WorksheetsOver all Test
Total questions: 219
Worksheet time: 2hrs 50mins
Name
Class
Date
1.
What all information any customer's User insights provide?(Select more than one correct options)
a)
Location
b)
Tenant Type
c)
BHK Type
d)
Rent Budget
e)
Email ID of the customer
2.
How many free owner contacts are given to a first-time user(tenant) with us?
a)
25
b)
50
c)
0
d)
9
3.
What all information any Owner's property insights or Activity on the property provides?(Select more than one correct options)
a)
Unique views on the property
b)
How many people have shortlisted the property
c)
How many active properties are available
d)
How many people have contacted the owner
4.
How many types of customers are there on Nobroker and how do you categorise them?
a)
4 Types, Tenant, Owner, Seller, Buyer.
b)
3 Types, Genuine, Broker, Not verified.
c)
2 Types, Free customer, Paid customers.
d)
None of the above.
5.
How will you check the email address of the customer on the user dashboard?
a)
User Dashboard > Name Section > Click on customer's name > Check name on the CRM
b)
User Dashboard > Email/Phone Section > Click on Email ID
c)
Through the message report
d)
None of the above
6.
What is the Requirement Window and where do we see it?
a)
Requirement window is used to check call history.
b)
Requirement window is used to enter customer's requirements and see the number of properties. We can see it under the source section on the Payment leads dashboard.
c)
It's a window to get the payment from the customer
d)
None of the above
7.
How many times the NC customers are supposed to be followed and at what time intervals?
a)
4 times in the interval of 1 hour.
b)
3 time in the interval of 4 working hours.
c)
As many times as we want.
d)
None of the above
8.
How can we check what all messages were sent recently to the customer?
a)
User Dashboard > Email/Phone Section > Click on Message Report > Click 2 time on Message Type
b)
User Dashboard > Email/Phone Section > Click on Email ID
c)
User Dashboard > Name Section > Call History
d)
None of the above
9.
On payment leads dashboard, what are the steps to be followed on any lead before making a call to the customer?
a)
Change the state from open to inprogress > Check User insights > Check Call History> Check User state on the user dashboard
b)
Change the substate > Dispose the call > check call history
c)
Reject the lead > Set the follow up
d)
None of the above
10.
On payment leads dashboard, what are the steps to be followed on any lead after making a call to the customer?
a)
Dispose the call on RTC > Set the follow up > Change the substate
b)
Change the substate> Set the follow up>Dispose the call on RTC
c)
Reject the lead > Set the follow up
d)
None of the above
11.
Select all the Primary Lead Sources.
a)
Zopim Chat ( Gets created when customer initiates the chat with one of the chat executive and asks for call back)
b)
Payment Initiated ( When customer initiates the payment for any of the plans and does not pay for 5 mins)
c)
OOC(Out Of Credit): Gets created when a customer either uses the 9 free contacts or the plan validity of 3 months expires. Whichever happens first.
d)
Incoming Missed Call ( When customer tries calling the sales team and the call got missed)
12.
Select all the Secondary Lead Sources.
a)
Repeat Customer: When the customer repeats himself on the website after 4 months.
b)
Payment Initiated ( When customer initiates the payment for any of the plans and does not pay for 5 mins)
c)
OOC(Out Of Credit): Gets created when a customer either uses the 9 free contacts or the plan validity of 3 months expires. Whichever happens first.
d)
Incoming Missed Call ( When customer tries calling the sales team and the call got missed)
13.
What happens when we click on the payment link for any customer on the dashboard and click on submit after selecting the appropriate filter?
a)
Customer will receive an email and SMS with the payment link and the plans details in it.
b)
Customer will get a call from our side.
c)
Customer will initiate the payment
d)
None of the above
14.
What all filters you will apply to call on Fresh leads for any particular day?
a)
State > Open || LastUpdateDate> Today/Yesterday || Primary > Assigned source
b)
State > Open || CreatedDate> Today/Yesterday || Secondary > Assigned source
c)
State > Inprogress || LastUpdateDate> Today/Yesterday || Primary > Blank
d)
None of the above
15.
What does the bell sign in the payment lead dashboard signify?
a)
Number of follow ups
b)
Number of open leads
c)
Number of assigned leads
d)
None of the above
16.
What is the meaning of user state DISGUISE and can we call these customers?
a)
DISGUISE means the customer is a Broker & we can't call these customers.
b)
DISGUISE means the customer is not yet verified on Nobroker & we can call these customers.
c)
DISGUISE means the customer has already taken our paid plans
d)
None of the above
17.
What are the Value-added(Homestore) services that Nobroker offers apart from the subscription plans?
a)
Rental Agreement , Packers and Movers , Rental Furniture, Home Maintenance(Plumbing, cleaning, painting)
b)
Cab Service, Interior, Carpentry Service
c)
Hospitality
d)
None of the above
18.
What are the substates available after you select the state as Inprogress?
a)
Not interested, NC3, Broker, High priority follow up
b)
Rm1Nc1, Rm1Nc2, RM1Interested, High Priority Follow Up, Call Back
c)
Broker, Not verified, Disguise
d)
None of the above
19.
What to answer to the customer who wants to pay after coming to NoBroker physical address?
a)
Ask the customer to come to our office
b)
Give your personal number to the customer and ask to call you.
c)
Nobroker’s physical address can not be shared. Due to security reasons.
d)
None of the above
20.
What's the meaning of Green dot showing next to customer's name?
a)
Customer is asking for call back.
b)
Customer is online or active.
c)
Customer was active before 24 hours.
d)
None of the above
21.
