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Conflict Management Vocab Review/Quiz

Total questions: 14

Worksheet time: 7mins

Name
Class
Date
1.

What is conflict?

a)

A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

b)

B. The ability to perform an action or the possession of control or influence over others

c)

C. A positive mindset of which disputing parties take efforts to build or maintain a healthy relationship with each other

d)

D. A set of characteristics and qualities which distinguish an individual

2.

What is trust?

a)

A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

b)

B. The ability to perform an action or the possession of control or influence over others

c)

C. A belief in someone's ability and reliability

d)

D. A set of characteristics and qualities which distinguish an individual

3.

What is a conflict management style?

a)

A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

b)

B. The ability to perform an action or the possession of control or influence over others

c)

C. An individual's preferred way to respond to conflict

d)

D. A set of characteristics and qualities which distinguish an individual

4.

What is reframing?

a)

A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

b)

B. The ability to perform an action or the possession of control or influence over others

c)

C. Expressing something in a different way without changing the meaning

d)

D. A set of characteristics and qualities which distinguish an individual

5.

What is a mediator?

a)

A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

b)

B. The ability to perform an action or the possession of control or influence over others

c)

C. A third party who helps conflicting parties clarify the situation and decide on a solution

d)

D. A given authority who hears all sides of a case and makes a final decision based on the information gathered

6.

What is the meaning of conflict resolution?

a)

A. The process of resolving disputes or disagreements between individuals or groups

b)

B. The ability to perform an action or the possession of control or influence over others

c)

C. A positive mindset of which disputing parties take efforts to build or maintain a healthy relationship with each other

d)

D. A set of characteristics and qualities which distinguish an individual

7.

What is negotiation?

a)

A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

b)

B. The ability to perform an action or the possession of control or influence over others

c)

C. The process of discussing issues between two or more parties with the aim of reaching an agreement

d)

D. A set of characteristics and qualities which distinguish an individual

8.

What is collaboration?

a)

A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

b)

B. The ability to perform an action or the possession of control or influence over others

c)

C. Working together with others to achieve a common goal

d)

D. A set of characteristics and qualities which distinguish an individual

9.

What is assertiveness?

a)

A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

b)

B. The ability to perform an action or the possession of control or influence over others

c)

C. Expressing one's needs, desires, and opinions in a direct and honest manner

d)

D. A set of characteristics and qualities which distinguish an individual

10.

What is empathy?

a)

A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

b)

B. The ability to perform an action or the possession of control or influence over others

c)

C. Understanding and sharing the feelings, thoughts, and experiences of others

d)

D. A set of characteristics and qualities which distinguish an individual

11.

What is the role of active listening in conflict resolution?

a)

A. It helps parties involved perceive a threat to their needs, interests, and concerns

b)

B. It allows for better understanding and empathy towards others

c)

C. It is the ability to perform an action or possess control over others

d)

D. It is a set of characteristics and qualities which distinguish an individual

12.

What are the benefits of practicing empathy in relationships?

a)

A. It leads to disagreements and conflicts

b)

B. It helps build a strong foundation and fosters open communication

c)

C. It is a set of characteristics and qualities which distinguish an individual

d)

D. It creates a power dynamic and control over others

13.

What are the qualities of an effective mediator?

a)

A. It helps parties involved perceive a threat to their needs, interests, and concerns

b)

B. It is the ability to perform an action or possess control over others

c)

C. It is a third party who helps conflicting parties clarify the situation and decide on a solution

d)

D. It is a given authority who hears all sides of a case and makes a final decision based on the information gathered

14.

What are the key elements of successful collaboration?

a)

A. It leads to disagreements and conflicts

b)

B. It is the ability to perform an action or possess control over others

c)

C. It is working together with others to achieve a common goal

d)

D. It is a set of characteristics and qualities which distinguish an individual