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Total questions: 12
Worksheet time: 16mins
Which region of the United States is home to the states of Vermont, Massachusetts, and Maine, has a climate that spans all four seasons - spring, summer, autumn, and winter, and is known for harsh winters where snowstorms and blizzards are frequent?
Select the appropriate option from the list below:
The South
The Northeast
The West
The Midwest
Hi, Marie here. I'm new to the cruising business and I have some clients that are really interested in visiting St. Thomas, but I'm not sure which itineraries to recommend.
Which region would you recommend that Marie discuss with her clients?
Asia
Western Europe
Caribbean
Australia
Hey, this is Martha from Peppers Travel. I have some clients who were thinking about going to Alaska, but they don't love the idea of it being so cold. Do you have a class of ship you can recommend where they can sort of still be inside, but enjoy the beautiful sunlight and amazing views of Alaska?
Select the appropriate option from the list below:
Edge Class
Radiance Class
Oasis Class
Vision Class
After pulling up the consumer website you receive an error message that prevents you from moving beyond the main page. Where do you go to report the information?
Select the appropriate option from the list below:
KD - Most Popular Topics - Royal App/Website Issues
KD - Tools - Mac/SRM System
KD - Spotlight - Update Website
KD - Most Popular Topics - Request KD Update
Hi, I'm hoping you can help me. I booked a cruise for my family the other day on the website and now I'm trying to show them exactly where our room is located and what's nearby. Is there a place where I can do that on the website?
Select the appropriate option from the list below:
Find a cruise - Deck Plans
Manage My Cruise - Cruise Planner
Destinations - Cruise Ports
Cruise Ships - Deck Plans
Which region of the United States is home to the states of Ohio, Missouri and Kansas, and is known for its sprawling plains, and extreme climate changes where tornadoes are common?
Select the appropriate option from the list below:
The West
The Northeast
The Midwest
The South
___________ is used as the guest's stateroom key, identification for boarding and departing the ship and for onboard purchases.
SeaPass
Edoc
Express Pass
Setsail Pass
Hi, I'm a newcomer to cruising and I had a few questions. First, am I able to get on the boat early? My flight comes in at like 9am so I wanted to get on and I can get in my room when I get there. Secondly, is all the food free onboard, or just some? I also saw you have a place for kids. What's the name of it and do I have to pay extra?
Choose the best response using brand preferred verbiage.
Guests are able to choose their arrival times during check-in. For the best check-in and boarding experience, guests should arrive during their pre-selected check-in time. Once onboard, signage will indicate if staterooms are available for use. We have both complimentary and specialty dining options onboard. Adventure Ocean is our children's program, and it is complimentary.
People are able to board only when we've cleared the boat. We have both free and expensive food options onboard. Our children's program is known as Adventure Ocean, and it is completely free.
Guests are able to get on the boat after the guests from the previous sailing get off. Also, some food is free while select food options are at an additional fee. Our state of the art kid's program, Amplified Adventure Ocean is free.
Hi this is Tracy. I'm sailing on my first cruise ever on the Wonder of the Seas in a few weeks and I had some questions. I have a beverage package and I was wondering how they would know my age and which package I have? Will I be given an account number or something? Is it listed on my profile or do I need to carry my driver's license everywhere onboard? And lastly, I heard you have a cashless system onboard; what does that mean?
Select the appropriate response from the list below:
Upon boarding, each individual guest will receive a SeaPass card which serves as your identification card, room key and charge card for all onboard expenses. You will need to visit the Dining Room and/or Guest Relations on day 1 to verify any purchased packages including beverage packages. Guests have the option to use their SeaPass card or cash for onboard expenses, with the default option being the SeaPass.
Onboard each individual guest will receive one SeaPass card which serves as your identification card, room key and charge card for all onboard expenses. The card also lists purchased packages including beverage packages. As you will use this card for all onboard expenses, there will be no need for cash for any purchases onboard.
Guests will receive a SeaPass card which serves as your identification card, room key and charge card for all onboard expenses during check-in at the pier. If you prefer to set up a cash account at check-in, you will be allowed use cash for onboard expenses, but you will have a daily limit. You will also need to visit the Dining Room and/or Guest Relations on day 1 to verify any purchased packages including beverage packages.
Hi, my travel agent Mindy told me I could find information on your website about why a cruise would be a great option for my family. I'm on the consumer website, but I'm not sure where I would go?
Where would you direct the guest to on the consumer site?
Destinations --> Cruising Guides
Find a Cruise--> Cruising Guides
Manage my Cruise --> Cruising Guides
Ships --> Cruising Guides
Hi there, this is Max. I sailed on a Princess cruise many years ago and part of the first day was doing a muster drill on the deck in the sun. I'm not as young as I used to be, and I was hoping I could skip it, or have an alternative. I heard that Royal has an improved process?
Which of the following options are correct regarding the Muster 2.0 process? [select all that apply]
Guests do not need to wear a life vest during the muster drill.
Guests can now complete the first part of the safety briefing either on their phone using our Mobile App or on the interactive stateroom television.
Guests must visit their assigned muster station and check in, immediately upon boarding the ship.
After completing the first part of the muster station, guests will visit their assigned muster station and check in, prior to sailing, at their own leisure.
In the Mobile App or on the interactive stateroom television, guests will hear the safety alarm (7 short blows of the horn followed by one long) watch a short safety video, and listen to some announcements from the Captain of the vessel, as well as other crew members (such as the Cruise Director and the International Ambassador)
What are the five oceans that cover the surface of our globe?
Choose the correct options. [select all that apply]
Atlantic Ocean
Transatlantic Ocean
Indian Ocean
Pacific Ocean
Arctic Ocean
