WorksheetsWeek 10 Review
Total questions: 34
Worksheet time: 17mins
Name
Class
Date
1.
MAs may record ______________, or income to the practice, and ______________, or expenses for the practice.
a)
Credits; debits
b)
Debits; credits
c)
Cash; credit
d)
Credit; cash
2.
A patient encounter summary is created
a)
If there is a charge in addition to the patient’s copayment
b)
If a new diagnosis is made
c)
If a patient needs proof of the visit for work or school
d)
For every visit
3.
What are two common ways to group patients into billing cycles?
a)
Alphabetically by first name; numerically by insurance policy number
b)
Alphabetically by last name; numerically by social security number
c)
Alphabetically by last name; by date of service
d)
By date of service; by length of time the patient has seen the provider
4.
Which of the following would be true at an office that charges patients on a sliding scale?
a)
The provider would decide on a case-by-case basis if he wanted to use the sliding scale or not.
b)
The sliding scale would be used in the same way for all patients.
c)
Each patient could choose whether to pay on a sliding scale or not.
d)
The sliding scale would only apply to the highest-cost services.
5.
Any adjustments to a provider’s usual charges must be
a)
Authorized by CMS
b)
Supported by written office policy
c)
Reported to the CDC
d)
Requested by the patient
6.
How often are patients billed for outstanding balances?
a)
Weekly
b)
Every other week
c)
Monthly
d)
Quarterly
7.
What should always be done when a patient pays for an appointment using cash?
a)
The money should be counted in front of the patient and a receipt should be provided.
b)
The MA should request that the patient pay in the largest bills possible to reduce the chance of counting errors.
c)
The money should be added to the office’s petty cash and the patient asked to sign the petty cash register.
d)
A second staff member should witness the payment and a receipt should be provided.
8.
If a medical office offers a year-long payment plan on a large bill, the patient must
a)
Agree to the office putting a lien on her home
b)
Pay at least half of the bill up front
c)
Agree to pay any new charges in full during that time
d)
Be told the total cost of the plan, including any interest
9.
What does an aging report show?
a)
The appointments for the day at a medical facility, organized by the patients’ ages
b)
The length of time that has passed since a charge was posted to an account
c)
The length of time it will take for a patient with a payment plan to complete all payments
d)
A patient’s history of on-time payment
10.
For an office with a policy of following the requirements of the Fair Debt Collection Practices Act, which of these practices would not be allowed?
a)
Telling a patient with an overdue balance that their case will be referred to law enforcement if payment is not received in 30 days
b)
Calling a patient at 6:00 p.m. to request payment
c)
Sending a letter to the patient noting that after 120 days their account will be turned over to a collection agency
d)
Leaving a voicemail that says, “Hello, this is Kathie at Hartman Physicians’ Group calling for Joe. Please give me a call at 505-291-1274.”
11.
What is a common accounting category for unpaid patient bills that are unlikely to be paid?
a)
Accounting losses
b)
Debits
c)
Accounts payable
d)
Bad debt
12.
Which of these is an example of a practice’s assets?
a)
A leased copier
b)
Money owed by patients
c)
Money owed to service providers such as a cleaning service
d)
The practice’s patients
13.
What do A/P and A/R stand for?
a)
Accounts payable and accounts receivable
b)
Amount paid and amount received
c)
Account: patient and account: reconciled
d)
Allowable payment and allowable remittance
14.
What is a practice’s net worth?
a)
The total number of patients the practice serves
b)
The total amount of the practice’s assets
c)
The total amount of the practice’s liquid assets (assets that are cash or can easily be changed to cash)
d)
The practice’s assets minus the practice’s liabilities
15.
What may be prevented by a separation of financial duties (e.g., one team member opens mail and receives payments and a different team member manages bank deposits and bank account reconciliation)?
a)
Burnout for the employees
b)
Embezzlement
c)
Malpractice
d)
Tax fraud
16.
How many times is the payment amount recorded on a check that is filled out correctly?
a)
One time
b)
Two times
c)
Three times
d)
Four times
17.
