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WorksheetsBS Internal and external communication
Total questions: 14
Worksheet time: 7mins
The best definition of effective communication is:
when the message is loud enough for everyone to hear it
when the message has been written clearly for the receiver to read
when the sender thinks the message has been received by the right person or group
when the receiver shows that the message has been received and understood
All of the following are methods/(media) of internal communication within a business except
telephone call to a customer
letter to a worker about low attendance rates
e-mail to a supervisor
notice on the staff restroom noticeboard
Two-way communication is often more effective than one-way communication because
it is likely to be quicker
there is an opportunity to confirm or discuss the message
more than one person will receive the message
more than one way of sending the message is used
One example of poor external communication is:
a supplier misunderstands a message
a worker fails to follow a safety instruction
managers do not receive a message about a machine failure
office staff fail to tell workers about new overtime rates
All of the following could be important for effective internal communication except
a clear message that can be understood
the receiver should be the right person to send the message
the intranet should be in good working order
there should be feedback from the receiver
One of the advantages of verbal communication is that:
there will be a permanent record of the meeting
as it is one-way communication it will be faster than written forms of communication
it makes sure that everyone has fully understood the message
there is an opportunity for immediate feedback
Each of the following are examples of written communication media except
notice about company holiday dates
letter of resignation
TV advertisement
business report on marketing
One of the advantages of written communication such as e-mail is that:
there is always feedback
it allows the sender of the message to check that it has been understood
a permanent record allows it to be looked at and checked again
e-mails are always read immediately
One of the claimed disadvantages to using e-mails for communication is:
some workers may not be able to hear them
some people receive so many e-mails it is difficult to identify the important ones
verbal communication is less effective than written communication as there is no permanent record
the message can only be sent to one person at a time
Which one of the following is not a barrier to effective communication?
Poor body language from the sender gives the receiver a bad impression
The message is too long
The receiver does not provide feedback and the sender does not know if the
message has been understood
There are short and direct lines of communication between the sender and
the receiver
Which one of the following is the best method of communication if you want to inform a member of staff of a discipline warning — repeating the offence could lead to dismissal?
Staff meeting
Letter
Noticeboard
What is the best method of communication if you want to give members of staff an opportunity to discuss views about a new business plan
Staff meeting
Letter
Noticeboard
What is the best method of communication if you want to give information to large numbers of staff about important new health and safety rules?
Telephone call
noticeboard
intranet
A business could reduce possible barriers to internal communication by
using e-mails for all messages
insisting on feedback after sending important messages
using technical language and jargon in all messages
using social networking sites for confidential messages
