Font size
WorksheetsMIDTERM
Total questions: 27
Worksheet time: 4hrs 21mins
Hello, my name is Zoe from Training travel. I have a guest that booked air with you and the guest would like to know if the transfers are included with the air.
Select the appropriate response from the list below:
Transfers have to be booked separately.
Transfers are only included if they were purchased during the booking of the air.
Complimentary round-trip transfers are always included when they booked air.
A few years before I used a Bus program that pick me up in Upstate florida and I wanted to use it again in the cruise that I have for next week.
Select the appropriate action from the list below:
Kindly inform the guest that the Bus Program has been discontinued and advise her of the options that are available to her.
Explain to the guest that our Bus Program does not operate in upstate Florida.
Tell the guest, "I would be happy to book that for you. What city will you need to be picked up from?" and proceed to book the Bus Transfer.
Advise the guest that she will need to call back and reserve the Bus transfer 1 month prior to sailing.
Hi there, Jocy from Training Travel. I have some clients interested in the itinerary of the Allure of the seas departing on December 9. Using the image, how would you view the itinerary for that sail date?
Click the View Open/Closed button
Click Functions and select Cruise Itinerary
Click the Profile/Expand Profile button
Right click and select Cruise Itinerary
Hi there, Wayne from Training travel. I would like to add the Refundable OBC Promotion to a booking that I have. Using the image, select the promotions that can be applied to this reservation. [select all that apply]
Savings
OBC
Brochure
BOGO60
STANDARD
Hi, this is Lidia from Training travel. I have some clients that are in a Grand Suite in a booking that they created on November 5, 2024. Can you tell me how much the gratuities are please?
$20.50 per person per day
$18.50 per person per day
$21.00 per person per day
$18.00 per person per day
Hi there, Juan from Training travel. Calling you to see if you can tell me the final payment date for this reservation?
The booking number is: 177633
11/25/24
04/01/25
01/04/25
Agent: Thank you for your patience, the price for that Oceanview Balcony is going to be $1742.16
Travel agent: Wow! That rate is great!
Which of the following choices would be the most effective to close the sale?
Call us back after you have spoken to your clients.
What is the last name and first name from the guests to put the reservation on hold?
Remember you can make the reservation on cruisingpower.com
Hello, my name is Rudy from Training travel. I have a couple of guests that are booked in a Interior. They are asking me what the total cost of their gratuities is going to be. Since the guest booked their cruise on April 04, 2024, what is the total amount for the gratuities in a double occupancy stateroom?
Booking# 177633
$278.00 Total
$220.16 Total
$144.00 Total
$288.00 Total
How would you notify the Knowledge Desk team to update articles on KD?
Send an email to the Training team.
From the KD home page to the right under Spotlight, click on Supervisor Toolbox
Under Most Popular Topics, click Royal Website Issues.
In the upper right corner of the page select Request KD update.
Hi this is Paulo from Training travel. I have the booking# 177633, and I would like to know how much will be the total price for the travel protection?
$288.00
$278.00
$220.16
Hi this is Karen from Training travel. I need to add a request for pier assistance to Tinker Bell.
Based on the image, as the passenger already has a Special Meal request, select the appropriate option to add the additional request:
Add the request to guest 1
Remark the service history with the additional request
Right click on guest 2 and select special services
Hi, this is Patsy. I just got off a lovely cruise on the Wonder of the Seas and I believe that the points from that cruise put me in a higher loyalty level. I can't remember what level I was before. Can you look?
Patsy is a member of the Crown & Anchor Society. Her tier level is M in the reservation system. She is a/____________ member
Emerald
Gold
Pre-Gold
Platinum
Hi, my name is John from Training Travel. I have some clients that are a bit concerned about their upcoming sailing. They are US citizens and they are taking a sailing that ends in Australia. They already have shore excursions booked, but saw online they may need a visa. I don’t know exactly what the process is for that. Can you help me?
You don't need to worry about a visa as your RCI tour covers you. If you want to tour on your own before or after, you will need a visa.
There is no need to worry, for a nominal fee of $50 we will assist with the purchase of a visa.
You will have to contact the CIBT office to purchase a tourist visa, provide the company code and they will take care of it.
You will be required to secure an Electronic Travel Authority (eTA) visa or non-electronic visa before leaving home. This will be presented at check-in.
Hi! Peppa here from Training travel. I have guests that are looking to book a cruise for August 24, 2025, do you offer Kosher Package on that sail date?
Yes
No
Hello there, my name is Sansa from Training Travel. I want to book arrival transfers for my guests. They will be arriving at Newark airport. Can you please tell me the recommended flight times so they can book the right flights?
Using the image below, where do you need to click to find this information?
Right click on the transfer and select Display Detail
Double-click on "W" , next to the transfer
Click on the transfer and press enter
Click Functions and select Display Detail
Hello, my name is Claire from We Love to Sail Tours. I'm doing some shopping for my clients. They are only interested in pricing rooms that offer the Royal Genie Experience.
