WorksheetsCumulative
Total questions: 24
Worksheet time: 4hrs 55mins
To re-issue the Edocs prior to the sail date the code that you use on Legasuite will be?
LMCC
LMCA
When can you add the travel protection to a reservation?
Royal Caribbean Travel Protection (RCTP) can be added to a reservation at any time from deposit up to and including the final payment date.
Royal Caribbean Travel Protection (RCTP) cannot be added to a reservation after deposit. The clients will need to contact AON directly.
Royal Caribbean Travel Protection (RCTP) can only be added to a reservation after deposit and up to 7 days before final payment date.
Are we allowed to put a hold on a Ultra Spacious stateroom with only one name?
In order to hold an Ultra Spacious stateroom, full names are required for all the guests. We do not allow TBA's to hold these rooms.
I can create the reservation with the name you have and I will add dummy names until you call back.
I can create the reservation with the missing names as TBA. Once you have all the names, call us back to update the booking.
In a 7-night holiday sailing which will be the penalty of the guests if they cancel being exactly 77 days before the sailing starts?
At 77 days to sailing, your clients will actually get everything, except their deposit back, as it is non-refundable.
At 77 days to sailing, your clients would be in 25% penalty. Since we are past final payment, the greater of the deposit or the penalty amount will be held.
On holiday sailings, at 77 days prior to sailing, your clients would be in 25% penalty. They would get back 75% of the total, in addition to their and taxes & fees.
Is it possible to get obstruction on guarantee staterooms?
No, is not possible to get obstruction in a guarantee stateroom.
Yes, is possible to get obstruction in guarantee stateroom.
How much is the total amount of gratuities for a 7-night cruise in a Grand Suite?
$20.50 per person per day
$21.00 per person per day
$18.50 per person per day
$18.00 per person per day
The payment for $112.00____ approved.
was
was not
Hi, I got two guests that would like to cancel, I believe they are currently within the 75% cancellation period. Can you tell me what their refund will be?
Open the booking# 194871 to find the total amount refunded to the guests.
$1281.75
$1229.53
$1514.25
$1874.25
Children under ___ are not recommended to use an upper berth for safety reasons.
3
7
Whenever creating a new booking with an infant guest, or when adding an infant to an existing reservation what code is required to have in the service history?
Code MO
Code BB
Code I1
Code BA
Which is the correct process to send an agent copy of the booking invoice?
Put an X next to Agent Copy. Put an X next to Email. Click Booking Invoice. Click OK.
Put an X next to Guest Copy. Click Functions. Put an X next to Email. Click OK.
Put an X next to Both (A\G). Click File. Put an X next to Email. Click OK.
Which unknown is missing on the reservation?
Citizenship
Bed Config
NTC
Date of Birth
Hi, this is David from Training travel. I have Castor Mendoza and he has 45 cruise points. I did want to verify her benefits, specifically the discount on the beverage package and the internet package.
15% discount on any internet package purchased onboard (not combinable
with any other VOOM offer)
10% discount on any internet package purchased onboard (not combinable
with any other VOOM offer)
40% discount on Deluxe Beverage Packages
Crown Lounge access with nightly happy hour
No discounts for the Deluxe beverage package
If a sailing was redeployed, are you allowed to review the booking and assist the Travel agent with the booking?
Yes, assist the travel agent
No, contact Redeployment team at extension 28546
Is it possible to change the currency on a reservation from USD to CAD?
It would be my pleasure to assist you. I will make the change and send you an email.
I'm sorry this cannot be done, we will need to cancel this reservation and make a new one.
In order to do that, the guest will need to make an additional deposit of $250.00 USD per person.
For this booking, is it possible for a direct guest to make and upgrade for the category?
No, is not possible to make an upgrade to the category.
Yes, is possible to make an upgrade to the category.
How the guests will be able to find the location of the staterooms on the ship?
Our consumer website, www.royalcaribbean.com has deck plans that you can view.
Your travel partner is the only one who can advise you.
It is not possible to know prior to the cruise, you will be able to see when you board.
Based on the image, where can you find the pre-cruise email and phone number?
Booking Contact tab
Guest Registration tab
Special Services tab
Guest Contact tab
Hi, Diane from Travel with Us. I would like to request pureed food for my client's baby as they do not want to bring baby food with them.
Select the appropriate response from the list below:
I'd be happy to enter the request into the guest's booking. Please remind your clients to also communicate this request with the dining staff onboard.
While pureed foods are generally used for adult guests only, I'll enter the request for the baby in the room. Remind the guests to advise the staff onboard.
We offer pureed food items for adult guests who have difficulty with whole foods. This should not be used as a substitute for baby food for a baby.
Hi this is Pots from Training Travel. Can you look up the loyalty tier for one of my guests? Her name is Lillie Brown and her date of birth is August, 11 1989.
Gold member
Diamond member
Diamond Plus member
Platinum member
Are the transfers still available for purchase at the airport?
When the guest arrives at the airport they can look for the cruise representative and request the transfer. They will have to pay in cash to be allowed on the bus.
Transfers cannot be purchased on the day of sailing in FLL. The guest will have to take a taxi or use a rideshare option. Upon embarking the ship provide the receipt to Guest Services for a refund.
When the guest arrives at the airport they can look for the cruise representative and request the transfer. The charge will be added to their onboard account.
To verify if the manifest has been sent prior to making a name change where would you go?
DataCard
Service History
Consumer Website
PDF Viewer
Based on the image, this booking is from which department?
Consumer outreach
Groups department
Guest Post services
Royal Guest experience
What is the total amount for the commission?
$470.40
$3684.78
$294.78
$3214.88
