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Worksheets

On phone

Total questions: 29

Worksheet time: 15mins

Name
Class
Date
1.

a)

delivery

b)

communication

2.

a)

smoke signals

b)

old fashioned

3.

a)

buy something online

b)

translate a sentence

4.
a)

text a message

b)

send letters

5.

a)

find my way

b)

order a product

6.
a)

Social networks

b)

messanger birds

7.

Call

a)

repeat

b)

phone

8.

dial a ..........

a)

number

b)

line

9.

repeat

a)

keep in touch

b)

say again

10.

I can’t hear you well. It’s a bad .........

a)

message

b)

line

11.

May I ............. to Mr. Miller, please?

a)

speak

b)

hang up

12.

Can you ......... a minute, please?

a)

hold on

b)

make

13.

Can you .........? him to call me as soon as possible

a)

busy

b)

tell

14.

Would you like to ....... a message ?

a)

leave

b)

see

15.

Could you ....... me through Mr. Smith?

a)

go

b)

put

16.

hold on / hang on

a)

wait

b)

communicate

17.

keep in touch

a)

hang up

b)

connect

18.

I'm affraid she is not in now. She is ... lunch.

a)

watching

b)

having

c)

telling

d)

flying

19.

A: Can I leave a message?

B: Yes, of ...

a)

hide

b)

course

c)

sure

d)

goodbye

20.

Can I ... a message?

a)

take

b)

she

c)

hello

d)

ask

21.

Receptionist:.....


Caller : I would like to speak to the sales manager

please.

a)

Hello, Who’s calling?

b)

Hello, my name is Eva.

c)

Hello, can I help you?

d)

Hello, may I talk to sales manager please.

22.

Caller: ....... May I speak to Mr. Judy?


Receptionist: I’m sorry Mr. Judy has just left his office ten minutes ago.

a)

Hi everyone

b)

Hello, My name is Pizky

c)

Hello, Judy’s company

d)

Hello, Who’s speaking

23.

can I have (a)   for the shirt?

24.

A: I’m _______ she is in a meeting. Could you call back later?

B: All right, then.

a)

Regret

b)

Forget

c)

Afraid

d)

Tired

25.

A: I’d like to speak to Mr. Khan, please.

B: Hold on. I will get him.

The underlined word has the same meaning with….

a)

Wait

b)

Touch

c)

Hint

d)

Bring

26.

A: I’d like to speak to Mr. Charlie.

B: ________?

A: Mr. Thomas Hanks.

a)

Where are you from

b)

Who’s calling please

c)

Will you hold

d)

What should I do

27.

A: Could you take a message?

B: ________.

a)

Yes, it’s C-A-T-H-Y.

b)

Yes, of course. I will get a pen.

c)

I’ll call back later.

d)

That’s OK. I’ll hold.

28.

A: ________?

B: It’s W-I-L-L-I-A-M.

a)

Could you tell me, please

b)

Could you help me, please

c)

Could you call back later, please

d)

Could you spell your name, please

29.

A: Air Buzz Company. _________?

B: I would like to talk to Mr. Anton, please.

A: One moment, please. I will put you through to Mr. Anton.

a)

Can you help me

b)

How may I help you

c)

What would you like to order

d)

How do you do