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WorksheetsClearview Knowledge Mash-Up
Total questions: 10
Worksheet time: 7mins
What is the difference between UX and UI?
UX is focused on optimization of a product for effective and enjoyable use; UI design is concerned with the look and feel, the presentation and interactivity of a product
UX design is concerned with the user, UI is not
UX design is largely graphics-based, with a focus on presentation and interface icons, while UI design is primarily research-based, in order to optimize the experience of the user
There is no difference, just different ways of expression the same thing
According to Jakob Nielsen, How many testers do you need to solve 85% of problems?
100
5
1000
Unknown Number
What does scope means?
Scope refers to what you should be doing and what not
a
a
a
Henry Dreyfuss wrote What UX book?
Don't Make Me Think
The Design of Everyday Things
Designing Interfaces
Seductive Interaction Design
Designing for People
What are the products/packages we offer to our clients?
PM, Gamification, Wallboards, and QA
Dashboards, Gamification, Wallboards,
IVR and ACD
Dashboards, Gamification, and Wallboards
Dashboards, Gamification, Wallboards, Coaching and Quality Monitoring
Who are the main 3 partners?
Nice in Contact, AVAYA and Five9
CXone, Five9 and U-Jet
Focus, InContact, Nice
Vivint, InContact and Focus
All games can have multiple metrics selected.
True
False
A Count Metric must be used in Multiplier Madness.
False
True
What are all of the tabs in the pipeline config?
Custom Data Import, Hierarchy config, Reporting Set Definitions, Metrics, Security Policies
Raw Data Definitions, Reporting Set Definitions, Metric Definitions, Recalculation Status.
Raw Data Definitions, Reporting Set Definitions, Security Policies, Metric Definitions, Company Settings
Custom Data Import, Reporting Set Definitions, Metrics, Recalculation Status, Hierarchy Config, Company Settings
What does a metric direction of down mean?
The lower it is, the worse the metric is doing
The higher it is, the worse the metric is doing
That the metric is often high compared to the average
That the metric is often low compared to the average
