WorksheetsProfessional Educator 4E Chapter 13 Quiz Game
Total questions: 25
Worksheet time: 13mins
Name
Class
Date
1.
Identify a characteristic of great mentors.
a)
They maintain a neutral attitude toward learning.
b)
They are fully invested in the success of the learners.
c)
They take themselves seriously at all times.
d)
They seldom praise others.
2.
When done correctly, which of the following will provide the most growth for learners?
a)
maintaining a positive attitude
b)
sharing knowledge with learners
c)
exhibiting professional skills and attributes before learners
d)
providing guidance and constructive feedback to learners
3.
Which of the following guidelines should be followed to conduct mini-classes?
a)
Have a complete set of tools and implements ready for any mini-classes that include demonstrations.
b)
Post a daily schedule of mini-classes in the student salon to create excitement.
c)
Have no more than one mini-class each day.
d)
Choose a place inside the theory classroom that allows several learners to gather and participate
4.
Which of the following is an advantage of using student mentors in a student salon when instructors are busy with clients or other learners?
a)
It teaches leadership skills to mentors and helps them to feel valued.
b)
Student mentors help the school reduce costs by replacing instructors.
c)
It eliminates the need for instructors to examine the completed service prior to the client leaving.
d)
Student mentors eliminate the need for instructors.
5.
Which of the following guidelines should educators follow if their institution uses the zone teaching approach to supervising multiple learners in the student salon?
a)
Routinely check all learners assigned to your specific zone on a patterned and regular basis.
b)
Always assist learners in the exact order of their station placement.
c)
Develop a routine of teaching that follows a student-to-educator-to-student pattern.
d)
Work your zone by trying to look for everything at once rather than by making several laps.
6.
Which of the following are short lessons held outside of the theory classroom to reinforce needed skills and information?
a)
mini-classes
b)
structured lesson plans
c)
independent learning areas
d)
mnemonics
7.
Which of the following should learners remember when working in a student salon?
a)
Avoid asking educators for assistance when working with clients.
b)
Discard shampoo and conditioner bottles if they look messy.
c)
Keep client records in a secure location or store them digitally when a service is complete.
d)
Obtain the client's signature on the release statement after a chemical service.
8.
Which of the following should educators do to provide outstanding customer service to learners?
a)
engage in passive listening
b)
set goals and track success
c)
be critical of learners' work
d)
dress and behave informally
9.
To ______ is to teach or give advice or guidance to someone less experienced.
a)
monitor
b)
command
c)
mentor
d)
control
10.
The easiest way for professional educators to drive learner retention is to ______.
a)
socialize with learners as friends
b)
make the school a place that learners enjoy coming to
c)
assert their position to show who is in charge
d)
give good grades to all learners on all of their work
11.
Amira, a cosmetology educator, wants to teach her learners to keep the student salon organized and uncluttered. Which of the following guidelines should she ask the learners to follow to make the salon neat and welcoming?
a)
If you have a towel on your station for personal use, replace it at the end of the day after clients leave the salon.
b)
Keep your bags, purses, backpacks, and other belongings on one side of the workstation.
c)
Post personal photos or paraphernalia on the mirrors to make the space look familiar and inviting to prospective clients.
d)
Clean up color spills immediately to avoid stained floors and equipment.
12.
In the context of the physical environment of a school, the ______ is typically the first area that clients and prospective learners see when they enter the school.
a)
dispensary
b)
reception
c)
student salon
d)
cafeteria
13.
Kirti, an educator, is facing challenges when assigning daily cleaning tasks in the student salon to learners. Many of her learners do not understand why she wants them to clean instead of hiring someone to do it. Some also feel like the assigned tasks are unfair and that their job is harder or worse than someone else's. In this situation, Kirti should most likely ______.
a)
assert her position to let the learners know who is in charge
b)
ask average and below-average learners to complete the cleaning tasks and exempt above-average learners from doing them
c)
just put names on a cleaning schedule and ask the learners to follow it
d)
write cleaning tasks on slips of paper and put them into a small container, shake it up, and have learners draw the task
14.
