WorksheetsTelephoning
Total questions: 10
Worksheet time: 5mins
.............I speak to Alan, please?
Hello
Sorry
Can
Bye
A : Hello, Is that James?
B : Yes, .....
Saying
Speaking
Smiling
Smelling
A : Sorry. He is not in right now
B :....................
Fine. I'll call back later
No problem
Bye
Yes, speaking
Ticket Seller : Ticket Section, good morning.
Caller : Hello. ......
May I help you?
No, thank you
I'd like to make a reservation for tonight, please.
Who are you?
Secretary : Could I have your name, telephone number, and email address, please?
Caller : Sure. My name's Mila Lyla and my phone number is 560-1278. My email address is mila_lyla@gmail.com.
Secretary : Okay. Mila, mm, ....
Caller : No. It's L-Y-L-A with "Y" not "I"
Is it true that your name is Mila Lyla?
Is your name spelled L-I-L-A?
Do I spell your name correctly?
Hi, you are Mila Lyla, aren't you?
I tried calling you, but the line was engaged.
The underlined word has the same meaning with….
Married
Free
Open
Busy
“_______ Mr. Fendi and thank you for calling”.
Good Bye
How are you?
Good morning
How's life?
A : Who's speaking please?
B :..................
Yes, please
This is Mark Jacob
I'll call you later
Talk to you later
A : May I talk to Ms Cassandra from accounting division?
B :.............
No. She is not here.
Yes. I am Casandra. May I help you?
No. I don't want to talk.
Yes. You're right.
A : Would you like to leave a message?
B : ..............
No, i don't understand.
Yes. that's right.
No, thanks. I will call again later.
Yes. I know.
