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WorksheetsProduct Hangout: ID Retail Outlet
Total questions: 5
Worksheet time: 3mins
Name
Class
Date
1.
Alfamart raised transaction for checking and you found it completed. What is the correct ticket type and reason code?
a)
Transaction status checking > Pending within SLA
b)
Transaction status checking for end user > Payment confirmation
c)
Transaction status checking for end user > Pending within SLA
d)
Transaction status checking for end user > End user mistake
2.
Payment is breaking in webhook service but you found that it is paid via Invoice, you should click force match in RO tab to complete the payment
a)
True
b)
False
3.
Payment is not breaking in deposit service but you see that it is stuck in pending deposit when you check AD. What is the correct next step?
a)
Raise to product team
b)
Click force match
c)
Inform merchant to wait for the settlement
4.
End user reported that he cannot pay to Alfamart and the error shows "cannot find customer ID", what is the first possible reason?
a)
There's an issue on partner side
b)
End user exceeded the transaction limit
c)
End user mentioned the wrong merchant name
d)
There's an issue on Xendit side
5.
End user reported that he cannot pay to Alfamart because cashier told him that he already exceeded the limit, what would be your next step?
a)
Inform end user to retry
b)
Inform end user to try other branch
c)
Raise to product team
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