In the context of business skills in the student salon, which of the following statements is true of rebooking?
a)
It is the fastest and easiest way to get more clients.
b)
It ensures clients come back for more services.
c)
It is the most reliable way to get more clients.
d)
It involves upselling services and products.
15.
the client analysis and consultation formthe release formthe hold harmless formthe client intake form
a)
the client analysis and consultation form
b)
the release form
c)
the hold harmless form
d)
the client intake form
16.
Which of the following statements are true of independent learning areas (ILAs)?
a)
They contain projects that can be worked on any time of the day at learners' own pace.
b)
They are designated areas in the theory classroom.
c)
They include activities and projects that target a single learning type.
d)
They contain projects that require an educator to be present.
17.
Samantha, a client relations expert, has talked to her learners extensively about client consultations, rebooking, retailing, and upselling. However, she observes that her learners are not putting these soft skills into practice. In this situation, Samantha should most likely ______.
a)
criticize the learners when they are with student salon clients
b)
reprimand the learners for not remembering the skills and putting them into practice
c)
teach the skills again and wait for the learners to eventually start putting them into practice
d)
consistently exhibit the skills and attributes that she wants the learners to mirror
18.
Identify the first step in the 10-step method of client consultation.
a)
Review the intake form.
b)
Perform a needs assessment.
c)
Upsell services.
d)
Discover a client's preferences.
19.
Which of the following is most likely a responsibility you must comply with to support inventory tracking and control?
a)
Ensure that clients are not being charged for extra applications if they receive them.
b)
Keep the back-bar shampoo and conditioner replenished.
c)
Change the disinfectant soak solution as prescribed by the manufacturer.
d)
Consider premeasuring certain products into smaller, one-use containers to avoid waste.
20.
In the context of client record keeping in schools, a form that records a client's personal information and history is the ______.
a)
client analysis and consultation form
b)
hold harmless form
c)
release form
d)
client intake form
21.
In the context of client record keeping in schools, which of the following statements is true of a release form?
a)
It contains all analysis notes and strand tests and whole-head results of a client.
b)
It is signed during a chemical service by the learner performing the service and the educator supervising the learner.
c)
It is a legally binding document, totally absolving the business of responsibility for what might occur.
d)
It is designed to release the school and learners from responsibility for accidents or damages.
22.
While working with learners in the student salon, Elijah, an educator, receives a complaint from a student salon client who says that she was expecting salon-quality service when she came to the salon. The client seems agitated that she is getting a haircut from a learner who is still in training. In this situation, Elijah should most likely ______.
a)
think about changing the service list to say "prices" instead of "model fees"
b)
confront the client for being picky and ask them to leave if they do not want to receive the service from the learner
c)
take over the service to make the client happy
d)
remind the client that coming into a school to receive services means that they are agreeing to be a model for a learner to practice
23.
Ita, a barbering instructor, wants to provide the best learning experience to learners as she realizes that learners are the clients of the school and, as such, deserve exceptional customer service. To provide outstanding customer service to learners, Ita should most likely ______.
a)
fraternize with learners as friends
b)
avoid supervising learners when they are with clients in the student salon
c)
create a traditional, instructor-centered learning environment
d)
stay apprised of trends and industry news
24.
Identify a true statement about professional portfolios.
a)
They are an exclusively online way for learners to display what they have learned in school.
b)
They help sell services to clients in the student salon.
c)
They act as a substitute for learner resumes.
d)
They are exclusively used to showcase the theoretical knowledge of learners.
25.
Gideon, an esthetics instructor, wants to be a good mentor to his learners. He knows that by keeping a smile on his face and a helping hand ready, his learners will find him approachable. However, he finds it difficult to be happy at all times. In this situation, which of the following should Gideon most likely do to stay positive?
a)
He should listen to happy music in the morning to get energized and create a mindset for a great day.
b)
He should wake up late and take time to enjoy his morning before going to work.
c)
He should be serious at all times to portray a professional image and be a good role model.
d)
He should look for opportunities to criticize everyone he interacts with to feel good about himself.
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