wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

Core 1-EXTOP

Total questions: 25

Worksheet time: 50mins

Name
Class
Date
1.

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

a)

Digitizer issues

b)

Overheating

c)

Broken screen

d)

Malware

2.

A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

a)

The screen is physically damaged.

b)

The screen rotation is incorrect.

c)

The touch-pen battery is depleted.

d)

The screen needs to be recalibrated.

3.

A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C: Which of the following tasks should a systems administrator complete to BEST meet this goal? (Choose two.)

a)

Configure RAID 1.

b)

Increase the RAM. 

c)

Install a hybrid drive.

d)

Upgrade the power supply.

e)

Migrate to a SSD. 

4.

A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?

a)

Cross-platform functionality

b)

Software compatibility

c)

Test case development

d)

Sandbox environment

5.

A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

a)

 The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.

b)

The printhead is too hot. Adjust the temperature down and retry printing

c)

 The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper

d)

The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.

6.

An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

a)

Tethering to a corporate-owned laptop

b)

WPA2-Enterpise wireless

c)

Corporate enterprise email

d)

Mobile device management

7.

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

a)

Disable the sticky keys feature.

b)

Clean the keyboard.

c)

Reset the BIOS settings to default.

d)

Charge the laptop.

8.

Which of the following BEST describes the main function of a web server?

a)

Storing files and controlling user access

b)

Setting up personal mailboxes and calendars

c)
  • Providing IP addresses and printing services

d)

Hosting home pages and business portals 

9.

A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

a)
  • Thumbprint/retinal scan

b)

Password/password

c)

Password/thumbprint

d)

Password/PIN

10.

A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

a)

M.2

b)

SAS

c)

 HDD

d)

SCSI

11.

Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

a)

Line conditioner

b)

AC voltage regulator

c)

Uninterruptible power supply

d)

Cloud storage backup

12.

Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?

a)

Replace the printer paper with a new ream.

b)

Clear the print spooler on each computer.

c)

Reinstall the printer driver on each computer

d)

Perform the drum-cleaning procedure.

13.

A user connects a smartphone to a laptop. Which of the following types of networks has the user created

a)

PAN

b)

MAN

c)

WLAN

d)

LAN

14.

Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

a)

Isolation

b)

Authentication

c)

Hardening

d)

Authorization

15.

An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?

a)

SSD

b)

CPU

c)

HDD

d)

RAM

16.

Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?

a)

SNMP

b)

SSH

c)

FTP

d)

Telnet

17.

A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Choose two.)

a)

Magnetized screwdriver

b)

RJ45 connector 

c)

Tone generator

d)

Crimper

e)

Scissors

18.

A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?

a)

Sandbox

b)

VDI 

c)

Private cloud

d)

SaaS

19.

A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?

a)
  • Try to set as many pins as possible.

b)

Install an adaptor to create a universal socket.

c)

Verity the socket type and manufacturer

d)

Find a compatible motherboard for the CPU.

20.

A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

a)

Try to extract data. 

b)

Reseat the RAM modules

c)

Inspect the fan.

d)

Check the CD tray.

21.

Which of the following technologies can allow multiple networks to traverse a switch?

a)

VLAN

b)

VRRP

c)

VPN

d)

DHCP

22.

An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8- pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting?

a)

The UPS, as 115V is insufficient for the configuration and should be increased to 220V

b)

The power supply, as 200W is insufficient when the GPU is heavily tasked 

c)
  • The graphics card, as it is the component that triggers the unexpected reboots

d)

The motherboard, as only standard PCI slots should be used for high-end graphics cards, not PCI Express slots

23.

A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the following BEST meets these requirements?

a)

 RAID 0

b)

RAID 1

c)

RAID 5

d)

RAID 10

24.

A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?

a)

The print drum is worn and loose, causing the printing to be light in places.

b)

The ribbon is low on ink or missing and must be replaced to get proper output. 

c)

The heating element has failed, and a new one needs to be installed for proper transfer.

d)
  • The wrong type of filament is loaded, preventing it from sticking correctly.

25.

Which of the following is a valid use for PaaS?

a)

Off-site backups

b)

An application development environment 

c)
  • A virtual server installation and configuration model

d)

A web application for asset management