WorksheetsProfessional Image Part 4
Total questions: 13
Worksheet time: 17mins
In a conversation with a customer, it would be best to talk about:
customer's beauty needs and how your product or service can meet those needs
Repeating back to the client in your own words what you think he/she is telling you is called:
Reflective listening
In handling a client who is dissatisfied with a service, the ultimate goal is to:
Make the client happy
Get him or her out of the salon as quickly as possible
If you need to speak with your manager about an issue or problem, it is recommended that you do what beforehand?
Think of possible solutions
Think of possible excuses
The verbal communication also known as the needs assessment is the:
Client consultation
To resist being pulled into drama in the workplace, always remain:
by yourself
objective
When communicating with coworkers, what two things should you try to be at the same time?
honest and sensitive
assertive and aggressive
adverse and controversial
oblivious and withdrawn
The document also known as the client questionnaire, consultation card, or health history form is the client:
entrance form
intake form
record card
welcome form
How long should you allow to do the client intake/client consultation?
The type of communication that can be more important than verbal is:
(a)
What is the single most important communication tool that should be done before every service?
What is one conversational topic that should be avoided in the salon?
What is one good conversation topic for the salon?
