WorksheetsLSF Quiz 08/09/2023
Total questions: 7
Worksheet time: 4mins
I’m in a regular staff/Mgt meeting.
The meeting is running over time with a customer booking,
what should you do.
Text the customer tell them you’re running late by 10 min and will call
Tell the customer ‘sorry, you’re running late’
Wait for the meeting to finish and call the customer
Excuse yourself from the Staff meeting and call the customer on time
Ask the person hosting the meeting what to do?
I’m in LSF.
I have booked a call back or arranged for a
bank/AFCA to call during because
there was no other time available.
Excuse yourself from LSF meeting and call the customer/bank/AFCA on time
Do not book any appointment during LSF
Text the customer/bank tell them you’re running late by 10 min and will call
Tell the customer ‘sorry, you’re running late’
Wait for the meeting to finish and call the customer
I’m in HUDDLE.
I have booked a difficult DoS call back
or arranged for a bank/AFCA to call
during because there was no other time available.
Excuse yourself from LSF meeting and call the customer/bank/AFCA on time
Text the customer/bank tell them you’re running late by 10 min and will call
Tell the customer ‘sorry, you’re running late’
Do not book during huddle
Check with Mgt, get permission the day/s before making booking
You are in ILC daily meeting. you get an inbound call from CP/AFCA
Excuse yourself from LSF meeting and take the customer/bank/AFCA call
Text the customer/bank/AFCA tell them you’re running late by 10 min and will call
Wait for the meeting to finish and call the customer
You pick up a call from a client with a
repo man at the customers door
Tell the customer to hide
Tell the client to give them the asset they have come to repo
Send a CLIQ message to ILC’s with client details
Take details, call ILC’s and ask what to do
Call+text LB on mobile via Aircall + click send and keep searching until you locate
You pick up a call from a client wanting an update,
you cannot find Yani or Laine?
take a message and promise a call back
You do file review update talk track
you provide file review and take a message and promise a call back for more details
You pick up a call from a LEAD?
In order of priority, call Laine first, then LB on AIRcall to their mobile
In order of priority, call Laine first, Gary, Gabi Then LB on CLIQ
In order of priority, call Laine first, Gary, Gabi Then LB on SKYPE
Give it to Mitzi, and she will handle
