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WorksheetsTroubleshooting Review 1
Total questions: 20
Worksheet time: 10mins
What is a symptom of an overheating computer?
The computer notifies the manufacturer.
The computer will not power on
The computer locks up, freezes, or shuts down
The BIOS displays an error on the screen
While you are performing troubleshooting, a program is not responding and will not close when the exit button is clicked. How can you end the frozen program without losing your other work?
Press Ctrl+Alt+Del, start the Task Manager, and end the task from the Applications tab
Click the Minimize button and then click the Maximize button in the program window
Press Alt+Tab to close the program and re-open the previous application
Press and hold the power button until the display goes black, and then press the power button again
What is the last step of the troubleshooting process
Discuss the issue with your team so that other technicians are aware of it
Follow up regularly with the user to make sure the problem hasn't resurfaced
Perform a system upgrade for the user so that the issue doesn't happen again
Document your findings, actions, and outcomes in a knowledge base
After resolving a problem for a user, what can you do to help avoid similar problems in the future?
Implement the solution for other computers proactively
Develop another theory
Document lessons learned and implement preventive measures
Reboot the computer after implementation of the fix
If you are experiencing a problem caused by an outdated driver, where should you look to update it?
The Windows Update section of the Microsoft website
The Support section of the manufacturer's website
The original CD-ROM that shipped with the device
The Windows Task Manager tool
Identifying the problem is step (a) of the trouble shooting model
You notice that your monitor is flickering a lot. What is a likely explanation for this issue?
The refresh rate may be too low or too high
The power management setting has been disabled
There are several dead pixels on the display
The video cable is unplugged
What should you do when you suspect that there are multiple issues to troubleshoot?
Ignore the hard things and fix what you know
Ask an experienced user
Address each issue individually
Try to fix everything at once
Question the obvious falls under step (a) of the troubleshooting model
Step four of the troubleshooting method is (a)
You press the power button on a computer, but it does not start. What is the first thing that you should do when diagnosing this problem?
Open Device Manager and look for error messages
Unplug all USB devices.
Use the Help and Support Center and start investigating related issues
Check physical connections and power sources
Reorder the following
Identify the problem
Research knowledge base/Internet, if applicable
Establish a theory of probable cause
Test the theory to determine cause
Establish a plan of action to resolve the problem and identify potential effects
When you start a troubleshooting discussion with a user, what should you have them do?
Back away from the computer so as not to make it worse
Call someone else in to help
Give you the status of the computer, including any error messages or unusual conditions
Reboot the computer by turning the computer off and back on again
What are grinding noises coming from the system most likely a warning sign of?
There are one or more bad data sectors on the drive
The hard drive is physically damaged
The cables on the drive are not connected correctly
The data on the hard drive might be corrupted
Manufacturer websites are a great source for what types of resources?
Manuals, drivers, and knowledge bases
Beta hardware, beta software, and experimental drivers
Software development kits, remote control technical assistance, and tech forums
Troubleshooting guides, personalized customer service, and certification materials
After performing the standard troubleshooting steps, your built-in Ethernet port still isn't functioning. Which option should you check before escalating the problem?
The instruction manual
The system BIOS
A skilled friend
The manufacturer's website
You dont have to read your manufacturer's documentation prior to attempting to fix a problem yourself because you have a warranty to replace broken components
True
False
Why should you consult your hardware manufacturer's documentation prior to attempting a Do-It-Yourself fix?
For warnings, caveats, and guidelines for dismantling and repairing your system.
To avoid electrical shock or other injury.
You might void your warranty if you tinker with the hardware
Manufacturers supply a list of required tools for working with their hardware systems
How should you approach troubleshooting when there are multiple levels of work
Consider multiple approaches, prioritize each level, and divide and conquer
Ask an experienced user
Ignore the hard things and fix what you know
Try to fix everything at once.
If you plan on (a) a problem by searching technical forums or other Internet (b) , it helps if you know the exact (c) of the error message. This allows you to search word-by-word for more information on the (d) . There may be articles where other people have gotten the same error message. It is possible that a (e) exists for this error.
