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WorksheetsWINGS
Total questions: 85
Worksheet time: 43mins
Facial Expression is an example of......
Verbal Communication
Non Verbal Communication
Visual Communication
Written Communication
As per Professor Albert Mehrabian how much % of communication is Non Verbal ?
97%
95%
93%
90%
Listening requires…
Pay Attention to the Speaker
Understand the Meaning
Giving Feedback
All of the above
What is Courteous under 7Cs of communication ?
Biased & Humble
Respect & Politeness
Neutral
Thoughtful
Body Posture is _________________
Non Verbal Communication
Verbal Communication
Visual Communication
Oral Communication
Assertive Communication means….
Bold & Rude in Communication
Very Cold & Submissive in Communication
Being able to stand up for your own or other’s right without disrespecting others
Being Neutral
Which one is an example of Hard Skill ?
Good Communication
Punctuality
Job-Ownership
Trouble Shooting of an Car Engine
For Intra-Personal Communication minimum____________ persons are
needed
One
Two
Three
Four
Letter, e-mail, telephone, Internet etc. are an examples of.....
Messages
Feedback
Channels
Receiver
Background Noise could be termed as....
Physical Barrier
Psychological Barrier
Over Communication
Language Differences
Sender sends Encoded Information to Receiver" This statement is.............
True
False
.Communication is the exchange of_________________
Ideas
Thoughts
Information
All of the above
Identify Inter-Personal Communication
Self-Talking
Speaking with others
What in an Elevator Pitch ?
A speech given inside an Elevator
A Speech which is lengthy
A Speech which gets completed within 25 to 30 Seconds
A Speech which contains complex Vocabularies
Which one is an example of Soft Skill ?
Operating a machine
Lifting 20 Kg. of weight
Managing a Team
Writing programming using Java Programming Language
Arjun is very efficient at settling down disputes. What kind of interpersonal skill does Arjun have ?
Communication
Team Building
Conflict Resolution
Negotiation
He went on a long journey. LONG is ___________
Adjective
Verb
Noun
Preposition
Which of the following is NOT a role of a Team Leader ?
Lead by setting good examples
Helps the team to focus on the task
Discourage team members
Maintain healthy group dynamics
Ritesh always purchases from the Amazon online retail platform. Because he is satisfied with the quality of the delivered products and also on punctuality of the delivery. What type of customer is he ?
Need-based Customer
Impulsive Customer
Discount Customer
Loyal Customer
Someone has stolen my watch. SOMEONE is ______________
Noun
Pronoun
Verb
Adverb
Mithun went to Big Bazar with a friend. He liked a bottle of deodorant and instantly brought that. What type of customer is he ?
Loyal Customer
Need-Based Customer
Impulsive Customer
Discount Customer
What is/are one of the steps to resolving Customer Service complaints ?
Listen to their problems
Empathize with their situation
Ask questions to gather more information
All of the above
What are the two types of Mindset ?
Fixed Mindset & Variable Mindset
Fixed Mindset & Mixed Mindset
Fixed Mindset & Growth Mindset
Growth Mindset & Unfixed Mindset
What is the difference between a fixed mindset and a growth mindset?
Fixed mindset believes in innate abilities, while a growth mindset believes in effort
Fixed mindset believes in constant change, while a growth mindset believes in
stability
Fixed mindset believes in natural talent, while a growth mindset believes in luck
Fixed mindset believes in consistency, while a growth mindset believes in
spontaneity
Which of the following statements reflects a fixed mindset?
"I can improve my abilities with practice and effort"
"My intelligence is predetermined, and I can't change it"
"I welcome challenges and embrace failures as opportunities"
"I am always open to learning and trying new things"
__________________ is the ability to do something
Knowledge
Skill
Attitude
Competency =
Knowledge + Skills + Action
Knowledge + Skills + Attitude
Knowledge + Exam + Attitude
Why Self-Introduction is asked in any Interview ?
To Check Your Communication Skill
To Check Your level of Confidence
To Match it with Your Resume
All of these
Which one is used to give Self-Introduction for freshers ?
6- Pillars
7-Pillars
Identify the Pillar:
. I can Assemble and Dissemble different hardware parts of any Computer system
. I can Install and Trouble Shoot the Operating System
. I can configure Networking devices
. I have excellent Communication Skills and I am a good Team Worker
6th Pillar
4th Pillar
5th Pillar
_______________ is capacity to adjust one’s thoughts and behaviors in order to effectively respond to uncertainty, new information, or changed circumstance
Self Introspection
Mindset
Adaptability
Due to unfavorable changes, you might get…
Get Irritated
Feel Stressed
Blame Others
All of these
What is Adaptability?
Adjusting to the old things
Adjusting to change
Escaping from the changes
Resist the changes
As per Time Management Matrix, URGENT means ?
Deadline
Time Pressure
Assignments
Work Pressure
How to manage your time effectively ?
Cutting off distractions
Prepare daily planner
Prioritize tasks wisely
All of these
_____________ establishes a respectful culture that promotes open exchange of ideas and perspectives in a Team
Meeting
Outing
Good Communication
Competition
All are the elements of Team Work, except….
Respect
Domination
Delegation
Recognition
What is the full form of SWOT ?
Strength-Work-Opportunity-Threat
Skill-Weakness-Opportunity-Threat
Strong-Weak-Offer-Threat
Strength-Weakness-Opportunity-Threat
What do you mean by “Strength” ?
It’s an innate beneficial quality
It’s a skill
It's knowledge
It's an attitude
What is Threat ?
Fear
Favorable situation
Possible difficulties or an uneasy external situation
Shyness
"Job Ownership" makes one employee............
demotivated
feel overloaded with work pressure
unproductive
passionate towards the job
The word “Communication” has been evolved from two Latin Words.
