WorksheetsCompTIA A+ 220-1101 Pretest
Total questions: 96
Worksheet time: 24hrs 0mins
This is the first part of the question.
*Read this please pleae!!!!*
SIMULATION -
Laura, a customer, has instructed you to configure her home office wireless access point.
She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.
Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.
She requests that the default settings be changed to the following.
Wireless Name: HomeWiFi -
Shared Key: CompTIA -
Router Password: Secure$1 -
Finally, Laura wants to ensure that only her laptop and SmartPhone can connect to the network.
Laptop: IP Address 192.168.1.100
Hardware Address: 00:0A:BF:03:C4:54
SmartPhone: IP Address 192.168.1.101
Hardware Address: 09:2C:D0:22:3F:11
INSTRUCTIONS -
Configure Laura's wireless network using the network adapter window.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
-Set SSID to HomeWiFi
-Disable SSID Broadcast
-80.11g Only Mode
-Enable WPA2 Wireless Security
-Enable Wireless
-Set SSID to HomeWiFi
-Disable SSID Broadcast
-80.11g Only Mode
-Enable WPA2 Wireless Security
-Enable Wireless
-Set SSID to Laura's WiFi
-Disable SSID Broadcast
-80.11g Only Mode
-Enable WPA Wireless Security
-Enable Wireless
-Set SSID to HomeWiFi
-Select Channel 1
-Disable SSID Broadcast
-80.11g Only Mode
-Enable WPA2 Wireless Security
-Enable Wireless
-Set SSID to HomeWiFi
-Select Channel 11
-Disable SSID Broadcast
-80.11g Only Mode
-Enable WPA2 Wireless Security
This is the first part of the question.
Read this please pleae!!!!
SIMULATION -
Laura, a customer, has instructed you to configure her home office wireless access point.
She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.
Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.
She requests that the default settings be changed to the following.
Wireless Name: HomeWiFi -
Shared Key: CompTIA -
Router Password: Secure$1 -
Finally, Laura wants to ensure that only her laptop and SmartPhone can connect to the network.
Laptop: IP Address 192.168.1.100
Hardware Address: 00:0A:BF:03:C4:54
SmartPhone: IP Address 192.168.1.101
Hardware Address: 09:2C:D0:22:3F:11
INSTRUCTIONS -
Configure Laura's wireless network using the network adapter window.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Disallow the following MAC Address
09:2C:D0:22:3F:11
00:0A:BF:03:C4:54
192.168.1.100
Allow the following MAC Address
This is the third part of the question.
Read this please pleae!!!!
*Select Two answers*
SIMULATION -
Laura, a customer, has instructed you to configure her home office wireless access point.
She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.
Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.
She requests that the default settings be changed to the following.
Wireless Name: HomeWiFi -
Shared Key: CompTIA -
Router Password: Secure$1 -
Finally, Laura wants to ensure that only her laptop and SmartPhone can connect to the network.
Laptop: IP Address 192.168.1.100
Hardware Address: 00:0A:BF:03:C4:54
SmartPhone: IP Address 192.168.1.101
Hardware Address: 09:2C:D0:22:3F:11
INSTRUCTIONS -
Configure Laura's wireless network using the network adapter window.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Secure$1
Secure$1
P@$$₩0ЯD
123456789abcdefghijklmnopqrstuvwxyz
Laura's Cat Name
Please select two choices.
Toner
Fuser
Duplexer
Ink Cartridge
Roller
This is part one of two
DRAG DROP -
A small ISP has hired a new technician. Joe, the new technician, is being trained to configure customers' home networks. The training instructor gives the technician a starter kit with cables, cable ends, and other network equipment and asks him to build a working network.
The computer should be connected to have Internet connectivity and the phone should be connected to have a dial tone.
INSTRUCTIONS -
Use the appropriate cables, cable ends, tools and equipment to configure the network and connect all components accordingly.
There are 2 steps and the simulation starts on step 1.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Select and Place:
This is part two of two
DRAG DROP -
A small ISP has hired a new technician. Joe, the new technician, is being trained to configure customers' home networks. The training instructor gives the technician a starter kit with cables, cable ends, and other network equipment and asks him to build a working network.
