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WorksheetsRCI CASINO - Final Assessment Review 4/25/24
Total questions: 30
Worksheet time: 25mins
We don't need to apply any codes for onboard credit when an MGM Platinum member is eligible for it. The system recognizes the player ID and will automatically assign that code.
True
False
This code is used in Casino bookings. (You can select multiple options)
YHP11
YHP5
CRTO
YKD9
HP5
Grace has a comp offer for an interior stateroom. Calling in to book, she requested an accessible room. Unfortunately, the interior staterooms were completely sold out. What can we offer her instead? Please select the correct steps 1 and 2.
STEP 1
Waitlist her for an accessible stateroom in that category, and let her know that we would cancel the other booking once she is off waitlist.
STEP 1
Find an accessible stateroom with a higher occupancy. If available, book at the comp casino rate and contact Resolutions for occupancy and price protection.
STEP 1
Create the booking at the brand prevailing rate with a non-accessible stateroom in the comp category. Then, contact your Resolutions team for assistance to special fare the booking to casino rate.
STEP 2
If higher occupancy stateroom with accessible is not available go to the next super category up. Contact Resolutions for price protection before applying Casino faring
STEP 2
Tell Grace that she is out of luck and book her at prevailing promo rates
Roy has an existing booking for the March 2025 voyage on the Allure Of The Seas. About 48 hours after he had called in to book, he received a complementary offer. He wanted to know if it's not too late to apply the complimentary casino offer to his booking. Can we do that? Explain how.
We cannot do that. He has to make a new booking. Offer the guest a Casino5 instead. Make a new booking with the offer. Two bookings are better than one!
No way. Once a booking is created without a casino rate, we are unable to apply any casino rates
This happens all the time. Just apply the Casino offer on the booking and then collect balance.
Yes we can add it as long as the sailing qualifies. If it doesn't, then we need to change ship/sail date then proceed to change the agency phone number on the booking to the Casino agency number listed on the offer factsheet.
Can we service AUS bookings?
We cannot do that. Transfer call to CRS, they will help
Yes, verify that the sailing qualifies for the offer, change the currency to US dollars. If there is an overpayment, advise the guest of the amount of the refund in AUS and advise it will go back to the CC on file
Yes, verify that the sailing qualifies for the offer, then cancel the booking. Create a new casino comp booking
If guest has an existing booking under foreign currency other than CAD, email template in CRIS to send the guest’s offer information via email and to have the offer applied in correct currency.
Match the following
Lowest Available Fare (a)
Special Faring code (b)
Code used when applying Freeplay: (c)
When doing Casino Remarks, what must be included? (Select all that apply.)
Air2Sea
Comp category and/ upgrade category
The amounts to be comped whether they are upgrade or downgrade
Offer Code
First name of guest
You can earn points on your SeaPass card by using it in Cash Crane and Coin Pusher.
True
False
Select the offer combination(s) that CAN be applied to the same reservation.
(Select all that apply)
25RCL204 & 25RCL206
25TIER1 & 25TIER3
25SMC408 & 24SMC408
25CRB204 & 25CRA204
TIV & DO offers are used as a dollar amount off with (a)
Blackjack tournament information while onboard cannot be found here (Select all that apply.)
CNN
In the daily “Cruise Compass”
Information posted in the casino
By calling Club Royale pre cruise.
Checking Social Media
With comp bookings, upgrades and downgrades are allowed anytime until 24 hours before cruise.
False
True
Kyle is an MGM member. He can accumulate tier credits by giving his name at the Casino even if he's never played there before. The Casino will give him what we call "welcome points" equal to $100
Yes, he gets bragging points for just being at MGM. MGM treats him well by giving him points.
This statement is false
Two guests combined 2 interiors to get ocean view, Jeckyll and Hyde. One of them changed his mind and does not wish to go. Hyde wants to know his options. what is the correct advice to give Hyde, assuming the booking is before FP?
Remove Jeckyll from the reservation, also his offer and any related special faring. Ask Hyde if he wants to keep upgrade or use his original comp and downgrade. Process accordingly
Remove Jeckyll from the reservation. There's no need for any refund or payment
Remove Jeckyll from the reservation, eliminate his offer, and any related YHP benefits tied to that offer. Done!
Explain to the guest that if we remove one of the guest, the booking will get cancelled. He will lose both offers
Denise who had a JR suite comp and 3 kids, paid an upgrade to be in a Grand Suite. She calls every two days to see if she can save some money. Can you help her? .
Absolutely, as long as she called
(a) , we can refund the difference.
A guest with a Comp booking needs to change ship and sail date. What is not important when she calls in? (Please select all that apply.)
Final Payment date
Are ship/sail date still valid on the offer
Validity of the offer
Crown and Anchor info
Player ID if applicable
You as a Casino agent, you get a call from a dg. You open the booking only to discover it's a TP booking.? What are the items not needed to verify the booking?
Booking Number
First and Last name
Ship and Sail date
Agency phone number
Crown & Anchor tier level
When verifying Partnership bookings you need this
(Select all that apply.)
Player ID
Guest's first and last name
C&A number
Offer code from the Casino Partnership
Citizenship of guests
Guest Jane would like to redeem her DO offer. She is a Club Royale member. We can go ahead and give her Casino rates when booking. What do you think?
Of course, we can give her Casino rates when booking.
I don't agree. DO can only be used with promo rates.
She has to do it online. We can't help her.
YES. We can apply CASINOD. If that is not available, we can't book her.
Sal earned an IRC onboard, and he would like his sister to use it on her next sailing with Royal Caribbean. What's your reaction to the statement? I'm very sorry the IRC is --- --------. (fill in the blanks)
(a)
To be enrolled in Club Royale Player Program, you must be a Crown & Anchor member and have played a minimum of $1
False
TRUE
Mr Rudolph needs an 8000 dollar line of credit. Will he be approved?
YES
NO
Ship/sail date are not essential when redeeming an offer in CRMS
True
False
Don't know
When removing an offer from a casino booking, you can unredeem it in COH by
Calling RRS
Calling RCS
Reinstating the offer
Going into the offer redemption and removing the existing info
Bingo is (a)
(b) benefits do not include complimentary drinks in Casino Royale
Signature members (c) at Csino, and recieve $350 Credit towards (d) in addition to (e)
package for one device
Folio credit can offset the cost of purchased items such as (a) (b) drinks, etc. The redemption ratio is (c) points for (d) in (e) or folio credit.
Poker
Texas Hold'em
Cash Crane
video poker
Key Master
Coin Pusher
BINGO
Monopoly
Chess
Blackjack Tournament
Slot Tournament
Texas Hold'em Poker Tournament
Table Tennis
Craps
Roulette
Which statement is true with regard to the Cashout Voucher - TITO
To cash out a Cashout Voucher, players must visit the Casino Cashier during the casino hours of operations
Can be used to play on any slot machine during the voyage
If guest is redeeming their Cashout voucher on a different ship within 30 days, Freeplay will be issued.
Which option code is needed to be applied for OBC to be added for an MGM Gold member?
MGM8
MGM5
MGM2
MGM6
Which option code would you add to special fare adding upgrade charges to a Casino booking?
YKD9
CRCR
YHP5
YHU2
