WorksheetsModem Swap
Total questions: 8
Worksheet time: 16mins
1st step when performing a modem swap, you should?
Go back to Singleview and swap modem there
Have a blank OPUS screen with no account.
(If not, you will not be able to add the modem in Singleview)
Once account is showing, click on the modem+
Pull up account and then begin to input modem information
Next step on performing modem swap
We don't do this part, transfer to Account services
Fill out the information once you have the account pulled up
Fill out the information in a blank OPUS (Don't search for the account)
Input the previous modem that was on the account
Next step is to verify information is correct and then go to Singleview
ONLY Supervisors can perform this step
TRUE
We don't do this step
FALSE
Next step on a modem swap you need to do what?
Go to OPUS and under 'Main Menu' select Seasonal
Go to Singleview and under 'Order' select the correct modem
Go Singleview and under 'Main Menu' select 'Change of Service'
Go to Singleview and under 'Manage Customer'
Next step in Singleview is to input a 'Sales Reason' please use '______'
Register
Supervisor correction
Call In
Other
In this step click the '__________'- Next you will select the current modem on the account. Then go down to Reason code & select "De-Authorized-Office Correction/Change". Finally, we can select 'Swap' under 'Equipment Actions'
Submit Tab
Service Tab
Feature Tab
Offer Tab
Enter the NEW '__________' under 'CMAC Search' then select the 'Search' button. Then, select the box for the Customer Owned Equipment (ONLY if the Customer Owned)
MAC address
Manufacturer
Make & Model
Equipment type
Select 'Submit' in Singleview and then you check to ensure information is correct under the order summary. If correct click "___________". Changes should reflect in OPUS as well.
Main Menu
Create Payment
Create Work Order
Submit Order