What filters to be applied in case the customer is looking for an Apartment?
a)
Gate Community
b)
Apartment
c)
Lift
d)
None of the above
22.
How will you handle the customer who wants a house with Balcony or only first floor or pet friendly house?
a)
Pitch Money back plan.
b)
Inform the customer that we will check for these requirements and get back to them to pitch the appropriate plan.
c)
Inform the customer that since this is a specific requirement and we don’t have any filter for these requirements hence we can’t guarantee but will try our best.
d)
All of the above
23.
What all information any customer's User insights provide which can be used by Sales team before calling the customer?(Select more than one correct options)
a)
Location
b)
Tenant Type
c)
BHK Type
d)
Rent Budget
e)
Email ID of the customer
24.
If any tenant takes our Tenant Relax/Money back plan, can the RM fix at least 5-6 appointments in a day?
a)
No, the RM can't.
b)
We have to make a special request for the RM to do so.
c)
Yes, the RM can fix 5-6 appointments in a day depending upon the availability of the owners.
d)
Totally RM's choice whether he wants to do or not.
25.
Does the RM have any hidden properties which he/she only shows to his paid customer?
a)
Yes, the RM does.
b)
Yes, but RM will charge extra for that apart from the plan price.
c)
No, the RM doesn’t have any hidden properties, But we do give early access for the newly posted properties to our paid customers.
d)
None of the above.
26.
How will you manage the situation where you are not able to understand the name of the location which the customer is mentioning?(Select more than one correct options)
a)
Disconnect the call and ask the name from your Supervisor.
b)
Check the user insights and get the name of the location from there.
c)
If the user insights is not available. Ask the customer to spell the name.
d)
None of the above.
27.
What are the Value-added(Homestore) services that Nobroker offers apart from the subscription plans?
a)
Rental Agreement , Packers and Movers , Rental Furniture, Home Maintenance(Plumbing, cleaning, painting)
b)
Cab Service, Interior, Carpentry Service
c)
Hospitality
d)
All of the above
28.
Is there any discount on Rental agreement services if the customer takes our subscription plans?
a)
Yes, flat 50% discount in Tenant Money back plan.
b)
25% discount in all the services.
c)
No, there is no discount but the customer will get the best price in the market.
d)
None of the above.
29.
How to handle the situation when there are only 3 properties available as per customer’s requirements and he is not flexible at all but wants to go for Tenant relax plan.(3)
a)
Pitch Tenant Freedom plan
b)
Since the selling criteria of minimum properties are not matching, No plan to be pitched.
c)
Pitch Tenant Money back plan
d)
None of the above.
30.
What to answer to the customer who wants to pay after coming to NoBroker physical address?
a)
Ask the customer to come to our office.
b)
Give your personal number to the customer and ask to call you.
c)
Nobroker’s physical address can not be shared. Due to security reasons.
d)
None of the above.
31.
What filters to be applied on the requirement window in case the customer is looking for Gated Community or society?
a)
Lift.
b)
Gated community villa.
c)
Gated Community with security or Security with Amenities.
d)
None of the above.
32.
What filters to be applied in case the customer is looking for a house with security and Power Backup?
a)
Filter called power backup
b)
Lift filter since the Power backup and security generally comes in the Apartments only.
c)
Gated Community
d)
All of the above
33.
What to answer to the customer if he says can he change his requirements after taking the Tenant Relax/Money back plan?
a)
No, the customer can't.
b)
Yes, he can depending upon the availability of the properties.
c)
He can but he has to repurchase the plan again.
d)
None of the above
34.
If any customer says he is looking for property within 6 KM radius from any area. How will you search the property?
a)
Search in the normal way.
b)
Go to the Requirement window/website and search the property with a landmark and go to MAP view and take the aerial distance of 3 KM.
c)
Search with 6 KM of aerial distance.
d)
Search with 1 KM of aerial distance.
35.
How many owner contact the customer will be able to take if he takes freedom plan after using free 9 contacts?
a)
50
b)
25
c)
16
d)
9
36.
How would you answer if the customer says your RM will be a localite of the city or not after he/she takes the paid services?
a)
Yes, we only hire localite RMs.
b)
No, The RM will not be a localite but he will definitely be a city level expert.
c)
All of the above
37.
What the meaning of inside and outside the bracket number shown on the requirements window.
a)
Both of them shows properties posted in last 30 days.
b)
Inside the bracket shows last 15 days old properties and outside the bracket shows last 30 days old properties.
c)
Both of them shows properties posted in last 15 days.
d)
None of the above
38.
What the meaning of 15th Property Rent on the requirement window(As highlighted in the screenshot).
a)
It signifies the average rent going on in that area as per the filters applied on the requirements window
b)
It signifies the minimum rent going on in that area
c)
It signifies nothing.
d)
All of the above
39.
What the meaning of the numbers 21, 42 and 63 showing on the requirements window(As highlighted in the screenshot).
a)
21 properties are below 13000 rent, 42 properties are below 14500 rent, 63 properties are below 15000 rent.
b)
21 properties are above 13000 rent, 42 properties are above 14500 rent, 63 properties are above 15000 rent.
c)
21 properties are equal to 13000 rent, 42 properties are above 14500 rent, 63 properties are above 15000 rent.
d)
None of the above
40.
The pop up showing in the screenshot comes once you save any requirements for the customer. What's the meaning of PAYMENT_LEAD written under the source section?
a)
This is an auto saved requirement.
b)
This requirement was added by the Sales team Executive.
c)
This requirement was added by the customer.
d)
This requirement was added by the Relationship Manager.
41.
