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WorksheetsPorter & check in
Total questions: 25
Worksheet time: 13mins
Porter : Good Morning, welcome to EdOTEL Borcess 2. May I assist you ?
Guest : Yes, I want to check in please
Porter : May I know your name please ?
Guest : Yes, My name is Jessie
Porter : Do you have any luggage, miss ?
Guest : Yes, I have the one suit case please
Porter : May I bring your luggage, Ms. Jessie ?
Guest : Yes, please
Porter : Thank you
Guest : You’ re welcome
Porter : The reception is this way, please follow me
Guest : Alright
The reservation is under...
Ms Jessica
Jessie, Ms
Jessie, Mrs
Jessica, Mrs
Porter : Good Morning, welcome to EdOTEL Borcess 2. May I assist you ?
Guest : Yes, I want to check in please
Porter : May I know your name please ?
Guest : Yes, My name is Jessie
Porter : Do you have any luggage, miss ?
Guest : Yes, I have the one suit case please
Porter : May I bring your luggage, Ms. Jessie ?
Guest : Yes, please
Porter : Thank you
Guest : You’ re welcome
Porter : The reception is this way, please follow me
Guest : Alright
How many luggage does the guest bring?
One suitcase and one travelling bag
Only one travelling bag
Only one suitcase
One shopping bag
Porter : Ms Jessie, this is our reception. Please registration here
Guest : Alright, thank you
Porter : You’ re welcome, Ms Jessie. and I will waiting you to the Bell desk
Guest : Okuest : Yes, I am ready
Porter : Alright Ms. Jessie, may I borrow your room key please ?
Guest : Yes, please
Porter : Thank you
Guest : You’ re welcome
Porter : Wait a moment please, I will take your luggage
Guest : Alright
Porter : Thanks for waiting Ms Jassie, the room this way and follow me
Guest : Alright
What does the porter say when asking for room key?
Can i help you with your luggage?
May i borrow your luggage, ms jessie?
May i borrow your room key?
May I get your room key, sir?
Porter : Ms Jessie, this is our reception. Please registration here
Guest : Alright, thank you
Porter : You’ re welcome, Ms Jessie. and I will waiting you to the Bell desk
Guest : Okuest : Yes, I am ready
Porter : Alright Ms. Jessie, may I borrow your room key please ?
Guest : Yes, please
Porter : Thank you
Guest : You’ re welcome
Porter : Wait a moment please, I will take your luggage
Guest : Alright
Porter : Thanks for waiting Ms Jassie, the room this way and follow me
Guest : Alright
To ask for room key, you can also say....
Can i help you with your luggage?
May i borrow your luggage, ms jessie?
May i borrow your room key?
May I get your room key, sir?
Porter : How are you Ms. Jessie ?
Guest : Yes, I am fine. How about you ?
Porter : I am fine thank you. So where are you from ?
Guest : I am from Malaysia
Porter : great, i hope you had a pleasant trip to here..
The dialogue above called...
Small talk
Deep talk
Curiosity talk
Argument
Porter : May I explain about our hotel facilities ?
Guest : Yes, please
Porter : in our hotel, we have two restaurant there are Mentari restaurant and Moonlight restaurant, spa and body treatment, free Wi fi, swimming pool and sport service
Guest : Alright
Porter : Any question miss ?
Guest : No thank you
Porter : Excuse me Ms. Jessie, this is your room. Your room number is 204
Guest : Alright
Porter : Please, wait the moment I will check it first
Guest : Alright, thank you
How many facilities are mentioned above?
There are 2 restaurant and spa
There are 6 facilities
Only 2 restaurants
5 main hotel facilities
Porter : May I explain about our hotel facilities ?
Guest : Yes, please
Porter : in our hotel, we have two restaurant there are Mentari restaurant and Moonlight restaurant, spa and body treatment, free Wi fi, swimming pool and sport service
Guest : Alright
Porter : Any question miss ?
Guest : No thank you
Porter : Excuse me Ms. Jessie, this is your room. Your room number is 204
Guest : Alright
Porter : Please, wait the moment I will check it first
Guest : Alright, thank you
Does the hotel have a pool?
No it doesn't
Yes it have
Yes it does
Sure it has
Porter : May I explain about our hotel facilities ?
Guest : Yes, please
Porter : in our hotel, we have two restaurant there are Mentari restaurant and Moonlight restaurant, spa and body treatment, free Wi fi, swimming pool and sport service
Guest : Alright
Porter : Any question miss ?
Guest : No thank you
Porter : Excuse me Ms. Jessie, this is your room. Your room number is 204
Guest : Alright
Porter : Please, wait the moment I will check it first
Guest : Alright, thank you
How do say the room number?
Two zero four
Two hundreds four
Second zero four
Second zero fourth
The pool will be available at 6.30 am.
How do you say 6.30 am ?
A half past 6 in the morning
A half past six in the afternoon
Six thirty in the afternoon
Six thirteen in the morning
Porter: Ms Jessie your room number is 204 it is on ....... Floor
The 2nd
The 2rd
The 2
The 12nd
Cashier: sir, here is the bill. The total is Rp. 2.350.000
How do you say the total payment above?
