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WorksheetsSA405 - IT4A PRELIM EXAM
Total questions: 50
Worksheet time: 1hrs 15mins
A computer that provides services (Ex: File Server, Web Server, and Application Server).
Client
Performance
Server
Availability
A computer that request services (Ex: Workstation);
Server
Client
Performance
Cost
What does a user need to access a network system? Select all that apply.
Username
Group Membership
Password
Security Clearance
Who determines a user’s rights on a client/server network?
Each computer user determines the user rights for their own workstation
All users automatically have full rights to use the entire network when they are issued an account on the network
The network administrator sets individual rights on the network system
Users set their own individual rights based on their total system knowledge
Is the one responsible for keeping an organization's computer network up to date.
System Administrator
Programmer
Network Administrator
System Analyst
TASK OF A NETWORK ADMINISTRATOR
• Installing network and office tools.
TRUE
FALSE
TASK OF A NETWORK ADMINISTRATOR
• Monitoring network and systems to improve performance.
TRUE
FALSE
Random access memory, or RAM, is considered short term memory.
TRUE
FALSE
Which of the following is/are Online Storage?
One drive
Google Drive
iCloud
All of them
Which of the following is the main limitation for not running a Web server over a small home network connected to the Internet with a cable modem:
Hardware Limitations
Software Limitations
Service Agreement with ISP
Security Risk
The main purpose of Active Directory is to ________.?
Provide authentication and authorization to users and computers
Provide File and Print services
Give administrators the ability to control access to restricted hardware
Allow users to organize their file systems into a cohesive and high performance directory
Which of these is part of a software maintenance program?
Cleaning dust from inside the PC
Updating Anti - Virus
Checking cable
Changing CMOS battery
One of the maintenance aim is;
Develop new system in line with business need
Preserve our IT systems in optimal condition
Report the problem as thy occur
To cleanse the users from getting viruses
Critical hardware components and software should be covered by;
warranty or maintenance agreement
Job data documentation
Business Plans
Operational Plan
What can the IT do to keep the software maintained?
Adapt the software in line with changes to business requirements
Analyses the risk on the business continuity
Provide maintenance equipment’s for any computerized device
Wash the Computer Units with Soap and Water in Scheduled Basis
Which type of maintenance ensures that equipment is ready and available at the time of need?
Preventive
Reactive
Corrective
Encrypted
What is an Antivirus software?
searches for malicious programs and either deletes or quarantines them
makes the hard drive run more efficiently
creates business documents
scans the viruses within the user’s body
What Automatic updates do to your system?
make sure your computer has the latest security patches and updates for software installed.
shows how much storage space is left on a computer.
creates business documents.
Update the human brain to AI category
What preventive maintenance action should be taken to help improve system security?
Automate any antivirus scanners.
Perform backups regularly.
Defragment the hard drive.
Error check the hard drive.
Which 4 things are benefits of a preventative maintenance plan?
Decreased downtime, Improved performance, Improved reliability, Decreased repair costs
lower software costs, reduced need for extra furniture, reduced staff illness and better staff morale
Increased downtime Reduced Performance Decreased reliability, Increased repair costs
It upgrades the hardware without cost, needs less IT staff to maintain, includes a buy back scheme and keeps office phones functioning correctly
the systematic process used to locate the cause of a fault in a computer system and correct the relevant hardware and software issues is called;
Troubleshooting
Expected professionalism
Documentation
System Analysis
Computer Maintenance refers to;
Make sure the machine has optimal performance and lengthen the device's lifespan.
It is a set of tasks and procedures that help to keep the computer software and hardware updated and operational.
It involves keeping a computer in a good state of repair and physical health.
All of the above
This type of maintenance refers to using a tool to anticipate possible failures and avoid possible issues.
Corrective Maintenance
Preventive Maintenance
Predictive Maintenance
Scheduled Maintenance
One of the maintenance aim is;
develop new system in line with business need
preserve our IT systems in optimal condition
to buy a new one
report the IT system problem as they occur
Type of maintenance that can detect weak points in the system, decrease the system downtime and reduce the number of repairs.
