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Worksheets

Tech Sessions

Total questions: 7

Worksheet time: 4mins

Name
Class
Date
1.

What are the correct ways to RESTART your VDI? Select ALL that applies.

a)

Start Menu

b)

Citrix Storefront

c)

Lock screen

d)

pushing the power button on my device

2.

How often do I need to RESTART my VDI to run optimally?

a)

once a month

b)

twice a week

c)

once a week

d)

twice a month

3.

I was having system issues in my Chrome or MS edge. Select the troubleshooting that you can perform?

a)

Restart my VDI

b)

Perform Clear cache and browsing history

c)

Update Chrome/MS edge

d)

stay silent. that's an extra time for me to rest

e)

all of the choices

4.

You did leave your device unattended at a cafe and when you return it was missing. What is the first thing that I need to do?

a)

Scream loudly and ask who stole it

b)

ask for CCTV

c)

blame the cafe owner

d)

Report the incident immediately to my manager

5.

How to properly loop my headset?

a)

b)

c)

6.

If I'm working fulltime onsite. It is recommended to check my work from home assets...

a)

once a month

b)

never

c)

once a week

d)

twice a month

7.

If I have system issues, I can contact service desk in MS teams via...

a)

Tech prime

b)

Tech Mahindra

c)

Tech Connect

d)

Tech Support