Font size
WorksheetsCommunication and Conflict Resolution Quiz
Total questions: 11
Worksheet time: 10mins
What is the first tip for effective communication and conflict resolution?
Be passive
Be aggressive
Be specific
Be vague
According to the tips listed in the hand-out we read and discussed, what should you keep your complaints focused on?
The unknown
The present
The future
The past
What approach does the text suggest for delivering complaints?
Judging
Arguing
Reporting
Ignoring
What kind of absolutes should you avoid using in your complaints?
Frequently and infrequently
Often and seldom
Sometimes and rarely
Always and never
What are you entitled to do according to the text?
Explain why something matters to you
Demand others to live for your needs
Ask others to do things your way or you will "drop the mike"
Force others to agree with you by giving an ultimatum
What does the text suggest using whenever possible to make complaints?
Frustration
Sadness
Anger
Kindness
What does the text recommend using to de-criminalize the offense being complained about? (In other words, if you are upset with someone's behavior/policy/expectations, what is a constructive way to address this?)
Punishment
Criticism
Compassion
Judgment
What kind of requests should you make instead of demands?
Polite requests
All or nothing requests
"If you don't...I will..."
Unreasonable requests
According to the text, what should you avoid assuming when making a complaint?
Everyone's way is right
Your way is the only right way
Your way is the wrong way
There is no right way
Which of these strategies is NOT a constructive way to prevail in bringing about change?
Appealing to one's emotions
Appealing to one's sense of logic
Appealing to one's fears
Appealing to one's sense of ethics
Given this scenario, explain (in 3 or more sentences) what a healthy way to complain would be:
Your boss has asked you to stay late as a favor (without pay) for the third time in a week. You feel like you are being taken advantage of but do not want to get on his bad side.
(a)