Preventive Maintenance
Corrective Maintenance
Predictive Maintenance
Evolutionary Maintenance
How to conserve your Hard Drive?
Run Disk Clean Up
Back Up data
Defragment
All of the above
How to remove malwares?
clean your system thoroughly
run disk clean up
configure your start up
update antivirus software
A systematic approach for maintenance is;
Assessment
Planning
Implementation
Monitoring
Evaluation
Problem
Measure
Diagnosis
Rectification
Evaluation
Assessment
Planning
Implementation
Monitoring
Rectification
Problem
Cause
Monitoring
Evaluation
Rectification
Which of the following roles is the first line of help to a business in need, usually over the phone?
System Engineer
Desktop Support Analyst
System Administrator
Technical Support / Helpdesk Support
What is the possible primary role of a System Administrator?
Creates backups of the business’s IT system.
Requires minimal IT knowledge
Help businesses over the phone
Opens computers on the business site
What is the difference between a System Administrator and a Systems Engineer?
Systems engineers are required to work on the floor among the computers and servers.
Systems engineers require less job experience.
System Administrator help businesses over the phone
Installs software when away from the business site
Which are the roles that require good programming skills?
Software Architect
Software Tester
Systems Engineer
System Administrator
Who is the person employed to go around different businesses, understand what they require, and then offering a solution to their IT problems?
Account Manager
Process Engineer
System / Business Analyst
Development Engineer
"Identify and remove defect and errors" is an example of;
Preventive Maintenance
Adaptive Maintenance
Corrective Maintenance
Perfective Maintenance
Which of the following is not an example of Artificial Intelligence technology?
Google Maps
Siri
Google Meet
Chat GPT
It refers to a deliberate act (or failure to act) with the intention of obtaining an unauthorized benefit, either for oneself or for the institution, by using deception or false suggestions or suppression of truth or other unethical means, which are believed and relied upon by others.
Fraud
Piracy
Deceit
Scam
The following are the emerging trends in System Administration, except:
Cloud Computing
DevOps
AI
Chatbots
A software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent.
Messenger
Chatbots
Google Meet
The practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks.
Cloud Security
Cybersecurity
Cyber defense
Cyberattacks
The delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence—over the internet to offer faster innovation, flexible resources, and economies of scale.
DevOps
Cloud Computing
Google Cloud
Nimbus
The combination of cultural philosophies, practices, and tools that increases an organization's ability to deliver applications and services at high velocity: evolving and improving products at a faster pace than organizations using traditional software development and infrastructure management processes.
DevOps
Cloud Computing
AI
Maintenance
The ability of a computer or a robot controlled by a computer to do tasks that are usually done by humans because they require human intelligence and discernment.
AI
Cloud Computing
Siri
Virtual Reality
The process of identifying users that request access to a system, network, or device.
Identity Coding
Coding Scheme
User Authentication
Permission Rights
Protecting systems from unauthorized access and threats.
System Administration
Security
Maintenance
Cleansing
A method of protecting data confidentiality by converting it to encoded information, called cipher text, that can only be decoded with a unique decryption key, generated either at the time of encryption or beforehand.
Data Encryption
Data Modeling
Data Analysis
Data Mining
When using the LIFO method of valuing inventory;
the last item put into inventory is the last item taken out
the last item put into inventory is the first item taken out
the last items taken out of inventory are items with no expiration date
Materials with a long shelf life are valued
When using the FIFO method of valuing inventory;
The first item taken out of inventory is the last item taken out
the first items taken out of inventory have a short shelf life
The first item put into inventory is the first item taken out
Materials with a short shelf life are valued
Keeping all your IT hardware and software organized and properly managed in your organization.
IT asset inventory
IT Strategy
IT Infrastructure
None of the above
It refers to making subtle, constant, and well-informed choices to have an updated database of assets, monitor your network, keep it secure, and make informed decisions. And, of course, it must be guided by best practices.
IT Asset Management
Business Management
IT Inventory
None of the above
The following refers to an effective IT asset inventory process in an organization, except;
Centralizing your asset database.
Detecting any anomalies on the software or hardware side.
Giving you a complete view of your asset network.
All Options relate to IT Asset Inventory Process