If as per the customer's initial requirements you are not able to find enough properties available. In which all requirements you can make the customer flexible?(Select more than one correct answers)
a)
We can ask the customer to increase the Rent.
b)
We can ask the customer to reduce the BHK type
c)
We can ask the customer to change the tenant type
d)
We can ask the customer to become flexible with the nearby location
42.
Select the correct scenarios while setting the follow ups for any customer you have spoken to.
a)
Always ask the customer regarding follow up timings.
b)
Set the follow at any random timings after 4 hours.
c)
Don't set any follow up and ask the customer to call back whenever he/she is available.
d)
None of the above
43.
How many follow ups we are supposed to do before rejecting the lead?
a)
Atleast 3
b)
1
c)
0
d)
None of the above
44.
How much percentage of sales is made during the first point of contact?
a)
12%
b)
50%
c)
2%
d)
20%
45.
If any customer's User state is showing DISGUISE, what does it mean, and can we tell the customer about it?
a)
DISGUISE means the customer is a Broker & we can tell the customer about it
b)
DISGUISE means the customer is not yet verified on Nobroker & we can't tell the customer about it
c)
DISGUISE means the customer has already taken our paid plans
d)
None of the above
46.
If the customer pays for the plan after 7 PM, when will the customer get the call?
a)
Before 11 PM on the same day.
b)
Next day before 10 AM.
c)
Next day between 11 AM to 1 PM.
d)
None of the above
47.
What's the minimum gap we should keep between 2 follow ups?
a)
Atleast 10 mins
b)
No Gap, set all the follow ups at the same time
c)
Atleast 1 day
d)
None of the above
48.
What's the best approach when the customer doesn't sound interested to take any of the package?
a)
Argue with customer on why he doesn't want any plans.
b)
Don't get defensive and politely ask the customer to save your number and get in touch with you in future for any concerns.
c)
Push the customer to get the plan right now.
d)
None of the above.
49.
How should we close the call of an uninterested customer?
a)
Just disconnect the call and reject the lead.
b)
Ask the customer if he needs any help and reject the lead
c)
Send the payment link of the plan that was pitched and ask the customer to go through the same in the future when he needs assistance of Nobroker
d)
None of the above.
50.
What all information any Owner's property insights or Activity on the property provides?(Select more than one correct options)
a)
Unique views on the property
b)
How many people have shortlisted the property
c)
How many active properties are available
d)
How many people have contacted the owner
51.
In Tenant Plan , as soon as the rm plan is activated , what will the cx receive ?
a)
Requirement form
b)
Requirements given document
c)
RM with property details
52.
How will you guide the customer if he wants to pay directly from the website? Write step by step process.
a)
www.nobroker.in
b)
No broker App
c)
Payment Link
d)
None of the above
53.
Do Tenant Relax paid customers receive instant notifications of newly posted properties on the website?
a)
Yes
b)
No
54.
Can value added or homestore services be availed by unpaid customers directly from the website?
a)
Yes. But there is no discount.
b)
No, they have to take our subscription plans to avail the services.
55.
Can we use the requirement window to search 4 wheeler parking?
a)
Yes, we can.
b)
No, We can not. We need to search the website for 4 wheeler parking.
56.
Is the rental agreement free of cost in tenant money back plan?
a)
Yes, since it's our premium plan.
b)
No discount in any of the value added services.
57.
Is there any discount on packers and movers in any of the our tenant & Buyer subscription plans?
a)
Yes
b)
No
58.
How many Seller contacts a buyer will be able to get in the buyer property expert or money back plan?
a)
50
b)
25
c)
100
d)
Unlimited
59.
If any customer wants a house in a particular society like Shobha, mantri. which tenant plan can we sell and how will we handle the situation?
a)
Any plan since we can guarantee to get the house in any particular society
b)
No plan if the customer looks for a house in any particular society. We will try to make the customer flexible in the nearby location and pitch the plan accordingly.
c)
Tenant Money back plan since it's a specific requirement
d)
None of the above
60.
Various payment options to pay through gateways for International customers?(Select more than one correct options)
a)
Indian Debit Card
b)
Mobikwik
c)
Indian Credit Card
d)
Freecharge
e)
NEFT from an Indian Bank
61.
If any customer says he is not able to take free contact details. What all could be the scenarios?
a)
If the customer is a BROKER.
b)
If the customer has taken our paid plans.
c)
If the customer's user state is Under process ( DISGUISE/Not verified )
d)
If the Customer has expired the basic plan
e)
If the Customer has multiple accounts
62.
If the customer is not able to pay through the link sent from the dashboard, what's the next best method to get the payment from the customer?
a)
Send the link to yourself and forward it to the customer's email ID
b)
Guide the customer to make the payment through website
c)
Ask the customer to pay though Nobroker Bank details/Upi ID
d)
None of the above
63.
Should we check the number of interactions of recent property before calling any Tenant?
a)
No, there is no need.
b)
Yes, since it gives us the idea of how many unique views, shortlisted, contacted customers are there on his property.
c)
It's our choice if we want to do or not.
d)
All of the above
64.
Will the RM physically go to show the property in the Tenant Relax or Money Back plan?
a)
Yes
b)
No
65.
If Broker calls repeatedly , what should be tell him
a)
Due to Technical Issue we are extremlly sorry we are unable to assist you
b)
Sorry you are marked as broker
c)
We don't assist Broker
d)
Disconnect call without any disclaimer
e)
Do not respond over the call
66.
What all information any tenant's User insights provide which is beneficial for the Sales team before calling any customer?(Select more than one correct options)
a)
Location
b)
Tenant Type
c)
BHK Type
d)
Rent Budget
e)
Email ID of the customer
67.
How to check Payment Lead
a)
Name
b)
Number
c)
cx Email
d)
None of the above
68.
