Font size
WorksheetsBe Tech & Business Program - Trivia
Total questions: 11
Worksheet time: 6mins
HOW DO YOU FELL TODAY
Happy
Stressed / Overwhelmed
Energetic / Excited
Tired / Lethargic
What is Santander's primary goal?
Maximize shareholder profit
Be the most digital bank in Spain
Offer accessible financial products and services to all
Be the most sustainable bank in Spain
What is the main challenge facing banking today?
Competition from digital banks
Financial regulation
Falling interest rates
Customer distrust
What is the main factor that has contributed to the growth of digital banking?
Increased internet usage
The emergence of new mobile devices
The adoption of new technologies
Reduced operational costs
What is the main characteristic of the new digital customer?
They are more informed
They are more mobile
They are more demanding
They are more social
What is the main difference between an omnichannel customer and a traditional customer?
The omnichannel customer has a closer relationship with the bank
The omnichannel customer uses different channels to interact with the bank
The omnichannel customer is more profitable for the bank
he omnichannel customer is less susceptible to competition
What is the main tool for designing an effective customer journey?
Data analysis
Empathy
Creativity
Experience
What is the main goal of an eCommerce?
To generate web traffic
To capture leads
What is the main goal of an eCommerce?
To retain customers
What is the main factor that influences customer experience in an eCommerce?
Usability
Security
Price
Product availability
What is the main tool for measuring the success of an eCommerce?
The number of visits
The number of conversions
The average purchase value
The customer satisfaction index
Which of the following strategies is most effective for attracting and retaining digital customers?
Offering competitive products and services
Developing a strong social media presence
Personalizing the customer experience
All of the above
