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WorksheetsRGM Knowledge
Total questions: 22
Worksheet time: 11mins
What does CHAMPS stands for?
Cleaning, Hospital, Accurately, Maintenance, Product Qualify, Speedy
Can Do Attitude, Hospitality, Accuracy, Maintenance, Product, Speed
Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, Speed
National CHAMPS Challenge
What does ROCC & GES stand for?
Restaurant Operation Compliance Check & Guest Experience Cycle
Restaurant Operation Compliance Chart & Guest Experience Survey
Restaurant Operation Corporation Check & Guest Experience Survey
Restaurant Operation Compliance Check & Guest Experience Survey
How many steps are there in Guest Experience Cycle (GEC)?
4 Steps
8 Steps
5 Steps
7 Steps
Select all of the correct 4 Steps Training below:
Follow-up & Certification
Guided Practice
Show & Tell
Prepare
Repeat
How many seconds is a KFCDelivery docket transmit time to be considered a valid docket?
7 minutes
60 seconds
90 seconds
30 seconds
The 7th step in GEC is referring to?
Payment & Change
Thanking the guest
Delivering the order
Smile with honesty
Greeting at counter
Our service recovery PLEASE is a short form of?
Politely Listen, Express Apology, & Satisfy with Energy
Politely Listen, Extra Apology, & Satisfy with Extra
Politely Listen, Express Apology, & Satisfy with Extra
Politely Listen, Extra Apology, & Satisfy with Energy
Calculate the In-Store time (IS) & At Door time (AD) for the below KFCD docket:
a) Received order: 12.40 pm
b) Order Assigned to Rider: 12.48 pm
c) Rider Back/completed: 1.16 pm
IS: 4 minutes
AD: 22 minutes
IS: 8 minutes
AD: 28 minutes
IS: 8 minutes
AD: 14 minutes
IS: 8 minutes
AD: 22 minutes
Fill in our KFC Delivery SOS KPI?
In Store:__
At Door:__
(a)
What is the Speed of Service time for Fusion Hybrid restaurant?
70 seconds
60 seconds
1 minute 45 seconds
5 minutes
How many hours given to cure ROCC food safety L3 deviation?
14 Hours
24 Hours
48 Hours
72 Hours
How many days should RGM complete the action plan for ROCC L1 & Brand Standard deviations?
14 Days
24 Days
30 Days
45 Days
What should an MOD do if the temperature of Coleslaw received exceed 5 Celsius?
Wait for it to achieved 1-4 Celsius. Put more ice.
Ask driver to send other's order first. Come back later when temperature is good.
Reject whole shipment and update Area Coach.
Reject coleslaw and open return advice.
Select the accurate description of our People promise?
Have Fun
Be your best self
Can do attitude
Make a difference
What is our Company Vision in FLYWHEEL?
To be the number ONE fast food chain in Malaysia.
To be WORLD leading food technology company.
To be ASEAN leading food technology company.
To create CRAVEABLE moments everyday.
EBITDA stands for?
(a)
Selain daripada GP, Select all Management Controllable Profit (MCP) parts in P&L.
Electricity
Depreciation & Amortization
S&D Labor Cost
Rental
Repair Maintenance
How many times (minimum) should we complete Figure of 8 walkthrough in a shift?
1
2
3
4
TPLH is referring to?
Transaction Per Labor Hour
Target Productivity Labor Hour
Target Per Labor Hour
Transaction Productivity Labor Hour
What is the correct TPLH calculation?
Sales divide by Transaction
Transaction divide by Active Hours
Sales divide by Total Hours
Total Hours divide by Active Hours
Where should we refer when reporting Actual Labor hours (daily, weekly, monthly)?
One Drive LMS (Labor Matrix Summary)
Rymnet (Summary Wages)
Time Table Hours
Weekly Labor Report
Write down any skill / knowledge / expertise you want to master within next 6 months.
(a)
