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Quiz #1_Mktg_Economy

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Understanding services offers you a personal competitive advantage

a)

True

b)

False

2.

Significant training and educational skills and qualifications are required, but employees will be more highly compensated

a)

True

b)

False

3.

Allows participation in (a)   that individuals and organizations could not afford

4.

Marketing is (a)   to bring operating revenues into a business; all other functions are cost centers

5.

A form of product that consists of activities, benefits, or satisfactions offered for sale that are essentially intangible and do not result in the ownership of anything.

a)

Labor and Expertise

b)

Services

c)

Market Offerings

d)

People Processing

6.

Which of the following is NOT a traditional marketing mix applied to services?

a)

People

b)

Product

c)

Price

d)

Promotion

7.

Services are often intangible, difficult to visualize and understand, and customers may be involved in co-creation

a)

True

b)

False

8.

Marketing can be viewed as:

a)

A strategic and competitive thrust pursued by top managemen

b)

A set of functional activities performed by line managers

c)

A customer-driven orientation for the entire organization

d)

All of the given choices

9.

Define as the services directed at people's mind

a)

People Processing

b)

Information Processing

c)

Possession Processing

d)

Mental Stimulus Processing

10.

Focus on quality and customer satisfaction is a factors stimulating transformation of the service economy under....

a)

Government Policies

b)

Globalization

c)

Business Trends

d)

Social Changes

11.

Ownership is a payment made for using or accessing something – usually for a defined period of time – instead of buying it outright

a)

True

b)

False

12.

Manufacturing firms are reformulating and enhancing existing added-value services to market them as stand-alone core products

a)

True

b)

False

13.

Services are a form of rental (not ownership). They are performances that bring about a expected outcome.

a)

True

b)

False

14.

Product, Place & Time, Price, Promotion & Education, Process, Physical Environment, People is also called as...

a)

Categories of Services

b)

Traditional Marketing Mix

c)

Non-ownership Framework

d)

Extended Marketing Mix

15.

Services are different from goods because they are perishable

a)

True

b)

False