If Broker calls And states his property is not getting activated , what should be tell him
a)
Due to Technical Issue we are extremlly sorry we are unable to assist you
b)
Sorry you are marked as broker
c)
We don't assist Broker
d)
Do not respond over the call
69.
Can we search the apartment on the requirements window?
a)
No, we can't
b)
Yes, by applying lift filter
c)
No, we can only search it on the website
d)
All of the above are correct
70.
Can the customers add any specific requirements after taking relax plan?
a)
Yes (Based on the availability of the Property)
b)
No
71.
Actions to be taken after closing the call of an interested tenant?
a)
Rejected the lead and change the substate
b)
Send the payment Link> Change the substate> Set the follow up date and time
c)
Keep the lead in open state
d)
None of the above
72.
Select all the special requirements of Cx
a)
2.5 BHK
b)
Walkable Area
c)
Petfriendly
d)
Live In relation
e)
Specific society
73.
If Broker calls and ask for Additional assistance , what should be tell him
a)
Due to Technical Issue we are extremlly sorry we are unable to assist you
b)
Sorry you are marked as broker
c)
We don't assist Broker
d)
Do not respond over the call
74.
If any customer uses the tenant basic plan and then upgrades to freedom. How many contacts will he get?
a)
16
b)
9
c)
25
d)
50
75.
What are the common mistakes an execute can make after disposing an incoming/outbound call?
a)
Rejecting the lead
b)
Not changing the substate and setting the follow up
c)
Not changing the state
d)
Not checking the user insights
76.
After searching the fresh open leads, If you see a lead is in open state but someone has already called that customer, Can you?
a)
Call that customer
b)
Pass on the lead to the particular agent
c)
Lead the lead in open
d)
Reject the lead
77.
If a Tenant Freedom plan paid customer calls and tells you they don't have access to their and ask you to login to their account, Will you?
a)
Login to their account and share the owner contact details with them.
b)
Inform them we can't login to any customer's account and ask them to either download the app or call our customer care team.
c)
Disconnect the call
d)
None of the above
78.
ZTP Reasons
a)
Fake call Time
b)
Rude behaviour with Cx
c)
Sharing the nobroker physical address
d)
Speaking to broker marked account
e)
Not logging in On time
79.
What is the cost of penalty for Follow ups not cleared for Interested Lead .
a)
50
b)
100
c)
150
d)
500
80.
If Broker calls from another number , can you share any details , what should be tell him
a)
Due to Technical Issue we are extremlly sorry we are unable to assist you
b)
Sorry you are marked as broker
c)
We don't assist Broker
d)
Do not respond over the call
81.
How is the Incoming missed call lead created
a)
When customer tries calling the sales team and the call got missed
b)
When customer tries calling the chat team and the call got missed
c)
When customer tries calling the servicing team and the call got missed
d)
When customer tries calling the Inbound team and the call got missed
82.
How is the Payment Initiated call lead created
a)
When customer initiates the payment for any of the plans and does not pay for 5 mins
b)
When customer initiates the payment and does not pay
c)
When customer initiates and does not pay
d)
When customer initiates the payment for any of the plans and does pay for 5 mins
83.
What filter you will apply if the customer asks "modular kitchen"*
a)
Share the disclaimer
b)
Apply "semi furnished" filter and share the disclaimer
c)
Appy "semi furnished" and "fully furnsihed" filter
d)
Apartment
84.
If the customer says the rent budget is 20k - how you will apply the rent budget filter
a)
min rent budget as zero and max rent budget as 20k
b)
max rent budget as 20k
c)
min rent budget as 10k and max rent budget as 20k
d)
min rent budget as BLANK and max rent budget as 20k
85.
Can we take radius for the location
a)
Yes
b)
No
86.
If the customer says tenant type as unmarried couples/live in relationship/staying with fiance/staying with cousin/two boys one girl - what filter you will apply
a)
family
b)
bachelor
c)
bachelor and share the disclaimer
d)
share the disclaimer
87.
If the customer asks he wants 1200 sqft - What filter you will apply
a)
share the disclaimer
b)
Apartment
c)
lift
d)
area preferencec - min (sqft)
88.
How you will find the "user insights" option in the outbound call
a)
user history
b)
message report
c)
click on hyperlink (in front of the number) - UDB will open - under the user insight header we can find the user insights tab
d)
under user state
89.
We can refresh the hold after 2 minutes
a)
Yes
b)
No
90.
What do you mean by specific requirement
a)
the requirement for which we do not have filter in the requirement window.
b)
Special requirements
c)
balcony
d)
east/north facing
91.
The customer is looking residential property for commercial use - what is the tenant type do we need to apply
a)
family
b)
bachelor
c)
company
d)
bachelor/company
92.
If the customer says to call back on tomorrow - but tomorrow is my WOFF/Leave - what follow up details do we set?
a)
set the follow up for tomorrow
b)
set the follow up for tomorrow and inform to UL/UH
c)
We will ask the customer that sorry, am not available tomorrow, can i call back day after tomorrow - depends on the customer words - we will set the follow up details
d)
None of the above
93.
When SNMD lead will get created?
a)
As per the follow up set date, if we did not call to the customer within 3 hours - lead will expire and SNMD will be created.
b)
System not mark done
c)
open lead
d)
expire lead
94.
For rejected and on call conversion leads, we need to probe the follow up details. The statement is True/False
a)
true
b)
false
95.
Name the scenarios, where all we can reject the lead.
a)
Not intersted due to some reason
b)
Less properties
c)
Less budget
d)
All of the above
96.
How do we get the incoming call lead
a)
Lead already will be there in PLD
b)
By asking assignee in the "Assignee group"
c)
After disposing the call
d)
None of the above
97.
