Font size
WorksheetsSkip Trace Evaluation
Total questions: 20
Worksheet time: 17mins
What are all the tools recommended to work in Skip Tracing?
Autocheck and Acurrint
idiCore, TLOxp, Acurrint
DRN, RDN, Collections App, Repo App
All of them
Website where you Add a Repo order
Collections App
Repo App
RDN
Autocheck
An account has the 'REPOSSESSED' condition, you:
Work on it normally
Work on it but just check Sightnings
Skip it
Remove the condition and work it
An account has 'IMPOUND' condition in bright red, you:
Complain about it and send an email to impound department
Add another condition to it
Skip it
Check if there is a newer sightning of the vechicle
What is a collateral?
The borrower
The vehicle
The account
The VIN
What is a Repo Agent?
The RDN menu
The Repossession condition
The Towing company/Tow truck driver
The Skip Trace representative from Delta
What does 'REPO OPEN ASSINGMENT' condition mean?
That the car has a repo order and you cannot work it anymore.
That the car has a repo order and you could assign it too
The car has no doors nor lock and is open
The vehicle is in a wide open location
What types of orders do we assign?
Voluntary and involuntary
Voluntary, involuntary and impound
Only involuntary
None of them
These are examples of agents we CAN work with
American Recovery Service, MV forwarding and all Local agents
All Skip Services, Primeritus
Skipbusters, Loss Prevention Services, A1 Nationwide
Only local Agents
What are the conditions you MUST add to an account after making a repo order:
CRS-SKL and CRS-CSG
SKIP-SKIPO and CRS-REX
CRS-NWR and CRS-SKL
CRS-SKD and SKIP-SKIPO
What is AutoCheck used for?
Check Adresses' accesibility in a location
Review vehicle's records
Locate vehicles without GPS
Identify customer's location
Whenever you email a Westlake department you should always
Add customer's address in the body of the document
Upload account's contract as file
Wish a good day to the addressee
Add a supervisor on Cc
How can you search for a Customer's address in identity intelligence platforms (Like idicore)? Choose two
Using SSN
Using the Name and DOB
Using the Cosigner info
Asking Your supervisor
What are Nebo and Oracle mostly used for?
Add/remove conditions
Identity theft
Check borrower's info
Confirm user address
You have an account with two possible addresses FAR from each other, you:
Choose an agent in the middle of the two addresses
Choose an agent based on previous positive experiences
Choose one agent for each address
Decide for one address and only go with that one
Congrats! you got a repo! Now you should:
Update your personal record (e.g. Excel)
Call the agent to thank them
Call the customer to make it know he better pay next time
Ignore it because this nothing but one step towards true success
When do you use the CSG condition?
When there is a Severe Grudge between Westlake and the customer
To remove DNC (Do Not Call) in an account and add Skip Group
To Remove a Skip Group (1-25)
When there is a Special Grade situation in the account (e.g. Customer died)
There are no local agents to close to run an address in your account, you:
Give up on it
Use a Forwarder
Skip the account and add the conditions
Send the closest local agent, let Repo Admin approve those mileage fees
Within reasonable, What kind of Fees we can approve? (Choose two)
Storage fees
Dolly fees
Key fees
Flatbed fees
'CHARGE OFF' is a mandatory condition:
to work an account from the start
to set up a repo order
to value a vehicle
to condition an account
