Worksheetstqlt
Total questions: 60
Worksheet time: 30mins
What does the term "lodging characterize''?
A. the overall category of facilities which offer meals primarily
B. the overall category of facilities which provide a place to spend the night
C. the overall category of facilities which offer the health treatment.
D. the overall category of facilities which offer meals primarily.
Lodging is "a temporary place to stay"
A. True
B. False
Hotel is "a commercial establishment that provides lodging, meals, and other services for travelers and other paying guests
A. True
B. False
Room rate is the average daily revenue price) per an occupied sold room
A. True
B. False
Located alongside the highways and offering the parking lot is
A. Resorts
B. Motels
C. Hotels
D. Inns
Providing facilities for citywide conventions and trade shows is
A. Convention Hotels
B. Downtown Hotels
C. Suburban Hotels
D. Heath Spas
"Type of shared ownership in which the buyer purchases the right to use a unit for a portion of the year" refers
A. Independent
B. Vacation ownership
C. Franchising
D. Hotel Corporations
Location is one of the categories of hotel classification.
A. True
B. False
Limited-service hotels is classified by location.
A. True
B. False
Downtown hotels are located in the heart of the city, more expensive.
A. True
B. False
Gaming operations are the major revenue centers of Casino hotels & resorts.
A. True
B. False
Luxury hotels are at the lowest of the price category.
A. True
B. False
Responsibilities of front office
A.Checking guests in/out
B. Securing payment
C. Listening to complaints
D. All of them
"Maintenance of public areas" is the responsibility of
A. Font office
B. Housekeeping
C. F&B
D. Security
The Bell Staff
A. Handles guest needs
B. Assists with parking
C. General security
D. Assists with luggage, acts as an escort, & answers questions
Hotel is "a lodging property built into blocks, ensuring the quality of facilities, equipment and necessary services for customers."
A. True
B. False
The back of house is the heart of the hotel
A. True
B. False
The Front office is NOT one of departments of "Room Division".
A. True
B. False
The Reservations department attempts to maximize: "room rate and occupancy rate"
A. True
B. False
Housekeeping is one of the largest departments up to 50% of all employees)
A. True
B. False
Where operates the food production of restaurants?
A. The back-of-the-house
B. The front-of-the-house
C. The office
D. All of the above
Which of the following type of restaurants has the highest level of quality and price?
A. Quick service restaurants
B. Fast casual restaurants
C. Family restaurants
D. Fine dining restaurants
The front office, housekeeping, concierge, security and reservation department all fall under what department?
A. Room division
B. Front desk
C. Night auditor
D. Support department
Making a hotel reservation means to...
A. Book a room in advance
B. Check hotel's occupancy rate
C. Book a table at restaurant
D. Rank hotel's service quality
Room Attendants are responsible for................
A. cleaning of individual guest rooms
B. nccepting guest's payments
C. scheduling staff work
D. checking guests in
The staff who works overnight in hotels for performing front desk and accounting duties
A. Security guard
B. Receptionist
C. Night auditor
D. Reservation officer
What are the strengths of a chain restaurant?
A. Brand Recognition
B. Site Selection Expertise
C. Purchasing Economies
D. All of the above
Today, which one is globally recognized as a symbol of hospitality?
A. Pineapple
B. Durian
C. Watermelon
D. Lemongrass
The industry which generally serves the need of human in food, shelter, other activities in a certain destination is:
A. Hospitality
B. Transportation
C. Tourism
D. Leisure
Which is NOT the housekeeping department's responsibility?
A. Maintenance of hotel public areas
B. Cleaning guest rooms
C. Filling the mini bar in guest rooms
D. Receiving guest room booking
31. Which department is primary responsible for offering foodservice in hotels?
A. Sale & Marketing
B. Human Resources
C. Hotel Food & Beverage Operations
D. Accounting
The hotel staff helps guests parking cars in luxury hotel is.................
A. Reservationist
B. Receptionist
C. Valet
D. Front desk Agent
Which one is NOT a task of of the front of the house in restaurants?
A. Welcoming to the guests
B. Seeing off the guests
C. Producing food
D. Maintaining cost of sales
"Resorts" are......
A. typically located in downtown locations
B. typical high-rise buildings
C. typically located in beautiful natual enviroments and tourist attraction places
D. typically select-service hotels
The food service in which customers can order food by phone or online and food is delivered to their places is called............