The computer should be connected to have Internet connectivity and the phone should be connected to have a dial tone.
INSTRUCTIONS -
Use the appropriate cables, cable ends, tools and equipment to configure the network and connect all components accordingly.
There are 2 steps and the simulation starts on step 1.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Select and Place:
A technician is setting up a projector for a videoconferencing system. When the user attempts to connect a laptop to the system, the system displays the following error message: no source found
The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?
Check the display settings on the computer and set them to extend/duplicate.
Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?
A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?
An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?
Tablet/PC settings
A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?
Change ports on the switch.
Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?
A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called `Generic Printer.` Which of the following BEST describes what the technician should do to fix this issue?
A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:
No Signal Input -
Which of the following describes the FIRST action that should be taken?
Verify that the projector is turned on.
Check the video cable and replace it if necessary.
Replace the projector bulb.
A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The
PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?
A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?
Installing a third-party calendar application and synchronizing it with the corporate calendar
Remotely wiping the mobile device and reinstalling all applications
Checking that the ringer volume on the device is high enough to be audible
Ensuring the corporate password is saved correctly in the calendar application
A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?
A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the
BEST option to enable this department to be able to continue using this software?
Upgrade all workstations and provide a virtual environment for the legacy software.
Upgrade all workstations except those used by the engineering department.
Keep using the old version of Windows and do not upgrade any workstations.
Lay off the engineering department and outsource the work to a third-party.
A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Choose two.)
A. Replacing the HDD with an SSD
B. Upgrading the firmware
C. Adding an optical drive
D. Adding more RAM
E. Adding a CMOS battery
F. Upgrading the graphics card
Adding more RAM
Upgrading the firmware
Adding an optical drive
Adding a CMOS battery
Upgrading the graphics card
A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port.
Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?
Bluetooth
USB
Lightning
HDMI
Which of the following network types would be used in a server room to connect virtual servers to high-speed storage?
A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?
What port does DCHP utilize?
67/68
The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed.
Which of the following is the BEST cloud deployment model for this request?
A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?
A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?
What is the first Step in the CompTia troubleshooting Methodology?
Follow a theory of probable cause
Test system functionality and implement preventive measures:
Test the theory to determine the cause
A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?
Which of the following would be the BEST reason to use a virtual machine as a sandbox?
What is the fifth step in the CompTia Troubleshooting Methodology
Implement the solution
Identify the problem
Establish a plan of action
Follow a theory of probable cause
Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?
A technician is preparing to set up a gaming computer with the following components:
✑ Discrete, high-end graphics card
✑ Video capture card
✑ High-end processor
✑ Multiple hard drives
✑ USB 3.0 hub
✑ Sound card
Which of the following options is the MOST important for the technician to consider before building the gaming computer?
Which of the following is the PRIMARY security concern with virtual machine escape?
In the CompTia Troubleshooting Methodology which step: Record the solution?
Step 1
Step 7
Step 5
Step 3
An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?
Coaxial
Plenum
Cat 5e
Fiber
A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.)
Using the device as a Wi-Fi hotspot
Granting too many application camera permissions
Less than 15% free storage space on the phone
A failing battery
Too many open applications
A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router?
A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom?
F
In the CompTIA Troubleshooting Methodology which step: Create an action plan?
Step 2
Step 6
Step 4
Step 3
The help desk received a ticket regarding issues with a laser printer. The printer has had repairs previously for scanning issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced to resolve this issue?
Fuser
Waste container
Roller
Toner
Which of the following types of devices MOST often uses a Thunderbolt cable?
A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?
A user reports limited or no connectivity on a laptop. A technician runs ipconfig /all with the following result:
IPv4 connectivity...limited or none
IPv4 address...169.254.254.1 -
subnet mask...255.255.0.0
default gateway...
Which of the following is the MOST likely cause of this issue?
A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?
Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.
Which of the following are default ports for HTTP and HTTPS traffic? (Choose two.)
163
80
4443
443
8080
Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix this issue?
Which of the following cable types is the standard connector on printers?
