WorksheetsCommunication Skills
Total questions: 30
Worksheet time: 45mins
The four elements of communication are:
Message, sender, receiver and feedback
Sender, message and receiver
Message, feedback, verbal and nonverbal
Books, television, computers and radio
Good listening skills include:
a message, a sender, and a reveiver.
labeling, cultural sensitivity, and talking slowly.
verbal message, written communication and a receiver
showing interst, hearing the message, and not interrupting
It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.
Intrapersonal communication
I-statement
Interpersonal communucation
You-statement
In this type of communication you think and learn about yourself, talk and reason with yourself, and evaluate yourself.
Public communication
Interpersonal comunucation
Online communication
Intrapersonal communication
In this communication, you think and learn about each other, talk and reason with each other, and evaluate each other.
Intrapersonal communication
Interpersonal communication
Online communication
texting
Having a face-to-face conversation with your friend is an example of what type of communication?
Intrapersonal communication
Interpersonal communication
Mixed messages
I-Statement
Disagreements or arguments that occur due to misunderstandings or differing priorities, values, goals or needs
(a)
Although it may take more time, an individual working to include the thoughts, feelings, and ideas of others during a conflict represents which conflict style..
Accommodating
Competing
Avoidance
Collaborating
How we sit, stand, and use facial expressions all send nonverbal messages.
True
False
Emotional intelligence is ____.
being smart about emotional situations
the ability to understand, use, and manage our emotions.
never getting angry
Emotion and mood are difficult to control. We DO NOT have the power to decide what mood is right for a situation, and then to get into that mood.
True
False
Listening improves business by
Increases interpersonal trust
Encourages timely feed back
Increases perceptions of integrity
improves costumer service and loyalty
All of the above
Forms of nonverbal communication are..
Check all that apply
Slouching in your chair
Frowning
Texting a friend
Calling your best friend
Four factors that affect communication are..
Self-esteem
Environment
Upbringing
Emotional State
Personality
Environment
Parents
Education
Feedback
Being Passive
Active Listening
Self-esteem
Gender
Personality
Self-esteem
Education
When using an I-statement the sender demonstrates....
a constructive response to a message
self-expression not judging the receiver
active listening
the use of body language, tone, and volume to relay information
Effective communication happens when the A)___ understands the message and gives B)___ to show that the message was received and understood.
A) sender
B) feedback
A) receiver
B) feedback
A) mediator
B) feedback
A) sender
B) assertive communication
For effective communication to occur, you can’t be afraid to admit you didn’t understand someone.
True
False
Sending one message orally and another message with body language or tone is called:
feedback
passive-aggressive
mixed messages
conflict
Verbal communication includes texting.
True
False
Match the following definitions with the correct vocabulary term:
A. working together for a solution
B. two sides each give in a little
C. a third neutral party who helps in a conflict
D. acknowledging you've heard and understand the message
E. constructive response to a message
A. Compromise
B. Negotiation
C. Mediator
D. I-message
E. Assertive
A. Negotiation
B. Compromise
C. Mediator
D. Active Listening
E. Feedback
A. Compromise
B. Negotiation
C. Mediator
D. Active Listening
E. Feedback
A. Conflict-resolution
B. Negotiation
C. Mediator
D. Compromise
E. You-message
How can you improve your listening skills?
By talking until the receiver understands your point of view
By practicing active listening
By avoiding eye contact
By thinking about how a mediator can better help others understand your feelings or ideas
Failures in communication that lead to conflict are called
(a)
In a group project, Alex took charge, making decisions without consulting others and overriding their opinions. This demonstrates which communication style
passive
assertive
passive-aggressive
aggressive
A mediator is often used during conflict because they are someone who
A. Neutral third party
B. Clarifies communication
A. Compromise
B. Decide who is right
A. Negotiate
B. Bias
A. Neutral third party
B. Decide who is right
Explain what happens during a compromise.
Karen and Jill have been best friends since 1st grade. Karen is outgoing and fun to be with. She usually suggests the best parties, places to eat and movies to watch when the pair decide to hang out at one of their houses. Karen's direct personality seems to attract people to her and has helped her do well in school. In contrast, Jill is not outwardly shy but she's usually indecisive and feels better when Karen makes decisions for the both of them. At times she may not agree; but will go along with whatever Karen plans because they usually end up having a good time. If Jill questions herself or gets stressed about her social life, she'll talk to Karen about it. Jill has always felt like her best friend has the right answer and will fix things for her if necessary.
Define which communication style each girl displays and provide evidence from the text.
Define which communication style each girl displays and provide evidence from the text.
Interpersonal and intrapersonal conflicts have many different factors that cause them to occur. Identify and discuss three of the five we learned during class.
A person that downplays an issue or pretends that the problem doesn't exist uses which conflict style
Competing
Avoidance
Accommodating
Collaborating
