WorksheetsCustomer Service Phrases Quiz
Total questions: 15
Worksheet time: 15mins
Which phrase can be used to express gratitude for someone's patience?
“I appreciate your patience…”
“I’d be happy to assist you with ________
“One moment, please.”
“Thank you for calling.”
What phrase can be used to offer assistance to a customer?
“I appreciate your patience…”
“I’d be happy to assist you with ________
“One moment, please.”
“Thank you for calling.”
Which phrase can be used to ask a customer to wait for a moment?
“I appreciate your patience…”
“I’d be happy to assist you with ________
“One moment, please.”
“Thank you for calling.”
What phrase can be used to express gratitude for a customer's call?
“I appreciate your patience…”
“I’d be happy to assist you with ________
“One moment, please.”
“Thank you for calling.”
Which phrase can be used to ask a customer to repeat something?
“Could you please repeat that?”
“We’ll get back to you as soon as possible.”
“Could you tell me the account number please?”
“What company are you calling from?”
What phrase can be used to assure a customer of a prompt response?
“Could you please repeat that?”
“We’ll get back to you as soon as possible.”
“Could you tell me the account number please?”
“What company are you calling from?”
Which phrase can be used to ask a customer for their account number?
“Could you please repeat that?”
“We’ll get back to you as soon as possible.”
“Could you tell me the account number please?”
“What company are you calling from?”
What phrase can be used to ask a customer about the company they are calling from?
“Could you please repeat that?”
“We’ll get back to you as soon as possible.”
“Could you tell me the account number please?”
“What company are you calling from?”
Which phrase can be used to ask someone to spell a word?
“How do you spell that?”
“I am sorry to hear that ________”
“I apologize for the inconvenience.”
“Bear with me and we will find a solution.”
What phrase can be used to express sympathy for someone's situation?
“How do you spell that?”
“I am sorry to hear that ________”
“I apologize for the inconvenience.”
“Bear with me and we will find a solution.”
Which phrase can be used to apologize for any inconvenience caused?
“How do you spell that?”
“I am sorry to hear that ________”
“I apologize for the inconvenience.”
“Bear with me and we will find a solution.”
What phrase can be used to ask someone to be patient while finding a solution?
“How do you spell that?”
“I am sorry to hear that ________”
“I apologize for the inconvenience.”
“Bear with me and we will find a solution.”
Which phrase can be used to assure a customer that the issue will be resolved quickly?
“I am doing everything I can to solve this.”
“We will have this sorted out in no time.”
“Please let me know if there is anything else I can assist you with.”
“If you need anything else, don’t hesitate to call.”
What phrase can be used to offer further assistance to a customer?
“I am doing everything I can to solve this.”
“We will have this sorted out in no time.”
“Please let me know if there is anything else I can assist you with.”
“If you need anything else, don’t hesitate to call.”
Which phrase can be used to ask a customer if they need any additional help?
“I am doing everything I can to solve this.”
“We will have this sorted out in no time.”
“Please let me know if there is anything else I can assist you with.”
“If you need anything else, don’t hesitate to call.”