While transferring the call online, it is disconnected. What disposition is applicable here?
a)
call drop
b)
call transfer
c)
others customer
d)
Pitched relax plan
98.
Incoming call lead, the customer asked about the service other than sales (example packers and movers, home service etc). What disposition is applible here?
a)
Random
b)
Interested
c)
Others Customer(Mention in the comment as customer is looking for PNM/Home Services)
d)
None of the above
99.
If the follow up call is made to the customer after 3 days, it's not mandatory to reconfirm the requirements and explain the plan details
a)
True
b)
False
100.
It is mandatory to inform that the RM is telephonic OR online
a)
True
b)
False
101.
RM will show the property details - the statement is*
a)
True
b)
False
102.
Select the correct scenario for the RM roles and responsibility
a)
Shortlist the proeprties on behalf of the customer
b)
Fixing the meeting with the owners
c)
Negotiates the rent and deposit as per the market value
d)
All of the above
103.
We can mention TFP as basic plan on the call
a)
Yes
b)
No
104.
Relationship manager assistance is available in TRP plan*
a)
Yes
b)
No
105.
In TMB, how many owner contacts the customer will get.*
a)
Upto 9
b)
Upto 50
c)
Upto 25
d)
Upto 20
106.
In TMB plan, if the customer did not get the house from "nobroker" and through "other sources" - still the customer is eligible for the refund
a)
true
b)
false
107.
What is the cost of the TMB plam*
a)
4999+GST
b)
5499+GST
c)
5999+GST
d)
6499+GST
108.
Do we need to change the sub state and follow up details for the auto fail leads
a)
Yes
b)
No
109.
If you get the Owner/Seller customer, what will you do?
a)
Transfer the call to Owner/Seller Team
b)
Deny the customer there is NO facility
c)
Fill the language barrier form
d)
Share an email to respective team (owner/seller) by keeping the subject as "call back // customer email id //owner/seller"
110.
Buyer Power Plan price*
a)
1899 + 18%Gst
b)
1499 + 18%Gst
c)
1599 + 18%Gst
d)
1299 + 18%Gst
111.
Minimum property availability for buyer relax / property Expert plan*
a)
12
b)
10
c)
15
d)
18
112.
How many properties can i finalise in Buyer plans
a)
2
b)
4
c)
50
d)
1
113.
What is calculation for travel distance / what is the travel distance
a)
Radius * 1.5
b)
Radius * 1.75
c)
Radius* 2.5
d)
Radius * 0.5
114.
A irregular shape in requriement Maps indicates*
a)
Mentioned place is a land mark not a location
b)
Mentioned place is a location not a landmard
c)
Radius
d)
All of the above
115.
What are value added services in buyer*
a)
Legal services
b)
Loan, Legal, Interior
c)
Packer and movers, interior services
d)
Interior services
116.
Is that mandate to change the followup date and time for every followup call
a)
Yes
b)
No
117.
In which application, we have to check the "User state"*
a)
User DB
b)
User console
c)
PLD
d)
RTC
118.
What disposition to be selected once the customer listens to the relax plan and shows interest in availing it but asks for a call back?
a)
Call back
b)
Interested
c)
Others customer
d)
INT- Pitched Relax
119.
Name the states which will get update by default
a)
Inprogress, success, open, expired
b)
Duplicate, expired, success, close
c)
Expired, rejected, open, duplicate
d)
Open, Inprogress, Rejected, success
120.
based on what action if a customer does on our webiste will be visible in user insights
a)
If a customer shortlist the property
b)
If a customer visits the property
c)
If customer clicks on get owner contact details
d)
all of the above
121.
What will be the disposition if a customer is interested in only Loan*
a)
Interested-Not interested either
b)
Interested- Loan interested
c)
INT-Interior interested
d)
Interested- Loan and interior interested
122.
It is mandatory to check the "call history" for all the calls*
a)
true
b)
false
123.
If a customer is mentioning any specific requirement, Can you pitch any plan?
a)
Yes
b)
No
c)
Yes, After providing disclaimer if customer yes we can
d)
Not applicableue
124.
Move in date filter is linked to -
a)
Plan validity
b)
BHK type
c)
Rent budget
d)
Location
125.
If the customer says do not want ground floor properties - what is the handling mechanism
a)
Inform that we will not show ground floor properties
b)
Try to make the customer flexible as per the "floor preference" filter
c)
Share the disclaimer
d)
All of the above
126.
What all information Any customers user insights provide
a)
Building type
b)
Location
c)
Rent/Budget
d)
Floor Type
e)
BHK Type
127.
What filter you will apply if the customer asks "modular kitchen"*
a)
Share the disclaimer
b)
Apply "semi furnished" filter and share the disclaimer
c)
Appy "semi furnished" and "fully furnsihed" filter
d)
Apartment
128.
If the customer says the rent budget is 20k - how you will apply the rent budget filter
a)
min rent budget as zero and max rent budget as 20k
b)
max rent budget as 20k
c)
min rent budget as 10k and max rent budget as 20k
d)
min rent budget as BLANK and max rent budget as 20k
129.
Can we take radius for the location
a)
Yes
b)
No
130.
If the customer says tenant type as unmarried couples/live in relationship/staying with fiance/staying with cousin/two boys one girl - what filter you will apply
a)
family
b)
bachelor
c)
bachelor and share the disclaimer
d)
share the disclaimer
131.
If the customer asks he wants 1200 sqft - What filter you will apply
a)
share the disclaimer
b)
Apartment
c)
lift
d)
area preferencec - min (sqft)
132.