Those words are…
Communic & Communicare
Communis & Communicare
Communis & Communication
Communication & Communicare
Inter-personal communication can be defined as_______________
Communication with Self
Communication with Others
Which is NOT an element of Communication Process ?
Attitude
Receiver
Sender
Encoded Message
Pictures and Graphs are example of_________________________
Written Communication
Visual Communication
Oral Communication
Body Language
________________ is one of the reasons of Goal failure
Planning
Visualization
Commitment
Procrastination/ Delaying
“ I want to loose my weight of 5 K.G through daily exercise & healthy diet by end of 2024”
Is this an Example of SMART Goal ?
No, it is not
Yes, it is
May be
Can’t Say
All are the reasons of Goal Failure, except which one ?
Not having a proper action plan
No time schedule to work on goal
Commitment towards goal
Setting too many goals at a time
How can Emotional Intelligence be developed and improved?
It cannot be improved; it is innate
By ignoring emotions
Through self-awareness, self-regulation, and social skills training
By pretending to have emotional intelligence
What does the term "Empathy" refer to in Emotional Intelligence?
Solving mathematical problems
Playing a musical instrument
The ability to understand and share the feelings and emotions of others
Physical strength
Which of the following is a key benefit of Emotional Intelligence in the workplace?
Increased conflict and tension
Poor communication
Improved communication, teamwork and leadership
Lower job satisfaction
What is the purpose of identifying Weaknesses in SWOT analysis?
To capitalize on them
To eliminate them
To mitigate or address them
To ignore them
Which of the following is an example of a THREAT in SWOT Analysis?
Intense competition
Growing market demand
Skilled workforce
Poor Motivation
What is the importance of active listening in communication?
It helps in understanding the speaker's perspective
It improves memory retention of information
It fosters better relationships
All of the above
Define emotional intelligence and its role in effective communication.
Emotional intelligence is the ability to manage and understand emotions
It helps in resolving conflicts peacefully
It enhances empathy and social skills
All of the above
How can a growth mindset contribute to personal development?
It encourages learning from failures and setbacks
It promotes continuous improvement and resilience
It fosters a positive attitude towards challenges
All of the above
Which of the following is an essential component of emotional intelligence?
Intelligence quotient (IQ)
Physical strength
Self-awareness
Reading speed
Facial Expression is an example of_______________
Written Communication
Visual Communication
Oral Communication
Non Verbal Communication
What is a common consequence of poor time management?
Stress and burnout
Increased productivity
Effective task completion
Improved work-life balance
Goal achievement is obstructed/hindered due to….
Poor focus
Fear of failure
Lack of commitment
All of these
"Listening is also an integral part of the communication" This Statement is......
Always False
Always True
Sometimes True
Sometimes False
Pictures and Graphs are examples of..........
Written Communication
Oral Communication
Visual Communication
Verbal Communication
The response to a sender's message is called ......
Feedbank
Feedback
Feadback
Feetback
In Communication process the First Feedback is given by the ..........
Sender
Receiver
Both
Any one
What is Gratitude ?
Felling proud
Feeling jealous
Feeling thankful to the God and the Society
Feeling insulted
Why Gratitude is important ?
Through gratitude we send positive vibrations to the universe
We receive positive vibrations from the universe
We feel inner satisfaction and joy inside
All of the above
Gratitude can be defined as...
Taking things for granted
Acknowledging and appreciating the good things in one's life
Feeling entitled to more
Jealousy towards others' success
Following is an example of unfavorable change....
Going for a vacation
Watching a movie instead of studies
Receiving negative feedback about your work
Playing cricket
What is Fixed Mindset ?
The believe that intelligence is dynamic and brain changes on experiences
The believe that intelligence is fixed and static
The believe that people can learn at any age
The believe that learning never stops
What is Growth Mindset ?
The believe that intelligence is dynamic and brain changes on experiences
The believe that changes are not possible
The believe that sometimes intelligence is fixed and some times changes
The believe that intelligence never changes
Engaging in positive talk is a step towards……
Becoming fearless
Becoming fixed minded
Becoming growth minded
Becoming mixed minded
What connects the Sender to the Receiver ?
Channel
Noise
Feedback
Clarity
Which of these does not enhance Listening Skills ?*
Attention
Clear Perception
Frankness
Ignoring
A good team player is one who ______________________
bosses over his other team members
always fights with other team members
never shares his opinions/ideas with others
supports his team members
Devina __________ to the temple every weekend.
go
goes
had gone
has been going
State true or false:
“Never compare yourself with others”
False
True
“Mention few points not written in your Resume” Which point/points you could mention ?
About your favorite movie star
Details of your hobbies or area of interests
Your personal strengths with a story
Both 2nd & 3rd Options
"She likes Ice-Cream".
Identify the Parts of Speech of "Ice-Cream"
Noun
Pronoun
Adjective
Adverb
Two types of changes in life are....
Fixed Changes & Variable Changes
Favorable Changes & Unfavorable Changes
Soft Changes & Hard Changes
Real Changes & Imaginary Changes
Which of the following is NOT a benefit of practicing gratitude?
Improved mental health
Increased stress levels
Enhanced relationships
Greater overall happiness
What types of changes we accept easily ?
Variable Changes
Favorable Changes
Real Changes
Unfavorable Changes
“People stop learning after certain age” This statement is…
True
False
Kunal says that “ I love to accept new challenges”
What kind of Mindset does Kunal have ?
Growth Mindset
Fixed Mindset
Mixed Mindset
Static Mindset
Embracing change, maintain composure during adversity is known as….......
Multicultural Sensitivity
Decision Making
Adaptability
Accountability
______________always motives the achievers of the gift or incentive to work harder and inspires other to achieve the same in the next time
Result
Recognition
Report
Rapport
