Wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

BUSINESS STUDIES YEAR 8 XMAS TERM REVISION BOOK

Total questions: 69

Worksheet time: 38mins

Name
Class
Date
1.

_________ can be regarded as any written or digital communication exchange by two or more parties.

a)

emails

b)

receptionist

c)

correspondence

d)

telephone

e)

communication

2.

which of the following information or statement is in the visitors book

a)

name of receptionist

b)

account number of visitors

c)

date and time of visit

d)

nature of the visitors duties

e)

directors name

3.

if the letters are sent by hand to the business, it refered to as

a)

personal delivery

b)

delivery by post

c)

special posting

d)

air mail

e)

express

4.

all mail leaving the organization should be recorded in

a)

journal

b)

ledger

c)

subsidiary book

d)

mail inward register

e)

mail outward register

5.

which of the following letters should not be opened in the mail room?

a)

official letter

b)

confidential and personal letter

c)

letters record of post

d)

mail outward register

e)

express letter

6.

a visit without an appointment should be asked to

a)

book an appointment and go away

b)

rest before leaving

c)

take tea before allowing him to see the boss

d)

leave the business premises immediately

e)

just go

7.

to help improve the image of an organization, the receptionist should

a)

have a good human relationship

b)

be able to speak all languages

c)

assist male visitors only

d)

quarrel with visitors

e)

assist female visitors

8.

methods of filing are all except

a)

alphabetical filing

b)

chronological filing

c)

numerical filing

d)

subject filing

e)

none of the above

9.

to deliver a letter by hand such letter will be recorded in

a)

postage book

b)

dispatch book

c)

inward register book

d)

outward register book

e)

internal book

10.

the duty of a receptionist when a visitor on appointment called is to

a)

let the visitors see the boss immediately

b)

let the visitor have tea before seeing the boss

c)

let the visitors rest for 10 minutes

d)

phone or find out weather the boss is ready to receive the visitors

e)

give newspaper to the visitors

11.

Which one of the following is a main receptionist duties

a)

Enthusiastic and having the ability to multitask.

b)

Dealing with outgoing mail.

c)

Answers the phone calls.

d)

What to do in an emergency

12.

Which one of the following is receptionist qualities?

a)

Polite and having good interpersonal and communicative skills .

b)

Word processing.

c)

maintaining a reception register

d)

Deals with different types of visitors.

13.

The person who works in the reception area.

a)

Visitors

b)

Manager

c)

Receptionist

d)

Supervisor

14.

The business card is also known as ______ card

a)

composition

b)

complementary

c)

complaint

d)

commonwealth

15.

_______ is the quality of a good receptionist which suggests that company's information must be kept secret

a)

politeness

b)

calmness

c)

secrecy

d)

confidentiality

16.

A receptionist is employed to

a)

receive visitors and handle telephone calls

b)

discharge visitors

c)

to gist with visitors

d)

to fight with the visitors

17.

An office correspondence is

a)

a document used in receiving calls.

b)

a document coming into or going out of an office

c)

a document used in destroy information

d)

a business card

18.

Which of these are examples of correspondence records?

a)

Inward and outward mail registers

b)

Receipt and payment books

c)

Profit and loss books

d)

Receipt and payment books

19.

Office correspondence records include all except

a)

inward mail register

b)

dispatch book

c)

postage book

d)

stamp used

20.

There are mainly __ types of correspondence records.

a)

four

b)

two

c)

five

d)

three

21.

_ is the process of storing letters and other documents systematically.

a)

Dispatching

b)

Dancing

c)

Mishandling

d)

Filing

22.

The systematic storing of letters in question 7 makes information _ and _.

a)

unreachable, unhandable

b)

easy, accessible

c)

not easily preserved, inaccessible

d)

difficult, inaccessible

23.

All of the following are qualities of a good receptionist, except:

a)

Polite

b)

Rude

c)

Patient.

d)

Good appearance

24.

All of the following are usually seen in the reception area, except:

a)

Telephone

b)

Bed

c)

Computer

d)

Visitors Book

25.

An appropriate greeting by a receptionist is

a)

Good afternoon, can I help you?

b)

Hi, great to see you

c)

Hello, who have you come to see?

d)

What do you want?

26.

Which of the following is not a document handled by a receptionist?

a)

Request form

b)

Visitor's card

c)

A diary

d)

An invoice

27.

Which of the following names should come first in an alphabetical filing?

a)

Dayo

b)

Tayo

c)

Bayo

d)

Layo

28.

Which of the following is NOT a reason for filing documents?

a)

To keep the office tidy

b)

To be able to retrieve information easily

c)

To keep letter in a safe custody

d)

To keep office environment dirty

29.

For a Receptionist, what would be the most appropriate way of answering or receiving a caller.

a)

"Good morning, Hair-1, Janelle speaking"

b)

"Janelle speaking, How may I help you."

c)

"God morning, Hair-1"

d)

"Good morning, Janelle speaking."

30.

Which of these is part of the secretariat duty of a receptionist?

a)

making calls

b)

taking minutes of office meetings

c)

preparing coffee for visitors

d)

keeping the office environment clean

31.

Books kept to show records of transactions in a company is generally called (a)  

32.

Catalogue is an example of____________

a)

purchases documents

b)

gift documents

c)

sales documents

d)

give-away item

33.

Documents prepared and issued by the seller to the buyer during business transactions is known as ______

a)

purchases documents

b)

invoice

c)

sales documents

d)

receipt

34.

A list that gives the current prices of goods for sale in a shop is called_______

a)

quotation

b)

tender

c)

price list

d)

statement of account

35.