Two million and three hundred thousand rupiahs
Two million and three hundred fifty thousand rupiahs
Two point three million rupiahs
Two point three million fifty thousand rupiahs
Porter : Ms. Jessie, the light switch is here, this is hotel phone with IDD phone system. If you would like to have some information, please dial 0 for Reception, 1 for Housekeeping, 2 for restaurant and our hotel open for 24 hours. Over here the air conditioning and this is remote control. Please push minus sign if you want to your room more cold. And please push plus sign if you want to your room is warmer. And this is television with 20 channels and this is remote control please setting the program as you like. And this is a mini bar. If you would like to have some drink, don’t forget please sign the bill.
Guest : Alright
The porter is explaining about...
Hotel facility
Room facility
Bath room aminities
Wardbrob
Porter : Ms. Jessie, the light switch is here, this is hotel phone with IDD phone system. If you would like to have some information, please dial 0 for Reception, 1 for Housekeeping, 2 for restaurant and our hotel open for 24 hours. Over here the air conditioning and this is remote control. Please push minus sign if you want to your room more cold. And please push plus sign if you want to your room is warmer. And this is television with 20 channels and this is remote control please setting the program as you like. And this is a mini bar. If you would like to have some drink, don’t forget please sign the bill.
Guest : Alright
Dial no 2 is calling for...
Housekeeping
Restaurant
Bellboy
Wardbrob
EXPLAIN THE DATA BELOW!
Date: 1st Des 2023
Guest name: O'Nail Bryan, Mr.
type of room: family
number of room: 1
departure date: 3rd des 2023
deposit: $100
remark: mountain view
The best explanation of the data above is...
Mr O'Nail, you reserved one family room for 3 night until the third of Des. You have $100 deposit. And your special request is a room with the view of mountain.
Mr O'Nail, you reserved one family room for 3 night until the third of Des. You have $1000 deposit. And your special request is a room with the view of mountain.
Mr O'Nail, you reserved one family room for 2 night until the third of Des. You have $100 deposit. And your special request is a room with the view of mountain.
Mr O'Nail, you reserved two family room for 2 night until the third of Des. You have $100 deposit. And your special request is a room with the view of mountain.
EXPLAIN THE DATA BELOW!
Date: 1st des 2023
Guest name: Mr Tommy Siahaan
type of room: single
number of room: 2
departure date: 3rd des 2023
deposit: Rp 1Mo
remark: extra bed
The best explanation of the data above is..
Mr. Siahaan, you booked two single room for 2 night until 3rd of Des. And your special request is extra bed.
Mr. Siahaan, you booked two single room for 3 night until 3rd of Des. And your special request is extra bed.
Mr. Siahaan, you booked two single room for 3 night until 3rd of Des. And your special request is extra pillow.
Mr. Siahaan, you booked two single room for 3 night until 3rd of Des. You have 2Mo deposit and your special request is extra pillow.
EXPLAIN THE DATA BELOW!
Date: 1st des 2023
Guest name: Mr Tommy Siahaan
type of room: single
number of room: 2
departure date: 3rd des 2023
deposit: Rp 1Mo
remark: extra bed
How long does Mr Tommy Siahaan stay in the hotel?
2 Nights
3 nights
1 night
2 days 1 night
what form is needed when the guest want to register?
registration form
reservation form
customer complaint form
booking card
what should the receptionist say to ask if the guest has any reservation or not?
do you have any reservation before?
what's the reservation under?
I hope you enjoy your stay with us.
meal coupon and welcome drink coupon
what should the receptionist say to ask the name of the reservation under?
do you have any reservation before?
what's the reservation under?
I hope you enjoy your stay with us.
meal coupon and welcome drink coupon
one of magic words that receptionist can express to the guest is……….
I am sorry for the inconvenient
thank you for your help
you can enjoy our infinity pool.
I hope you enjoy your stay with us.
COMPLETE THE EXPRESSION BELOW!
Bellboy:……………………………….. You can set 3 digit numbers to activate it.
here is dressing table
here is your wardrobe
here is the safe deposit box
here is the telephone
COMPLETE THE EXPRESSION BELOW!
Bellboy; …………………………….. You can store your make up case in here.
here is dressing table
here is your wardrobe
this is your writing table
here is the safe deposit box
COMPLETE THE DIALOGUE BELOW!
Receptionist: …………………………………………………………..
Guest: Hello, I'd like to check in , please.
welcome to Borcess Hotel, how may I assist you, sir?
Do you have any reservation before?
May I borrow ID Card, sir?
you can sign in here.
COMPLETE THE DIALOGUE BELOW!
Receptionist: register, plese.…………………………………………………………..
Guest: alright. Here it is.
Do you have any reservation before?
May I borrow ID Card, sir?
you can sign in here.
Do you have any remark, sir?
COMPLETE THE DIALOGUE BELOW!
Receptionist: …………………………………………………………..
Guest: Can I have a room on the second floor or near the ground floor, please?
Do you have any reservation before?
May I borrow ID Card, sir?
Do you have any remark, sir?
you can sign in here.
