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WorksheetsExercise QM
Total questions: 25
Worksheet time: 16mins
Quality control is a common form of performance improvement as a means to ensure consistency of __________ and consistency of performance analysis.
input
output
quality
control
Safe, timely, equitable, effective, efficient, people-centred are fall under quality of __________.
care
work
study
business
__________ is to indicate what a provider does to maintain or improve health, either for healthy people or for those diagnosed with a health care condition.
Process
Outcome
Structural
Illustration
World health assembly adopted the global goal of health for all by the year __________.
1987
1998
2000
2020
Which of the following is NOT considered as ways to improve team performance?
Whistle blowing
Hire the right people
Leadership matters
Support innovation
Write down the CORRECT steps in benchmarking.
(a)
Example of prescriptive data analysis.
(a)
Does offer a wide variety of tools for data visualization and simple statistics.
Identify this tool.
(a)
X is the conscientious, explicit, judicious and reasonable use of modern, best evidence in deciding on the care of individual patients. What is X?
(a)
Customer who is challenging to deal with and always find imperfections.
Cheap
Difficult
Sophisticated
Affluent
What is the meaning of Kaizen?
To gain super power
To take part and change for goodness
To take part and change a system
To manage people
What is ISO ?
Indian organization for standard
Internal organization for standard
International organization for standard
None listed in this question
Total Quality Management (TQM) focuses on
Employee
Customer
Both employee and customer
None listed in this question
Which of the following are key components of a Total Quality Management system?
Individual responsibility, incremental improvement, use of raw data
Collective responsibility, continual improvement, use of raw data
Group responsibility, staged improvement, knowledge
Involves everyone, continual improvement, use of data and knowledge
"Improving quality through small, incremental improvements"
is a characteristic of what type of quality management system?
Just-in-time
Six Sigma
5S
Kaizen
P-D-C-A stands for
Plan-Do-check-Act
Plan-Do-correct-Act
Proceed-Do-check-Act
Proceed-Do-correct-Act
Quality Management consists of
Quality control
Quality assurance
Quality improvement
All of the above
All below are definition of quality except
Fitness for use
Degree to which a set of inherent characteristics fulfils requirements
A tool to measure customer satisfaction
Conformance of requirements or specification
“Customer’s perception of the degree to which the customer ‘s requirements have been fulfilled”. Pernyataan in merujuk kepada
Customer feedback
Customer satisfaction
Customer requirement
Customer
Which of the following statements best describes Six Sigma?
A quality control program
A process improvement methodology
A customer satisfaction initiative
A human resource management strategy
Teamwork, recognition and reward, feedback, training and mentoring
All the above are components of which quality principle?
Supplier partnership
Process approach
Customer satisfaction
Employee involvement
Below are benefits of continuous process improvement except
Improve customer satisfaction
Enhance innovation
Ensure employees are occupied with important tasks of business
To find the root cause analysis and apply corrective action.
Activities designed to help the individual worker grow but which are not confined to a particular job is called ________.
development
training
learning
motivation
Which is the wrong Ishikawa diagrams ?
