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WorksheetsVerbal Communication
Total questions: 62
Worksheet time: 35mins
_____________________________for example, hand gestures or nodding or shaking the head
Emoji Movements
Workout Movements
Social Movements
Body Movements
Facial Expressions:
smiling, frowning and even blinking
running, jumping, swimming
text, read, send
screaming, crying, laughing
BOTH written and verbal communication have the following in common EXCEPT
There is a specific purpose for the message
There is an intended audience to receive the message
The message has developed ideas that are organized in a way that makes sense
Emphasis is placed on the message with the use of grammar and punctuation
When introducing the topic, a speaker will hook the audience. The hook could be
A question to make the audience think
An anecdote the audience can relate to
An interesting fact or statistic
Any of these could be effective hooks
Just like an introduction in written communication, verbal communication should have a thesis statement. What purpose does the thesis statement serve?
The thesis statement gets the attention of the audience
The thesis statement lets the audience know what the main message will be
The thesis statement summarizes the most important ideas
The thesis statement connects ideas
A speaker will provide either a call to action or summarize the impact of the information provided. Which part of the presentation would this portion appear?
The introduction
The body
The conclusion
Regardless of the speaker's purpose, the message should be organized in a conversational way in order to keep the audience interested.
True
False
The speaker should be heard by everyone in the room. This pertains to
Pace
Volume
Articulation
Tone
The speaker's message should be delivered at the appropriate speed. This pertains to
Pace
Volume
Articulation
Tone
The speaker's words should be pronounced clearly. This pertains to
Pace
Volume
Articulation
Tone
The speaker's emotion toward the subject is shown with changes in
Pace
Volume
Articulation
Tone
Voice variation includes inflection. This is best described as
How fast or slow the speaker's message is delivered
Changes in volume, pace, and tone
The degree of loudness of the speaker
Accurate pronunciation of words
The position of a speaker's body refers to
Articulation
Posture
Tone
Pace
Facial expressions, hand movements, and references to a visual aid are examples of
Gestures
Posture
Inflection
Pace
The speaker's focus should mostly be on
the visual aid since he or she will be reading it
his or her notecards since the information is on them
the listeners since they are the ones who are receiving the message
the ceiling because talking in front of others is terrifying.
It is okay for a speaker to fill silence or pauses in the message with words such as "uh" or "um."
True
False
This is the use of sounds and words to express yourself.
Speaking
Listening
Verbal Communication
The equation of our subject is
Verbal Communication = Speaking + Listening
Speaking = Verbal Communication + Listening
Listening = Speaking + Verbal Communication
This type of communication is when you talk to yourself.
Intrapersonal
Interpersonal
Small Group
Public Speaking
This type of communication is when you talk to another person.
Intrapersonal
Interpersonal
Small Group
Public Speaking
This type of communication is when you talk to a large group of people, such as 500 in an audience.
Intrapersonal
Interpersonal
Small Group
Public Speaking
Written communication should have all EXCEPT the following:
Moderate speed of speech
Correct Grammer
Correct Punctuation
Correct Spelling
Which form of communication enables people at the same level within departments of the organisation to communicate with each other?
Vertical communication
Horizontal communication
Internal communication
External communication
What is communication?
A process of transmitting information from one person to another.
A process of transmitting information one person to a place or another.
A process of transmitting information from one person or place to another.
A process of transmitting information to one person or a place.
The term communication is derived from the term
communis
communico
communicate
None of the above
the flow of communication from top to bottom is called
downward communication
upward communication
horizontal communication
upward communication
Message decoding is done by..
Buyer
Receiver
Sender
Informal communication is also called..
Modern
Grape – Vine
Oral
Which medium of communication would be considered for Formal Communication
Telephonic Conversation
Text Messages
Casual discussions
Grapevine is a type of formal communication.
True
False
Gossip is a form of formal communication.
True
False
It is the process of inhaling and exhaling air.
Resonation
Pronunciation
Vibration
Respiration
It is the process of enriching or
amplifying of sound.
Phonation
Articulation
Resonation
Compression
It is the production of the voice
sounds.
Resonation
Vibration
Pronunciation
Compression
It is the shaping of the sound into an intelligible speech.
Compression
Resonation
Vibration
Pronunciation
Which is NOT a resonator?
sinuses
throat
chest activity
tongue
How much verbal communication do we use in speaking?
48%
55%
38%
45%
This characteristic refers to the tone of the human voice.
Pitch
Duration
Loudness
Quality
This is the highness and lowness of the voice.
Volume
Loudness
Tone
Pitch
This quality of the voice refer to its volume.
Loudness
Tone
Quality
Pitch
This is the length of time a sound is produced.
Quality
Pitch
Duration
Loudness
When listening to someone what should you be doing?
slouching
talking
paying attention and asking questions
What are the methods of conveying messages? Choose all the correct answers.
talking over the phone
sleeping
giving a presentation
Which of these is not a form of verbal communication?
facial expressions
communicating face-to-face
video conferencing
What is the purpose of verbal communication in the workplace? Choose all the correct answers.
establishing relationships
sharing of opinions
clarifying information
Which one of these is a form of verbal communication?
Shaking hands
Talking professionally
nodding your head
Which of these is considered informal verbal communication?
Fiona motioned to her friend that her boss' wife was pregnant.
A memo about the staff party was sent out to all staff members.
Word got around that the boss was wearing a hairpiece.
Which of these is not a quality of communication of females?
Talks to create and maintain relationships
Talk used to gain control over situations and others
More expressive
Which of these is not a quality of male communication?
Communication reflects more certainty
Talk is more instrumental
Uses talk to build rapport in relationships
Which of these is not good verbal communication skill?
Use of acronyms when sharing in the staff meeting
Maintaining eye contact
Speaking clearly
A workforce with diverse backgrounds will need strong verbal skills to reduce communication barriers that occur from language or cultural differences.
True or false
False
True