Which of the following is the MAXIMUM power PoE+ provides?
A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue?
System on a chip
Gyroscope
Digitizer
Accelerometer
Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?
Verify the RAM temperature
An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perform NEXT?
Replace the paper tray
Update the printer driver
Replace the toner cartridge again
Replace the imaging drum
A systems administrator has been tasked with allowing SMTP traffic through the system's host-based firewall. Which of the following ports should the administrator enable?
A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?
A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT?
Restart the affected machines to ensure the error does not reoccur.
Update the application to the latest version to prevent future errors.
Write a knowledge base article in the ticketing software to expedite future incidents.
Ignore the issue since it has been resolved for all users.
What is the third step of the CompTIA Troubleshooting Methodology?
Create an action plan
Record the solution
Test the theory to find out the cause
Implement the solution or escalate as necessary
A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?
Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?
Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?
A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?
Physical cabling issues
A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?
In which of the following places is a laptop's wireless antenna MOST likely located?
Near the network interface card
Underneath the battery
Integrated into the motherboard
In the bezel of the lid
A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?
Cat 5e
Which of the following describes the BEST use case for a client-side hypervisor?
For a software developer who is required to test an application in many environments
When the data center environment is out of resources for a new serverAs a cost-saving measure to allow multiple users on one computer
To provide a backup to cloud-based solutions during internet failures
A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?
15,000rpm drive
A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?
A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?
User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?
Attempt to reinstall the application.
Verify the system functionality.
Test the functionality of the antivirus.
Complete the final report.
Determine the source of the installation file.
A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?
Reinstall the operating system.
Configure a new RAID array.
Report the status of the drive and close the ticket.
Consider another possible cause of the issue.
Restore the latest backup of the system.
What is the Second step in the CompTIA Troubleshooting Methodology?
Establish a theory of probable cause
Implement the solution or escalate as necessary
Record the solution
Identify the problem
A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?
A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting, and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?
A user that works in sales is reporting that the output on each page printed from a laser printer has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?
Clean the toner drums and rollers.
A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?
A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on, the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?
Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?
A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following is the MOST likely cause?
A technician is replacing a ribbon on a printer that produces faded text and images when printing. Which of the following types of printers is the technician working on?
Dot matrix (Impact)
Laser
What is the sixth step of CompTIA Troubleshooting Methodology?
Verify full system functionality and implement preventive measures
Identify the problem
Implement the solution or escalate as necessary
Create an action plan
A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?
A user is expecting a visit from a new customer, and the company's ADSL link has suddenly gone down. Which of the following should the user do to access a smartphone's 4G internet connection from the laptop?
A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible 1TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?
1TB SAS
Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?
The default paper type has been changed.
The print server has outdated print drivers.
The network printer is on the wrong VLAN.
The wrong network printer queue is being used.
Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?
A network technician has been tasked with creating a patch cable. The RJ45 connectors will not stay attached to the cable. Which of the following tools is needed to fix this issue?
Cable tester
Loopback plug
To control costs, a company provides a limited number of users with company phones. One of these users opens a support ticket because the phone no longer allows Internet browsing over a cellular connection. The user acknowledges that the phone worked before the user’s child streamed several movies using the device. Which of the following describes why the phone cannot browse the internet?
A user’s desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?
A customer brings a phone to a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application, but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?
A user is unable to connect a mobile phone while in a car. However, a second mobile device is able to connect in the same car. Which of the following settings should the user check on the first phone?
A new computer was plugged into a port that was used by a legacy network printer prior to the completion of an office remodeling project. The user who was assigned to the new computer has been reporting an issue with slow network speeds. A technician verified the NIC is functioning properly and the drivers are up to date, and then swaps out the Cat 6 patch cable. However, the issue persists. Which of the following troubleshooting steps should the technician take NEXT?
A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank’s need?
Which of the following wireless technologies has the MOST range and wireless throughput?
Which of the following cables replaced the Apple 30-pin connector and is also reversible?
New memory modules were installed in several Windows desktops, but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?
A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization’s servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?
A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?
SODIMM
VRAM
DDR4
ECC
A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?
Replace the failed drives.
