend the types of accommodation for the following scenarios:
Martin, a student on his holiday break, is on a budget and he enjoys interacting with others in communal areas.
Motels
Service Apartment
Hostel
Bed & Breakfast
Recommend the report to be printed for the following purpose:
Carry out pre-assignment activities for last minute VIPs
No-Show Report
Same-day Arrival Report
Arrival Report
In-House Report
Hotel Thursday collects $80 for incidentals per night. Determine if pre-authorisation/cash deposit is required. If required, calculate the amount for this situation. Round off your answer to nearest whole number -
Guest staying from 2 – 6 Sept 2023. Room rate: $202++ per night.
Cashier comments: Pax account.
(a)
Marnie, a FOA at Hotel Nice, attended to Mr. Salah, who was there to check-in. However, she had challenges locating Mr. Salah’s reservation. What is this situation termed as?
Underage guest
No prior reservation
Claimed reservation
Overbooking
Room rate ran as $340++ instead of $300++ as the incorrect room rate is updated. Identify how FOA Azlan handles this situation?
Allowance off the erroneous rate and manually repost the right rate
Cancel the initial pre-authorization and take another pre-authorization with the right amount
Adjust the erroneous rate and manually repost the right rate
Adjust the right rate and manually repost the erroneous rate
Nitchi Hotel has 700 rooms. It ran at 80% occupancy the room revenue earned was $286,988. There were 150 rooms on Out-of-Service status.
Calculate number of rooms sold.
650
460
560
860
The exchange rate of US$1 = S$1.35.
Convert US$577.25 to Singapore dollars
S$779
S$780
S$759
S$799
Mavel Hotel is a newly opened hotel with 200 guest rooms. On 15 August, the water pipe had burst in 10 rooms and was put as out-of-order as repair works would take 3 days. Despite this, the hotel managed to sell 145 rooms. Calculate the occupancy Mavel Hotel achieved for 15 August.
75%
77%
76%
78%
Andrew was unable to balance his cash transactions and sought his senior's assistance. Which report should be printed in order to trace and correct the error?
Manager's report
Batch Summary Report
EDC Reports
Cashier Report
A pre-auth of $1000 was taken at check-in on guest’s Visa card. The final charge amounts to $1800 and guest wants to use the same Visa card.
Advice what FOA Gray should do to handle this situation.
Cancel the initial pre-authorization of $1000 and perform sale transaction of $1800
Perform pre-authorisation transaction of $1800
Perform pre-authorised transaction of $1800
Perform sale transaction of $1800 & cancel the initial pre-authorization of $1000