A. Take out
B. Drive through
C. Delivery
D. Sit-down
Mc Donald's restaurant is an example of..............
A. casual restaurants
B. family restaurants
C. fine dining restaurants
D. quick service restaurants
Which are the types of service transactions?
A. electronic mechanical transactions
B. indirect personal transactions
C. face to face transactions
D. All of the above
Customer service is all interactions between
A. A service provider and a customer
B. A vending machine and customer
C. Two customers
D. Two buyers
Which is an operation owned by an owner or owners with one or more properties having no chain relationship?
A. Independent restaurant
B. Chain restaurant
C. Franchised restaurant
D. Dependent resraurant
Who will greet customers as they enter a restaurant?
A. Receptionist
B. Hostess
C. Bell man
D. Chef
What is the main responsibility of Host/ Hostess in a restaurant?
A. Cleaning and rinsing dirty dishes
B. Serving guests at counter
C. Greeting customers as they enter a restaurant
D. Cleaning tables of food and used tableware
What are 3 components in Travel and Tourism industry?
A. Hospitality industry, Destination Alternatives and Foodservices.
B. Transportation services, Hospitality industry and Destination Alternatives.
C. Foodservices, Transportation services, Hospitality industry.
D. Foodservices, Accommodation industry and Retail Shop.
Making a hotel reservation means to:
A. Book a room in advance
B. Check hotel's occupancy rate
C. Book a table at restaurant
D. Rank hotel's service quality
Which of following is NOT a commercial foodservice organization?
A. Hotel Foodservice
B. Restaurant
C. Retail shop
D. Religious organization
Tourism comprises the activities of people ....... and....... in places outside their usual environment for not more than one consecutive year for leisure and not less than 24 hours, business and other purposes.
A. visiting/ playing
B. traveling to/ staying
C. sightseeing/ shopping
D. going/ serving
A/A.......... is a comunercial establishment that provides lodging, meals, and other services for travelers and other paying guests.
A. Hotel
B. Restaurant
C. Airline
D. Coffee shop
Where are downtown hotels usually located?
A. Near schools or univeristies
B. In the suburban of the area
C. In the heart of a city
D. Alongside the highways
The type of restaurant that offers fast food, but has higher-quality ingredients and with a more inviting sit-down atmosphere is:
A. Quick service restaurants
B. Midscale restaurants
C. Fast casual restaurants
D. Fine dining restaurants
Which of following is NOT a characteristic of Fine Dining restaurants?
A. Relaxed atmosphere
B. More varied menus
C. Excellent service
D. Low-check average
Which area belong to the "front-of the house" in a restaurant's layout?
A. Kitchen
B. Dining room
C. Office
D. Sturage
What is the special entertainment service in Las Vegas hotels/ resorts?
A. Health Spa
B. Fitness Center
C. Marker
D. Casino
Which of following is one of tasks of the "back of house" in a restaurant?
A. Checking with the table
B. Removing used tableware
C. Greeting the guest
D. Purchasing and receiving
Which is TRUE about a Luxury hotel?
A. Top of the price category
B. Offer a limited of facilities and amenities
C. No or very limited food and beverage facilities
D. Offer guest rooms only
"Resort" could be considered as:
A. Limited-service hotel
B. Full-service hotel
C. Select service hotel
D. Luxury hotel
What type of "off-premise" eating market is that customer can order their food by phone or on the internet and the restaurant will ship it to their home, office, or elsewhere?
A. Takeout or take-away)
B. Delivery
C. Drive through
D. Face-to-face
What does FOM stand for?
A. French office manager
B. Front office manager
C. Flight organization management
D. Fuel opposite management
Which department in a hotel is responsible for ensuring the safety of guests and their belongings?
A. Front desk
B. Kitchen
C. Security
D. Bar
In a hotel, who is in charge of assisting guests with luggage, acts as an escort and answers questions?
A. Valet
B. Reservation staff
C. Bellman
D. Night auditor
What are the goals of Hospitality companies when deliver services to guests?
A. Zero defects
B. High service quality
C. Customer satisfaction
D. All of the above
Services are produced and consumed at the same time. Which characteristics of service is this?
A. Intangibility
B. Non-ownership
C. Inseparability
D. Variability
