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WorksheetsTelephone Etiquette Ch. 22
Total questions: 16
Worksheet time: 21mins
A/an ____ is a commercial service that answers telephone calls for its clients.
answering service
The vocabulary of a particular profession as opposed to common, everyday terms is (a) .
To pronounce distinctly, concisely, and carefully means to ______.
articulate
Being acutely sensitive to what is proper and appropriate when interacting with others is
tactfulness
courteous
The belief in one’s own abilities is
(a)
To show consideration or appreciation for another person is
(a)
The ability to understand another’s perspective, experiences, or motivations is
(a)
(a) means to determine the priority of a patient to be treated.
The process of sending a patient to a specialist is called a (a)
What feature would you use to connect three people on the call, with each using a different phone?
Name an element of a phone message
Name a medical emergency...... a symptom that would demand attention STAT....
How do you demonstrate active listening over the phone?
Which of the following calls is considered urgent, but not an emergency?
Chest pain
Animal bite
Migraine headache
Arm weakness
What information do you need when obtaining information for a prescription refill from the patient?
Which telephone feature shows the caller’s number on the phone display unit?