How you will find the "user insights" option in the outbound call
a)
user history
b)
message report
c)
click on hyperlink (in front of the number) - UDB will open - under the user insight header we can find the user insights tab
d)
under user state
133.
We can refresh the hold after 2 minutes
a)
Yes
b)
No
134.
What do you mean by specific requirement
a)
the requirement for which we do not have filter in the requirement window.
b)
Special requirements
c)
balcony
d)
east/north facing
135.
The customer is looking residential property for commercial use - what is the tenant type do we need to apply
a)
family
b)
bachelor
c)
company
d)
bachelor/company
136.
If the customer says to call back on tomorrow - but tomorrow is my WOFF/Leave - what follow up details do we set?
a)
set the follow up for tomorrow
b)
set the follow up for tomorrow and inform to UL/UH
c)
We will ask the customer that sorry, am not available tomorrow, can i call back day after tomorrow - depends on the customer words - we will set the follow up details
d)
None of the above
137.
When SNMD lead will get created?
a)
As per the follow up set date, if we did not call to the customer within 3 hours - lead will expire and SNMD will be created.
b)
System not mark done
c)
open lead
d)
expire lead
138.
For rejected and on call conversion leads, we need to probe the follow up details. The statement is True/False
a)
true
b)
false
139.
Name the scenarios, where all we can reject the lead.
a)
Not intersted due to some reason
b)
Less properties
c)
Less budget
d)
All of the above
140.
How do we get the incoming call lead
a)
Not intersted due to some reason
b)
Less properties
c)
Less budget
d)
All of the above
141.
How Can we check what all messages went to cx
a)
User dashboard > Email Phone session > Click on message report>click 2 times
b)
User dashboard > Email Phone session > Click on Payment report>click 2 times
c)
PLD dashboard > Email Phone session > Click on message report>click 2 times
142.
On Payment leads Dashboard , What are the steps to be followed on any lead after making a call to the customer
a)
Change substate > Set the follow up > Dispose the call on RTC
b)
Change state > Set the follow up > Dispose the call on RTC
c)
Set the follow up > Change substate >Dispose the call on RTC
143.
How many times a NC cx has to be followed up and at what time interval
a)
2times in an interval of 3 working hr
b)
3times in an interval of 4 working hr
c)
1times in an interval of 6 working hr
144.
ZTP Parameters on floor
a)
Broker marked account
b)
Disclosure of nobrokers Physical address
c)
Rude behaviour
d)
Fake call time
e)
Late logins
145.
Tenant Freedom plan
a)
Tenant Freedom- 1499+GST - 90 Days- Atleast 7 properties should be available as per the customer's requirements.
b)
Tenant Freedom- 1499+GST - 80 Days- Atleast 7 properties should be available as per the customer's requirements.
c)
Tenant Freedom- 1499+GST - 90 Days- Atleast 10 properties should be available as per the customer's requirements.
d)
Tenant Freedom- 1399+GST - 90 Days- Atleast 7 properties should be available as per the customer's requirements.
146.
Tenant Relax plan
a)
Tenant Relax- 3499+GST - 45 Days- Atleast 10 properties should be available as per the customer's requirements.
b)
Tenant Relax- 3499+GST - 45 Days- Atleast 12 properties should be available as per the customer's requirements.
c)
Tenant Relax- 3499+GST - 45 Days- Atleast 15 properties should be available as per the customer's requirements.
d)
Tenant Relax- 3599+GST - 45 Days- Atleast 10 properties should be available as per the customer's requirements.
147.
Tenant MoneyBack plan
a)
Tenant Money Back- 5999+GST - 45 Days- Atleast 12 properties should be available as per the customer's requirements.
b)
Tenant Money Back- 5999+GST - 45 Days- Atleast 15 properties should be available as per the customer's requirements.
c)
Tenant Money Back- 5999+GST - 45 Days- Atleast 10 properties should be available as per the customer's requirements.
d)
Tenant Money Back- 5899+GST - 45 Days- Atleast 12 properties should be available as per the customer's requirements.
148.
How will you guide the customer if he wants to pay directly from the website?
a)
www.nobroker.in
b)
No broker App
c)
Payment Link
d)
None of the above
149.
Do Tenant Relax paid customers receive instant notifications of newly posted properties on the website?
a)
Yes
b)
No
150.
Can value added or homestore services be availed by unpaid customers directly from the website?
a)
Yes. But there is no discount.
b)
No, they have to take our subscription plans to avail the services.
151.
Can we use the requirement window to search 4 wheeler parking?
a)
Yes, we can.
b)
No, We can not. We need to search the website for 4 wheeler parking.
152.
Is the rental agreement free of cost in tenant money back plan?
a)
Yes, since it's our premium plan.
b)
No discount in any of the value added services.
153.
Is there any discount on packers and movers in any of the our tenant & Buyer subscription plans?
a)
Yes
b)
No
154.
How many Seller contacts a buyer will be able to get in the buyer property expert or money back plan?
a)
50
b)
25
c)
100
d)
Unlimited
155.
If any customer wants a house in a particular society like Shobha, mantri. which tenant plan can we sell and how will we handle the situation?
a)
Any plan since we can guarantee to get the house in any particular society
b)
No plan if the customer looks for a house in any particular society. We will try to make the customer flexible in the nearby location and pitch the plan accordingly.
c)
Tenant Money back plan since it's a specific requirement
d)
None of the above
156.
If any customer says he is not able to take free contact details. What all could be the scenarios?
a)
If the customer is a BROKER.
b)
If the customer has taken our paid plans.
c)
If the customer's user state is Under process ( DISGUISE/Not verified )
d)
If the Customer has expired the basic plan
e)
If the Customer has multiple accounts
157.
