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REM312 TUTORIAL WEEK 6&7

Total questions: 10

Worksheet time: 50mins

Name
Class
Date
1.

The best definition of Marketing given by Philip Kotler is

a)

Marketing is a societal process by which individuals & groups obtain what they need & want through creating offering & freely exchanging products & services of value with others.

b)

Marketing is the process by which companies create value for customers & build strong customer relationships in order to capture value from customers in return.

c)

Marketing is the activity, set of institutions & processes for creating, communicating, delivering & exchanging offerings that have value for customers, clients, partners & society at large.

d)

None of the above

2.

Marketing is a process which aims at

a)

selling product

b)

profitability

c)

satisfy customer needs

d)

products and services

3.

The _______ consists of the actors and forces outside marketing that affect marketing management’s ability to develop and maintain successful relationships with its target customers.

a)

Marketing system

b)

Marketing environment

c)

Marketing network

4.

Which of the following is a force that does NOT affect the Microenvironment?

a)

Economic stability

b)

The intermediaries

c)

Customers

5.

Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of_____

a)

The Microenvironment

b)

The Macroenvironment

6.

The changing age structure population is refer to

a)

Natural Environment

b)

Demographic Environment

c)

Political Environment

7.

Internal environment includes Top management, human resource, finance, R&D, purchasing, production performance, accounting are refer to _______

a)

The Company

b)

The Competitors

8.

Maisara works for a firm that assists companies in promoting, distributing, and selling their products to end consumers. The firm Maisara works for is a __________.

a)

The Intermediaries

b)

The competitors

c)

The publics

9.

Consumer's desire and willingness to pay a price for a specific good or service

a)

Strategy

b)

Demand

c)

Values

10.

MARKET: where the products and services are being offered and open towards buyer. Which of the following is NOT the example of market place?

a)

Mudah.my

b)

Google Form

c)

Lazada/Shopee

d)

TikTok Shop