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WorksheetsQuiz #1_Mktg_Economy
Total questions: 15
Worksheet time: 8mins
Understanding services offers you a personal competitive advantage
True
False
Significant training and educational skills and qualifications are required, but employees will be more highly compensated
True
False
Allows participation in (a) that individuals and organizations could not afford
Marketing is (a) to bring operating revenues into a business; all other functions are cost centers
A form of product that consists of activities, benefits, or satisfactions offered for sale that are essentially intangible and do not result in the ownership of anything.
Labor and Expertise
Services
Market Offerings
People Processing
Which of the following is NOT a traditional marketing mix applied to services?
People
Product
Price
Promotion
Services are often intangible, difficult to visualize and understand, and customers may be involved in co-creation
True
False
Marketing can be viewed as:
A strategic and competitive thrust pursued by top managemen
A set of functional activities performed by line managers
A customer-driven orientation for the entire organization
All of the given choices
Define as the services directed at people's mind
People Processing
Information Processing
Possession Processing
Mental Stimulus Processing
Focus on quality and customer satisfaction is a factors stimulating transformation of the service economy under....
Government Policies
Globalization
Business Trends
Social Changes
Ownership is a payment made for using or accessing something – usually for a defined period of time – instead of buying it outright
True
False
Manufacturing firms are reformulating and enhancing existing added-value services to market them as stand-alone core products
True
False
Services are a form of rental (not ownership). They are performances that bring about a expected outcome.
True
False
Product, Place & Time, Price, Promotion & Education, Process, Physical Environment, People is also called as...
Categories of Services
Traditional Marketing Mix
Non-ownership Framework
Extended Marketing Mix
Services are different from goods because they are perishable
True
False
