The person who buys a product is called...

When a product is sold for a much lower price than it is ususally sold for, we call this...

When a customer isn't happy with a product/ service he bought, he can make...

When a salesperson receives a complaint about the bad quality of a product, he can give the client a......... or exchange the product.

If you are calling a customer to set a date for a meeting, you are .............................. a meeting.

When you have a meeting that you can't attend, you should call ahead and............................... it.

You call the firm to speak to Mr Lewis. His secretary tries to .........................................................................

If the person you are calling is not in the office, you can.......................... with his secretary.

How should you offer help at a shop/ telephone conversation?

If you have bought a product that is out of order, you can ask for...

A salesperson should always be...

If you want to buy some fish, you should go to the...

There are different ways to do your shopping these days. You can go to shops or you can...

If you need to buy an aspirin, you should go to the...