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WorksheetsSFRP December 2023 Knowledge Check
Total questions: 10
Worksheet time: 3hrs 30mins
CA Savers can change their delivery preferences through the app.
True
False
If a Saver calls in to request a distribution:
Rep must check for all possible holds.
Rep must check for all possible holds and inform the Saver if any is applicable.
Rep must offer reference number.
Rep must provide trade date once the transaction request has been submitted.
These are the expected impactful dates for December:
12/11; 12/29; 12/30
12/2; 12/20; 12/27; 12/28
12/15; 12/19
12/4; 12/11; 12/22; 12/26; 12/27; 12/28; 12/29
The fee structure for ILSC will change effective 1/1/2024.
True
False
If a Saver calls in about the new fee structure, which would be the applicable category for case notes:
Correspondence> Other
Fee>What are the EE Fees
EE Account information>Profile Inquiry
EE Account information> Other
CSRs should be reminding the callers to remain on the line if they have opted to take our survey.
True
False
RTs should not be submitted for:
Delete unused payroll lists
General Research/
Miscellaneous Request
Asking for API to be deleted for the employer to be reset.
After the new fees are in place for ILSC in 2024, both the Paper Delivery Fee and the Paper Check Fee could be avoided by changing delivery preferences to e-delivery and requesting ACH instead of check for distributions, just like in the CalSavers plan:
True
False
The following will be the new administrative fees for ILSC:
Fixed Account Fee $4 per quarter
Fixed Account Fee $4.50 per quarter
Total Annualized Asset-Based Fee 0.32% to 0.45% of assets depending on investment choice(s)
Total Annualized Asset-Based Fee 0.24% to 0.32% of assets depending on investment choice(s)
Starting 1/1/2024 there will be an Electronic Delivery Fee for ILSC accounts:
True
False