If the customer is not able to pay through the link sent from the dashboard, what's the next best method to get the payment from the customer?
a)
Send the link to yourself and forward it to the customer's email ID
b)
Guide the customer to make the payment through website
c)
Ask the customer to pay though Nobroker Bank details/Upi ID
d)
None of the above
158.
Should we check the number of interactions of recent property before calling any Tenant?
a)
No, there is no need.
b)
Yes, since it gives us the idea of how many unique views, shortlisted, contacted customers are there on his property.
c)
It's our choice if we want to do or not.
d)
All of the above
159.
Will the RM physically go to show the property in the Tenant Relax or Money Back plan?
a)
Yes
b)
No
160.
If Broker calls repeatedly , what should be tell him
a)
Due to Technical Issue we are extremlly sorry we are unable to assist you
b)
Sorry you are marked as broker
c)
We don't assist Broker
d)
Disconnect call without any disclaimer
e)
Do not respond over the call
161.
What all information any tenant's User insights provide which is beneficial for the Sales team before calling any customer?(Select more than one correct options)
a)
Location
b)
Tenant Type
c)
BHK Type
d)
Rent Budget
e)
Email ID of the customer
162.
How to check Payment Lead
a)
Name
b)
Number
c)
cx Email
d)
None of the above
163.
If Broker calls And states his property is not getting activated , what should be tell him
a)
Due to Technical Issue we are extremlly sorry we are unable to assist you
b)
Sorry you are marked as broker
c)
We don't assist Broker
d)
Do not respond over the call
164.
Can we search the apartment on the requirements window?
a)
No, we can't
b)
Yes, by applying lift filter
c)
No, we can only search it on the website
d)
All of the above are correct
165.
Can the customers add any specific requirements after taking relax plan?
a)
Yes (Based on the availability of the Property)
b)
No
166.
Actions to be taken after closing the call of an interested tenant?
a)
Rejected the lead and change the substate
b)
Send the payment Link> Change the substate> Set the follow up date and time
c)
Keep the lead in open state
d)
None of the above
167.
Select all the special requirements of Cx
a)
2.5 BHK
b)
Walkable Area
c)
Petfriendly
d)
Live In relation
e)
Specific society
168.
If Broker calls and ask for Additional assistance , what should be tell him
a)
Due to Technical Issue we are extremlly sorry we are unable to assist you
b)
Sorry you are marked as broker
c)
We don't assist Broker
d)
Do not respond over the call
169.
After searching the fresh open leads, If you see a lead is in open state but someone has already called that customer, Can you?
a)
Call that customer
b)
Pass on the lead to the particular agent
c)
Lead the lead in open
d)
Reject the lead
170.
What is the cost of penalty for Follow ups not cleared for Interested Lead .
a)
50
b)
100
c)
150
d)
500
171.
If Broker calls from another number , can you share any details , what should be tell him
a)
Due to Technical Issue we are extremlly sorry we are unable to assist you
b)
Sorry you are marked as broker
c)
We don't assist Broker
d)
Do not respond over the call
172.
How is the Incoming missed call lead created
a)
When customer tries calling the sales team and the call got missed
b)
When customer tries calling the chat team and the call got missed
c)
When customer tries calling the servicing team and the call got missed
d)
When customer tries calling the Inbound team and the call got missed
173.
How is the Payment Initiated call lead created
a)
When customer initiates the payment for any of the plans and does not pay for 5 mins
b)
When customer initiates the payment and does not pay
c)
When customer initiates and does not pay
d)
When customer initiates the payment for any of the plans and does pay for 5 mins
174.
Language barrier filter ?
a)
Others > Language Barrier >Kannada
b)
RM Tenant> Interested > Language barrier
c)
Interested > Language barrier>Tamil
d)
Language Barrier
175.
In a call Rapport building is necessary or not?
a)
Yes
b)
No
176.
If a lead is auto failed what is the next step you will do?
a)
Change the sub state> Update the follow up timing and date
b)
Inform Respective lead
c)
Reject the lead
177.
What all facilities do we get in a semi furnished apartment?
a)
Cupboards/Almirah , Kitchen type: Modular or Semi modular (Covered shelves)
b)
TV, fridge, washing machine, AC
c)
Bed, Cupboards/Almirah and Sofa
d)
Modular Kitchen ,bed,wardrobe
178.
If cx is a broker what can be the disposition on rtc?
a)
Rm Sales Tenant> Not interested > Broker
b)
Rm Sales Tenant> Interested > Broker
c)
Tenant> Not interested > Broker
d)
Tenant> Interested > Broker
179.
If Cx Requests for independent house What is the filter we can use ?
a)
Apartment +Lift
b)
Standalone building
c)
Independent house + make cx flexible with requirment
d)
Select all building type randomly
180.
What we do when the agent disconnected the call ?
a)
Reject the lead
b)
Dont take assign and state of lead
c)
If call connected , Mark it as call drop / call back and arrange the call in 15-30 min to the cx
d)
Pass the lead to others
181.
If the cx living alone & in between there family visit them, what is the option i select on Tenant Type ?
a)
Family
b)
family + Bachelor
c)
Bachalor
d)
Company + Family + Bachalor
182.
Its mandate to pitch VAS Services on the call in terms buyer ?
a)
Yes
b)
No
183.
In the term of PG / flatmate which plan we have to pitch ?
a)
Tenant Freedom
b)
Tenant Relax
c)
Tenant Moneyback
184.
If call get auto fail what do we do ?
a)
Reject the lead
b)
Pass the lead
c)
Check for the auto fail messages - accordingly we have to update the follow up details again.
185.
