WorksheetsACOD Communication and Diversity Quiz
Total questions: 10
Worksheet time: 5mins
Anti-discrimination laws apply
To workplaces who adopt anti-discrimination policies
To most workplaces, depending on their location
To all workplaces
To only workplaces where people of non-Englishspeaking backgrounds are employed
An increased appreciation of workplace diversity can lead to
Increased levels of employee absenteeism
Decreased levels of employee productivity
Decreased levels of employee job satisfaction
Increased levels of employee productivity
When a language barrier impedes communication, it is not helpful to
speak slowly and clearly
use short and simple sentences
allow time for questions and clarification
repeat the same statement over and over again
"Cultural competence" refers to
Only managers and employers working and interacting with anyone from a different cultural background
Only employers
Only Anglo-Australians working and interacting with anyone from a cultural background
All people working and interacting with anyone from a different cultural background
The term "cultural safety" applies when people feel
Threatened by the culture of another person
Their cultural background is not appreciated or respected
Their cultural background is appreciated and respected
Threatened by their own culture
Active Listening is?
hearing what is being said while being active
hearing and understanding what is being said
hearing all active conversations
hearing, but not understanding what is being said
The three main types of questions are
outstanding, closed and standard questions
open, closed and half opened
open, closed and reflective questions
open, closed and yes/no questions
Verbal communication can
enhance the ability to confirm understanding
be slow to receive a response
be enhanced with background noice
ensure mis-interpretation is created
Optical dispensers can use a number of non-verbal communication to portray information to customers. These include
Body posture, touch and verbal
Body movement, written notes and eye contact
Body posture, gestures and eye contact
Gestures, space and silence
Which of the following is an inappropriate method of reporting unethical behaviour?
the workplace rumour mill
writing a letter
writing a note in the communication book
speaking with someone face to face
