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WorksheetsUnit 1.00 TEST EBPL
Total questions: 20
Worksheet time: 11mins
Match the following
Jonathon is the Human Resources Manager for a small firm. He must communicate with candidates who have expressed an interest in working in his firm. Which form of business communication should he use?
Emma is the office manager for a large firm. She must communicate the new official mail room procedure with all the employees in the office. Which form of business communication should she use?
Report
Maria is working from home as she recovers from recent surgery. She wants to briefly and quickly remind her employees to submit their time sheets before the end of the pay period. Which form of business communication should she use?
Letter
John is the manager of an office supply store. He must communicate with one of the companies that supplies pens to his store. Which form of formal business communication is most appropriate?
Memo
William's boss wants him to send a short, official message about health care benefits to all the employees in the office. Which form of business communication should he use?
Letter
Memo
Report
Compare business etiquette in India with business etiquette in Mexico.
In Mexico, avoiding eye contact is a sign of respect.
In India, businesspeople wink at each other to show understanding.
In India, the host should always be thanked at the end of the meeting.
In Mexico, businesspeople always step back to speak to one another.
Compare business etiquette in India with business etiquette in Mexico.
In Mexico, business meetings are usually held early in the morning.
In India, it is rude to have refreshments at a business meeting.
In India, tea is served before starting a business meeting.
In Mexico, it is rude to have iced tea during a business meeting.
Compare business etiquette in the United States with business etiquette in Japan.
In Japan, businesswomen should not wear pants to meetings.
In Japan, businesswomen are encouraged to wear pants to cover their legs.
In the United States, businesswomen cannot wear pants to meetings.
In the United States, businesswomen must wear pants to meetings.
Which is an example of proper netiquette in an email message?
Late comers will not be admitted
Be on time!
DON'T BE LATE!
Please be prompt
Which is an example of proper netiquette in an email message?
Susie
Susan M. Jones
Susie J.
Suzey Q
Which is an example of proper netiquette in an email message?
YOUR PRESENCE IS REQUIRED
UR invited to attend.
You R inv. to a partee.
You are cordially invited to attend.
Responding with full attention, focus on main ideas being communicated, use body language and facial expressions to respond, such as sit up straight, lean forward, smile or nod.
Active Listening
Passive Listening
Speaking
Listen
Throwing documents on a table on a table during a meeting is an insult.
United States
Mexico
India
Japan
Basic skills are tools for getting information and sharing ideals such as: speaking, listening, reading and writing
Email Etiquette
Listening
Communication Skills
Business Etiquette
Good manners (listening without interrupting) on time for work, dependable, honest, trustworthy, energetic, enthusiastic.
Communication Skills
Proper Business Etiquette
Internet Etiquette
Netiquette
Describes good Internet behavior. These rules should be the same behavior you follow in real life.
Netiquette
Internet Etiquette
Email Etiquette Tips
Proper Etiquette Tips
Inflect your voice, use proper diction to express yourself, use appropriate body language and gestures and maintain eye contact with audience.
Proper Etiquette Tips - POSTURE
Netiquette
Proper Etiquette Tips - VOICE/SPEECH
Internet Etiquette
The way you sit, stand, walk, turn your head tells a lot about you.
Email Etiquette Tips
Proper Etiquette Tips - VOICE/SPEECH
Proper Etiquette Tips - POSTURE
Internet Etiquette
Use good manners when writing messages because it reflects you and your company, use correct spelling, keep message short, DO NOT USE ALL CAPS! It looks like you are yelling. Keep the tone appropriate for the situation, if it a personal not you can use emoticons :-) happy faces, etc. Never send prank emails.
Netiquette
Email Etiquette (electronic mail)
Internet Etiquette
Email Etiquette Tips
Speaking, Listening, Reading and Writing
Common forms of business writing
Business people communicate effectively
Business Etiquette
Proper Business Etiquette
Email is now the most common method of communication for many businesses.
Email Etiquette tips
Email Etiquette (electronic mail)
Internet Etiquette
Netiquette
Connect with your audience by making, eye contact with listeners, address people by name, match your body language to your message by checking your posture and facial expression and gestures. Avoid non words such as "uh" "um", stress key ideas with inflection which is the pitch or loudness of your voice. Use correct pronunciation, practice enunciation, be enthusiastic and positive.
Communication
Business Etiquette
Tips for Good Speaking Habits
Listening
The set of rules, forms, and practices established for behavior in a polite society or in official or professional life.
Etiquette
Business Etiquette
Internet Etiquette
Netiquette
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