What is the follow up day in the term of buyer ?
a)
7 Days
b)
3 days
c)
15 days
186.
Should we capture minimum budget of the tenant while taking requirements
a)
No
b)
Yes
187.
We need to check User insight of the cx which are within
a)
7 days
b)
10 days
c)
1day
188.
Can we add the lead of the cx , If yes/no, Where& Why
a)
Yes - On User dashboard
b)
No - As leads get auto generated
189.
Cx wants a property only on 10th floor What should be do ?
a)
We don't have specific filters , options might be minimal , we can give any assurance , Our RM will try his best in finding one
b)
We do have specific filters , options might be minimal , we can't give any assurance , Our RM will try his best in finding one
c)
We don't have specific filters , options might be Max , we can't give any assurance , Our RM will try his best in finding one
d)
We don't have specific filters , options might be minimal , we can't give any assurance , Our RM will try his best in finding one
190.
If the Incoming call Gets Dropped or disconnected how soon can we arrange a call back ?
a)
15 min
b)
30min
c)
40min
d)
next day
191.
In Website window how many locations can be capture ?
a)
3
b)
4
c)
5
d)
2
192.
If the agent disconnects the call what will be the disposal state?
a)
Rejected
b)
Call drop
c)
Call back
d)
option 2 &3
193.
In Case cx says he is looking for duplex house , What filters are we supposed to share ?
a)
Make the customer flexible for the independent house/villa and needs to share the disclaimer
b)
Apartment
c)
Independent home
d)
Gated Villa
194.
Initially the customer spoken with the agent "A" - the agent "B" received the incoming call from the same customer and the customer is asking to connect to the agent "A". How do you handle this scenario and what disposition we are selecting here?
a)
Agent "B" should check the availability of the agent "A" - If the agent "A" is available, should do the online transfer - if it is successful transfer - then we should dispose as "call transfer"
b)
Agent "B" should check the availability of the agent "A" - If the agent "A" is NOT available - we should intimate the call back information to the agent "A" through email/whatsapp group - then we should dispose as "Others customer"
c)
Agent "B" should transfers the call to the agent "A" - If the agent "A" is NOT available - we should intimate the call back information to the agent "A" through email/whatsapp group - then we should dispose as "Others customer"
195.
Select All the VAS services
a)
Loan
b)
Legal
c)
Painting
d)
All of the above
196.
Its mandate to check call history
a)
Yes
b)
No
197.
Basic follow up Gap between 2 Follow ups
a)
15min
b)
30min
198.
Whats the max follow up date that can be set for any particular Buyer Cx ?
a)
20days
b)
7 days
c)
15 days
199.
Is the RM a Localite ?
a)
No
b)
Yes
200.
In 1 RK if 4 people want to stay in terms of bachelor What should we do ?
a)
We don't have specific filters , options might be minimal , we can't give any assurance , Our RM will try his best in finding one
b)
We do have specific filters , options might be minimal , we can't give any assurance , Our RM will try his best in finding one
c)
We don't have specific filters , options might be max , we can't give any assurance , Our RM will try his best in finding one
201.
Can we dial Any lead manually?
a)
No
b)
Yes
202.
Relax plan is non refundable
a)
True
b)
False
203.
Where Do You Find the Requirement Tab?
a)
PLD > Under Source Section
b)
PLD > Under User Info
c)
PLD > Under Assignee Section
204.
If you have set up the follow up date on 5th Aug 2023 at 7:30pm and you log out at 5:30 pm.Is this correct?
a)
Yes
b)
No
205.
Where do you check if the cX is a broker?
a)
On PLD > user state
b)
On User Dashboard > User State
206.
Where do you check the user Insight?
a)
On PLD > user Info
b)
On User Dashboard > User state
207.
Can Incoming Calls can be missed?
a)
No
b)
Yes
208.
If 5 people are willing to stay then what filters are to be applied?
a)
Any type of BHK after vOC
b)
3 BHK
c)
3 & 4 BHK
d)
4&5BHK
209.
On Call process to be followed
a)
Open >Rejected - User state > User propery> Property insight
b)
Open >Inprogress - User state > Call history> User insight
c)
Open >Inprogress > User propery> Property insight
d)
Open >Duplicate - User state > User propery> Property insight
210.
Is it compulsory to change the substate for a call on an open fresh lead
a)
Yes
b)
No ( Because first we change the state )
211.
RM's Assistance is available in TMB
a)
No
b)
Yes
212.
Customer is looking for Lease which plan to pitch ?
a)
tenant Money back
b)
Tenant freedom plan
c)
Teanant Relax plan
213.
RM will have a seperate database for the paid customers
a)
NO
b)
YES
214.
Where to Identify the brokers account
a)
User Insight
b)
User state
c)
User plan
d)
User info
215.
If the cx says brother and sister what will you choose
a)
Family
b)
Bachelor
c)
Company
d)
None of the Above
216.
You get a call from a cx , an Executive has already spoken to the cx , What will you do
a)
Reject the call
b)
Within 3 days pass the call to that particular executive
c)
After 3 days Answer the call
d)
Answer the call yourself
217.
Conditions where the cx is not getting free contacts
a)
Broker
b)
Under process
c)
Multiple accounts
d)
Basic plan expired
218.
Choose all the over promising Statements
a)
100% Guarantee will be given that the property will be provided to customer
b)
Property will be given in 2 days
c)
RM will be showing the property
d)
RM will be showing only relevant properties
e)
RM Will be Available through whatsapp
219.
Select All Specific Requirements
a)
2.5 BHK
b)
Walkable distance
c)
Couple friendly
d)
Pet friendly
e)
Second floor & Above
100 %