Stamping “For deposit only/Melinda Jones, MD and Associates/Acct. #987472314” on the back of a check is an example of a(n)
a)
Blank endorsement
b)
Detailed endorsement
c)
Restrictive endorsement
d)
Enhanced endorsement
18.
If an office has equipment for processing checks using electronic funds transfer (EFT), which of the following is true?
a)
The checks must be endorsed and deposited after being processed by EFT.
b)
The checks must only be endorsed and deposited if they are over a certain amount.
c)
The MA must call the bank after processing each check to verify that the EFT was successful.
d)
The checks do not need to be deposited, but they need to be recorded in the practice’s register.
19.
What is recorded on the second line in a two-line account register?
a)
The amount of the transaction
b)
The name of the person or business who paid or who was paid
c)
The date of the transaction
d)
Additional information such as the purpose of the transaction
20.
This is another name for a requisition (request to make a purchase):
a)
Purchase order
b)
Vendor request
c)
Invoice
d)
Packing slip
21.
To remain in good standing with a vendor, payment is usually required
a)
Within 30 days
b)
Within 2 weeks
c)
Within 1 week
d)
Immediately
22.
Which of the following is an example of something that would be reasonable to purchase with petty cash?
a)
A case of exam paper rolls
b)
Toner for a multipurpose copier/fax/scanner
c)
A box of tea bags for the employee break room
d)
A new router for the office computer network
23.
What type of computer may be used both for documenting patient care and for patients during the sign-in process?
a)
A laptop
b)
A tablet
c)
A desktop
d)
A smartphone
24.
What allows multiple computers to share a single printer or share access to data in an office?
a)
The internet
b)
A computer network
c)
An uninterrupted power supply
d)
A generator
25.
What type of machine sends the contents of a document across phone lines and reproduces it on the receiving end?
a)
A photocopier
b)
A scanner
c)
A fax machine
d)
A CD-ROM drive
26.
Which of the following is an example of safety equipment?
a)
Overhead sprinklers
b)
Bariatric chairs
c)
Network switches
d)
A centrifuge
27.
When office equipment leased by a medical office is not working properly, who usually performs maintenance or repairs?
a)
An MA who has been trained by the vendor
b)
The medical office’s IT consultant
c)
The provider
d)
The vendor
28.
Where would an MA look to find a manufacturer’s troubleshooting chart for a specific piece of equipment?
a)
On the surface of the equipment
b)
On a tag attached to the equipment’s power cord
c)
In the manual for the equipment or on the manufacturer’s website
d)
On Quora, Reddit, or a similar social media platform
29.
Which of the following is a good early step in troubleshooting?
a)
Unplugging the machine and plugging it back in
b)
Finding and selecting an option to restore factory settings
c)
Calling for service
d)
Restarting the machine according to manufacturer instructions
30.
Toner and ink are considered
a)
Office equipment
b)
Administrative supplies
c)
Clinical supplies
d)
General supplies
31.
Which of the following is true about adding new supplies to storage?
a)
Supplies should be stored in such a way that the oldest supplies are used first.
b)
Supplies should be stored in such a way that the newest supplies are used first.
c)
New supplies should be hidden until the old supplies are used.
d)
Old supplies should be discarded when new supplies arrive.
32.
What is a safety stock for a supply?
a)
The amount needed to safely perform care for a single patient using that supply
b)
The amount needed to work safely for a full day using that supply
c)
The amount of a supply that should be kept on hand in case there is a delay in receiving an order
d)
One case, box, or other full unit of a supply
33.
What information is needed in order to calculate the reorder point for a supply?
a)
The price of the item, the number in each case or other unit, and the turnaround time for the order
b)
The turnaround time for the order, the number of appointments each day for the next week, and the number in each case or other unit
c)
The amount of the item used each day, the turnaround time for the order, and the needed safety stock
d)
The purchase order number, the purchase price, and the unit cost
34.
Which of these is an important piece of information for an inventory of medical equipment?
a)
How many times the equipment is used in an average week
b)
A list of similar equipment that may be considered when the equipment needs to be replaced
c)
The name of the team member who authorized the lease or purchase of the equipment
d)
The date and place of purchase
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