Choose the options that meet her needs: [select all that apply]
Allure of the Seas - Royal Loft Suite
Anthem of the Seas - Owner's Loft Suite
Serenade of the Seas - Grand Loft
Harmony of the Seas - 1 bedroom AquaTheatre Suite
Hi, this is Teresa from Magical Travels. I need to make a deposit on reservation: 177633. Could you tell me what the total deposit amount is?
Advise Teresa the total amount due is________
Select the correct option:
$900.00
$500.00
$250.00
$400.00
Hi there, my name is Shannon from Traveling The World. I have a couple of guests sailing on the Oasis of the Seas. They are Diamond members and they are booked in a Grand Suite. I would like to know what Crown & Anchor amenities they will receive.
Choose the amenities that the guest will receive. [select all that apply]
Complimentary daily drinks up to $14
Royal Caribbean bathrobes for use onboard
1 device VOOM Surf + Stream complimentary for 1 day
Silver SeaPass cards for personalized service
Crown Lounge access with nightly happy hour
Hi, my name is Happy from Costco Travel. I want to book some flights for my clients but I'm not sure if I should book through Air2Sea. What is the benefit of doing it with you versus doing it directly with the airline?
Choose the applicable options from the list below. [select all that apply]
Guest are booked in first class
We offer assured arrival
We guarantee the lowest airfare
You will receive $50 per person air credit
Hi, I'm sailing in a few months and I wanted to check on something. I'm an army vet and I have a service dog. What do I need to do to bring him with me?
Guests needing to sail with a service animal (dog) must notify us at least_____prior to sailing.
Select the correct response:
30 days
60 Days
90 Days
Hi this is Marcus with Costco Travel. I have some clients who are interested in booking a hotel through you but they wanted more information on what kind of hotels and pricing are available.
Choose the options available to guests booking through the Royal Caribbean Hotels website. [select all that apply]
Automatic hotel points applied for all hotels
Pre and post cruise hotels
4-star and above hotels
Refundable and non-refundable hotel options
3-star and above hotels
I have a hotel booked through you and I wanted to find out the info regarding cancellation. I may have to change my plans and I want to be prepared. Is there any circumstance when you'll waive cancellation fees?
_______________Royal Caribbean will cover a guest's hotel cancellation fee
Select the correct option:
If the guest cancels/modifies the associated cruise prior to the final payment
If Royal Caribbean cancels/modifies the associated cruise, whether or not within the final payment under no circumstances
If Royal Caribbean cancels/modifies the associated cruise, prior to final payment
Hello, my name is Ava from Expedia. My clients are interested in an Owner's Suite on the Independence of the Seas. They know that suites usually offer an enhanced experience. What are some of the amenities included for suites on this ship?
Choose the applicable amenities available for Owner's Suites on this ship. [select all that apply]
Priority Dining Reservations, Spa Bookings and ShoreEx Ticketing
Complimentary One device VOOM Surf + Stream package for guest 1 & 2.
Complimentary pressing on first formal nights
Complimentary Specialty Restaurants - including Chef’s Table and à la carte dining (not including beverages)
Reserved section in Theater where applicable (Main, Studio B)
Hi there, this is Rebecca from We Love to Sail. I would like to update my client's contact number.
Using the image below, which tab would you access to modify this information?
Special Services
Documents Maintenance
Booking Contact
Guest Contact
Ok, that sounds good, I'd like to make the payment for the deposit on this booking now.
Select the appropriate steps you would take to process the payment from the list below:
Enter full credit card details in the appropriate fields in the credit card payment screen in the reservation system.
Direct Luis to make the payment through cruisingpower.com and notate the booking system.
Type the CC details on your notepad, after reconfirming with the TP paste the information in the reservation system.
Hi, my name is Janice. I just made a reservation on your website, and I paid the deposit. I don’t think it included the cost of the Travel Protection, even though I picked it. I need to make sure that the Travel Protection is effective right away just in case I need to cancel before I make the final payment. Can you help me?
This is not possible until after final payment has been made and a certificate has been mailed.
Take payment for deposit and RCTP and contact AON to have RCTP "forced to paid".
Take payment specifically for RCTP and deposit. Contact RRS to have RCTP "forced to paid".
Take payment for deposit and contact RRS to contact AON to have RCTP "forced to paid".
Hi there. Keith from Magical Travels. Calling you to see if you can send me an invoice to my email. I must say, every time an agent confirms the email that you have on file, l need to provide the right one, and this is pretty frustrating.
How can you help Keith to avoid calling again to confirm the email address to receive the booking invoice?
I apologize Keith, let me override the email so your email stays on file.
I apologize for the frustration Keith, unfortunately we must request this every time. Would you like an agent or guest copy?
I apologize Keith, if you contact your headquarter office they can get that updated.
