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WorksheetsPST Week 3 Assessment
Total questions: 13
Worksheet time: 23mins
What do you call a sudden increase in your customer's interest rate due to factors such as delinquency and returned payments?
(a)
What do you call the feature of our cards that allow us to automatically update merchants that are recurring whenever we change the customer's card number?
(a)
If the customer asks how do we normally allocate their minimum payment on their balance. How will you respond?
What is the calculation for minimum due?
(a)
How long does it take for a new account to be set up after a security closure?
(a)
What are the two possible results of a billing dispute right after you file it?
(a)
Mrs. Wheeler's verbatim: "I have a charge on my account on the 5th of January that I want to dispute. I have no idea what that charge is." After probing and providing additional details about the charge, she says that she still doesn't recognize what it is. Do you process a billing dispute or fraud report?
Fraud Report
Dispute
Mr. Lazenby's verbatim: "I want you to dispute that $30 charge on my account from Weezus. These guys are fraudsters and they shouldn't have charged my account." After probing and providing additional details about the charge, he says that he only signed up for the three month trial, which ended last month. Do you process a billing dispute or fraud?
Fraud Report
Dispute
Where do you go to check if a charge was already tagged as fraud?
(a)
How many thank you points customer needs to earn to convert it to a dollar?
(a)
Which type of card that can earn 1% cash back for purchases and 1% cash back if they pay the card?
(a)
Give two reasons that a payment could be put on float.
The customer is enrolled in an automatic payment set up to pay the minimum due on every due date. The customer processed a payment online for the minimum due and asking why did we still take the minimum payment out from his autopay? How will you respond to your customer?