__________ is a document issued by the seller to the buyer to show the quantity and cost of goods sold.

a)

invoice

b)

statement of account

c)

tender

d)

order

36.

Mr. Udoh ordered a cake and the delivery boy insist he signs a document. What document could that be?

a)

Letter of enquiry

b)

Delivery note

c)

Requisition letter

d)

Receipt

37.

Glassdor Ltd has just realized Mrs. Jackson (one of their customers) has been overcharged. What document would be sent to the customer?

a)

Debit note

b)

Apology note

c)

Credit note

d)

Transfer note

38.

As a buyer, you like the products and price seen in a quotation. What document are you most likely going to send to the seller?

a)

Requisition letter

b)

Invoice

c)

Order

d)

Tender

39.

Which of the following document is not associated with sales

a)

Quotation

b)

pricelist

c)

invoice

d)

ledger

e)

proforma invoice

40.

A document that shows the price of goods for sale is

a)

invoice

b)

receipt

c)

price list

d)

ledger

e)

proforma invoice

41.

A document which shows the total amount expected from the buyer is

a)

quotation

b)

price list

c)

invoice

d)

delivery note

e)

cash book

42.

A document used by buyers to check goods on arrival is a

a)

delivery note

b)

receipt

c)

price list

d)

letter ofenquiry

e)

quotation

43.

Who prepares the delivery note

a)

the customer

b)

the supplier

c)

terms of trade

d)

name of buyer

e)

name of seller

44.

upon receipt of letter of enquiry, which of the following document is issued

a)

invoice

b)

quotation

c)

price list

d)

proforma invoice

e)

receipt

45.

The document usually sent to supplier upon receipt of quotation is called

a)

invoice

b)

order

c)

letter of enquiry

d)

price list

e)

receipt

46.

The visitors book in an organisation is handled by the

a)

Clerk

b)

Receptionist

c)

Secretary

d)

Security

47.

The document sent by a seller to a customer when there is an overcharge is called

a)

Cheque book

b)

credit note

c)

debit note

d)

invoice

48.

Buying on credit means ----------

a)

paying immediately

b)

hire purchase

c)

paying later

d)

paying in advance

49.

Accounting source document which is prepared by the buyer to show that goods have been returned to the seller and to reflect the fact that, in the books of the buyer the seller’s account have been debited (the amount the buyer owes the seller has been reduced).

a)

Delivery Note

b)

Invoice

c)

Purchase order

d)

Debit Note

50.

It does the opposite of an invoice. If a seller sells goods to a buyer on account, and the buyer returns some of the goods to the seller, then the seller will issue this document. It will typically show particulars of the goods returned, including the parties to the transaction, the date, quantity, and amount of credit.

a)

Check

b)

Credit Note

c)

Debit Note

d)

Receipt

51.

The business card is also known as ______ card

a)

composition

b)

complementary

c)

complaint

d)

commonwealth

52.

Which of the following is a main duty of a receptionist?

a)

enthusiastic and having the ability to multitask

b)

dealing with outgoing mails

c)

answering of telephone calls

d)

what to do in an emergency

53.

The person who works in the reception area

a)

visitor

b)

manager

c)

receptionist

d)

supervisor

54.

Which of these cannot be found on the wall of a reception?

a)

reception signage

b)

office directory

c)

staff register

d)

mission statement

55.

A special place arranged in a reception for visitors to sit is called

a)

waiting area

b)

guest room

c)

rest room

d)

lobby

56.

Which of the following is a receptionist quality?

a)

politeness and having good interpersonal communication skill

b)

maintaining a reception register

c)

word processing

d)

dealing with different types of visitors

57.

Which of these is part of the secretariat duty of a receptionist?

a)

making calls

b)

taking minutes of office meetings

c)

preparing coffee for visitors

d)

keeping the office environment clean

58.

(a)   is a statement bearing the goals and objectives of the business

59.

A document where details of telephone messages received are recorded by the receptionist is called (a)  

60.

_______ is the quality of a good receptionist which suggests that company's information must be kept secret

a)

politeness

b)

calmness

c)

secrecy

d)

confidentiality

61.

The person who works in the reception area.

a)

Visitors

b)

Manager

c)

Receptionist

d)

Supervisor

62.

Open area with a reception desk and several chars and tables.

a)

Reception area

b)

Compromise

c)

Office

d)

Cubicle office

63.

The first point of contact with the company.

a)

Compromise

b)

Reception area

c)

Reception

d)

Office

64.

Is the telephone from the quite important equipment?

a)

Yes

b)

No

65.

The computer not important in the reception

a)

Yes

b)

No

66.

Which is Essential in the reception?

a)

T.v

b)

Visitors book

c)

Security items

d)

Chair

67.

Draw the visitor badge

68.

Which one of the following is receptionist qualities?

a)

Polite and having good interpersonal and communicative skills .

b)

Word processing.

c)

maintaining a reception register

d)

Deals with different types of visitors.

69.

Which one of the following is a main receptionist duties

a)

Enthusiastic and having the ability to multitask.

b)

Dealing with outgoing mail.

c)

Answers the phone calls.

d)

What to do in an emergency

Similar Resources on Wayground

JA BizTown Pre-Program Survey

69 questions

JA BizTown Pre-Program Survey

quiz

Worksheet

•

5th Grade

GCSE Unit 1 Operations Quiz

68 questions

GCSE Unit 1 Operations Quiz

quiz

Worksheet

•

5th Grade

INTRODUCTION TO ACCOUNTS

65 questions

INTRODUCTION TO ACCOUNTS

quiz

Worksheet

•

3rd Grade - Professio...