WorksheetsStaff Training 11/9/23
Total questions: 10
Worksheet time: 9mins
When should you call a patient for a missed/late appointment?
At the time of the appointment
Within 10 minutes
Within 5 minutes
Whenever you have time
When is a appointment considered a reschedule?
On the day of the appointment and being moved to another day
When the appointment is in the future
Anytime it's being moved
ROF's are allowed to be scheduled next to each other
Ex: An ROF scheduled at 1:45 with Dr. Andy and at 1:45 with Dr. M.
True
False
When a patient appointments are being removed, they need to be (a) .
What charges are added when a patient self releases/ gets pinked?
When a patient calls to have their appointment removed, we remove them:
Ex: They're moving, going out of town, or no longer want to be seen
After the doctor is told
The next day
When they call
Nothing, we keep their appointments on the schedule.
How many regular adjustments go in a slot?
2
3
5
6
What color slot does an ROF go in?
White/Grey
Yellow
Blue
When is a appointment considered an edit?
An appointment is never supposed to be edited
Moving down on the same day
Moving a future appointment
The day of the appointment being moved to another day
What would you like more practice on or what do you think the team could improve on?
(a)
