WorksheetsTest - EBM Day 2
Total questions: 15
Worksheet time: 5mins
Name
Class
Date
1.
1) To be the effective leader one has to work upon certain areas. Which of the following are incorrect?
a)
Time Management
b)
Communication
c)
Delegation
d)
Competition
2.
2) Leadership is the achievement of a GOAL through which of the following means?
a)
Team of people
b)
Management
c)
Our customers
d)
All are true
3.
3) What is expected from a Leader ?
a)
Managing Execution
b)
Managing Everything before and after Execution
c)
Managing the defaulter
d)
Managing the department
4.
4) Which of the following is incorrectly listed as Leadership work?
a)
Handle a customer inquiry
b)
Review of last 3 months customer grievances
c)
Have one to one meeting with a demotivated staff
d)
Prepare for fortnightly review with RM
5.
5) Which of the following is incorrectly listed as Managerial work?
a)
Handle a customer inquiry
b)
Look into software/system issue at the branch
c)
Conduct preliminary scrutiny of loan applications
d)
Plan work allocation for 3 campaigns happening simultaneously
6.
6) Leadership does not cover which of the following activities?
a)
PLANNING
b)
REVIEW
c)
PEOPLE SKILLS
d)
PROCASTINATION SKILLS
7.
7) Eisenhower Matrix helps us to prioritize a list of tasks or agenda items. Which of the following is incorrectly listed?
a)
urgent and important
b)
not urgent and important
c)
important, but not realistic
d)
not important, but urgent
8.
8) Ringing Phone and sending general emails will come under which of the following category?
a)
urgent and important
b)
not urgent and important
c)
important, but not urgent
d)
not important, but urgent
9.
9) In Eisenhower Matrix which of the following is considered as Leader's Quadrant?
a)
Q1
b)
Q2
c)
Q3
d)
Q4
10.
10) How many "W" of accountability are listed?
a)
one
b)
Two
c)
Three
d)
Four
11.
11) While communicating with Team which of the following is not correct regarding CONFIRMATION ?
a)
Quiz Them Back
b)
Request Them To Repeat
c)
Ask them to summarise
d)
suggest Action plan
12.
12) The purpose of positive feedback are listed below? Which of following is incorrect?
a)
To reinforce performance
b)
To motivate teams
c)
To point out shortcomings
d)
To build self confidence in the individual
13.
13) When saying "NO" for a particular task which of the following is not the correct action?
a)
Return Thanks and Regret
b)
Share Your reason / Challenge
c)
Offer alternative
d)
Be straight forward and reject
14.
14) Below are the reasons why Managers do not delegate the Tasks. Which of the following is incorrect?
a)
Managers consider that they can perform work better
b)
Manager are confident about capabilities of subordinates.
c)
Managers are not prepared to take a chance
d)
There is no trust between managers and subordinates.
15.
15) While handling issues and conflicts, what is not to be done?
a)
Act Early
b)
Speak-up than cover-up
c)
Accept that Differences of opinions are inevitable.
d)
Let the Team know the consequences of challenging opinion.
100 %
