• People who frequently come into the store but never buy anything

• When a shopper takes an item and moves it from one location to another 

• Customers who seem to be ______more than looking at merchandise 

devices that are embedded in tags that

are attached sewn in or inserted into packaging by the manufacturer or store employee

are attached directly to clothing items. These devices require a

special tool to remove them

are used to watch the sales floor for suspicious activity

are placed in locations throughout many retail stores today

are used to prevent theft of

high-priced items

patrol the store aisles to deter potential thieves

• One of the best ways to discourage shoplifting is the same as offering quality customer service

are common and are often automatically detected as a payment is processes

through the POS system, which will then decline the transaction

are not commonly used today, and retailers that do accept them tend to process them as an electronic

fund transfer immediately rather than a deposit that does not clear the bank for a few days

occurs when a thief takes a lower-priced item out of a package and replaces it with a

higher-priced item.

includes a variety of ways dishonest people use the retailer’s return system and processes for

a personal gain

Stolen items are returned for a refund, exchange or store credit.

when a customer purchases a new item, it works fine, but then the customer returns a

damaged or broken identical item that they already own and gets their money back

Thieves find discarded receipts, then find items that match the items on the receipt from the

store and attempt to return them

Purchasing an item-usually a clothing item- for a special event, using it but

keeping the tag on, and then returning it after the event

Thieves use someone else’s stolen personal information to purchase

merchandise

Thieves use stolen login information to access

customer retailer accounts

Dishonest customers order merchandise online and then falsely claim

that they did not receive it or that their identity had been stolen

Cyber-criminals either steal credit card information or create

programs to test randomly-generated card numbers and CVV codes until they find a

combination that works