NEW
Font size
WorksheetsCM_Stop the Maddnes_Lap
Total questions: 20
Worksheet time: 10mins
When two people in the same department disagree about how to allocate their budget, they are experiencing a(n)
external conflict.
reconcilable dispute.
labor dispute.
internal conflict.
Abby feels that the company’s vacation policies are fair, while Joe thinks that they are too strict. Abby and Joe’s disagreement is an example of a(n) __________ conflict.
emotional
critical
essential
functional
Which of the following situations is an example of a possible conflict that might result from miscommunication:
Andy, who is usually calm and objective, answers Lisa’s question rudely.
Jason is concerned because his manager called three of his coworkers into their office.
Connie is upset because Jacob forwarded the memo to her manager without asking her.
Kim doesn’t ship an order on time, because she does not have correct information.
Two people are in a conflict because both of them want to be the group’s leader. What is the reason for the conflict?
Creativity
Resentment
Authority
Motivation
A person is most likely to experience frustration or health problems when the
conflict is about something tangible or concrete.
disagreement is not handled well.
other person does not use the yielding conflict response mode.
other person uses problem-solving techniques.
Often, people can creatively resolve a conflict by
mediating.
debating.
deciding.
brainstorming.
A conflict can be a positive experience if it increases a person’s level of
obligation
aggression.
intelligence
performance
During a disagreement, Jerome gives his friend what they want. Jerome’s reaction is called the
situational attitude approach.
resolution defense form.
conflict response mode.
disagreement reply method.
Which of the following can lead to increased stress and decreased productivity at work:
Negotiating
Yielding
Problem-solving
Ignoring
Which of the following statements about conflict is true:
Problem-solving is most appropriate when the issue is not important to you.
Problem-solving is most appropriate when the issue is not important to you.
Confronting a conflict should involve a forcing response mode.
The way a person behaves can affect the outcome of a disagreement.
People can effectively resolve major disagreements by ignoring them.
The first step in resolving a conflict occurs when one of the people
asks for a third party’s opinion.
remains calm and objective.
discusses resolution options.
acknowledges the conflict.
The question “Who is experiencing the conflict?” can provide insight about the
core issue surrounding the disagreement.
other person’s personality.
type of disagreement that is occurring.
importance of the relationship.
It's important to remain calm and objective when confronting a conflict because
it shows that you value the other person’s opinions.
it helps you take a break from the situation.
it establishes boundaries or guidelines.
it shows the other person that you’re right.
Answering which of the following questions will help a person determine the best way to respond to a conflict:
When?
How
Where?
Why?
When a group confronts a conflict, it is a good idea to
apologize for disagreeing.
establish boundaries.
compromise on some points.
remain judgmental.
What type of statement can make a person feel defensive and angry during a conflict?
I
It
You
Me
If one person becomes verbally or physically abusive during a conflict, it is usually a good idea for the other person to
listen for appropriate feedback.
admit their mistakes and move forward.
seek immediate resolution.
walk away from the situation.
When discussing resolution options during a conflict, each person should try to
focus on the person rather than on their behavior.
use the forcing technique to end the disagreement.
express their feelings by using blaming techniques.
find common ground and interests.
Before two people can determine an appropriate resolution, they need to
develop a conflict resolution statement.
summarize the responsibilities of each party.
record the outcome in a written agreement.
weigh the pros and cons of all the options
When two coworkers cannot resolve a conflict, the first step to take is to
request a hearing with the peer mediation committee.
file a formal complaint with human resources.
select another coworker to mediate.
ask their supervisor for input.
