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WorksheetsSFRP November 2023 Knowledge Check
Total questions: 10
Worksheet time: 3hrs 30mins
CA Savers can change their delivery preferences through the app
True
False
If a Saver calls in to request a distribution:
Rep must check for all possible holds.
Rep must check for all possible holds and inform the Saver if any is applicable.
Rep must offer reference number.
Rep must provide trade date once the transaction request has been submitted.
These are the expected impactful dates for November:
11/11; 11/29; 11/30
11/30
11/2; 11/20; 11/27; 11/28
11/15; 11/19
FTB sends a confirmation to the ER once penalties are waived.
True
False
Both part-time an full-time employees can be added to the CalSavers program.
True
False
Townships required to facilitate ILSC
Yes, as long as they meet all the eligibility.
No, they are considered government entities and those are not covered under the plan.
Only if they don’t have Union employees.
Yes, government entities are treated as regular employers.
If the EEs have not received their communication after account setup, what can the ER do?
Nothing. EEs would then be auto-enrolled until they opt out later.
ER can go to the “edit employee” option and check the box at the bottom to resend the welcome information.
If it has been 2 weeks after added, can advise the EEs to contact us over the phone. Mail could be delayed.
Remove EEs and add again to trigger the communication to go out again.
ERs not in ASTRO shouldn't be added for which program:
CalSavers
IlSecureChoice
Both ILSC and CalSavers
If an ILSC ERs is associated with a PEO and meets all the eligibility criteria but does not show in ASTRO, information should be sent to Leads alias for State review:
True
False
If a caller claims they have received an incorrect notice, CSR’s should NOT be advising them to email a copy of the notice to the plan specific client services email.
True
False
