WorksheetsBusiness Management and Administration #1 (1254) 1/2
Total questions: 50
Worksheet time: 13hrs 30mins
Which of the following is an important step to take to ensure a protest is peaceful and effective:
A) Avoid violence and vandalism during the protest.
B) Demonstrate your importance by using harsh, insulting language.
C) Obtain your senator's permission before assembling the protest.
D) Argue against any opponents to your protest.
Which of the following is an example of a voluntary debtor-creditor relationship:
A) Owing punitive damages
B) Receiving a monetary gift
C) Requesting specific information
D) Obtaining a loan from a bank
Which of the following is a benefit of settling a case instead of going to trial:
A) Settlements are less predictable.
B) Settlements ensure a chance at appeal.
C) Settlements involve a "guilty" or "not guilty" verdict.
D) Settlements are more private.
The person who files a lawsuit is the
A) plaintiff
B) defendant
C) lawyer
D) judge
Which of the following is true of arbitration:
A) It is an adversarial process.
B) It usually has a win-win outcome.
C) It is a cooperative process.
D) It is more expensive than litigation.
Which of the following is a graphic aid that uses text to depict a sequence of events or the order of a process:
A) Geographic map
B) Pie chart
C) Bar chart
D) Flowchart
The focus of most letters that a business writes to its customers should be about the
A) customers' opinions.
B) business's services.
C) business's history.
D) customers' interests.
In which of the following situations would a businessperson write a persuasive inquiry using an indirect format:
A) A letter requesting the date and time of a professional development workshop
B) A direct-mail letter asking for financial support to help a charitable organization
C) A memo asking for a detailed sales report for the previous six-month period
D) An email message requesting membership eligibility requirements in an organization
What type of analytical report is likely to contain the following statement?
"Based on the facts presented, it is my recommendation that we continue with the existing course of action and complete the road closures and updates to enhance the city's infrastructure."
A) Justification report
B) Market analysis report
C) Due diligence report
D) Troubleshooting report
During the last few paragraphs of a research report, the writer should
A) draw conclusions from their research and provide recommendations if necessary.
B) explain the methods for their research and list sources that were used.
C) question the validity of their research and provide a disclaimer for readers.
D) ask the reader to draw their own conclusions based on the research presented
Which of the following would be an effective way to communicate a job-related suggestion to your supervisor:
A) A letter of transmittal
B) An office memorandum
C) An executive summary
D) A personal letter
Employees can generally identify difficult customers
A) after asking personal questions.
B) by observing customers' dress.
C) by listening to customers' accents.
D) during their initial contact.
One form of technology that businesses use to personalize their ongoing communication with customers is
A) infomercials.
B) banner ads.
C) opt-in email.
D) radio messages.
A farmer has 1,000 acres. They decide to plant apple trees on 800 acres and raise cows on the remaining 200 acres. If they wanted to raise more cows, they would have to reduce the amount of land allotted to growing apples. This is an example of
A) opportunity cost.
B) distribution.
C) efficiency.
D) utility.
A music streaming service has two versions: one with advertisements and one without advertisements for a monthly fee. What business model does this describe?
A) Freemium
B) Franchise
C) Auction
D) Affiliate
The formula for calculating gross profit is
A) income from sales minus cost of merchandise.
B) net profit plus cost of merchandise.
C) income from sales minus net profit.
D) income from sales minus operating expenses.
A country imports $15,132,820 worth of goods and services, exports $15,694,454 worth of goods and services, and pays $1,750,500 in foreign aid. What is the amount of the country's trade surplus?
A) $2,312,134
B) $561,634
C) $1,188,866
D) $852,820
The value of a country's currency declines when it implements policies that restrict trade. What is the primary factor affecting the change in value of the currency in this situation?
A) Civil unrest
B) Isolationism
C) Demographics
D) Cultural differences
As Penny used her emotional intelligence to separate negative feelings from the positive action she could take in a situation, she experienced the benefit of
A) solving problems.
B) responding to criticism appropriately.
C) communicating needs effectively.
D) being flexible.
The picture or image that you have of yourself is referred to as your
A) self-concept.
B) role.
C) composite.
D) self-esteem.
Thinking about the consequences is part of which step of the ethical dilemma response process?
A) Reflect on the outcome.
B) Get the facts.
C) Consider all your potential actions.
D) Identify the dilemma.
One of Megan’s coworkers frequently makes critical comments about Megan’s computer skills. Megan can use self-control in this situation to help her
A) file a formal complaint.
B) learn aggressive behavior.
C) avoid an angry response.
D) get back at her coworker.
Which of the following is a result of learning how to sell your ideas:
A) Improved communication skills
B) Decreased self-confidence
C) Lower chance of receiving a job
D) A guaranteed promotion at work
Angela has achieved business success, and many other people look up to and imitate her. This makes her a(n)
A) hero.
B) leader.
C) example.
D) role model.
Leaders that share their power recognize that
A) they can't trust their subordinates.
B) most goals can't be reached alone.
C) their followers won't do a good job.
D) they won't meet their goals as quickly.
John's supervisor provides only general guidance, avoids giving specific or detailed directions, and wants employees to function independently. What leadership style is the supervisor following?
A. Democratic
B. Authoritarian
C. Laissez-faire
D. Assertive
Ryan buys a car, but he stops making payments after a few months. The seller is able to repossess the car because it has a(n) __________ on the title.
A) lien
B) installment
C) rating
D) principal
Which of the following is an example of an individual setting a financial goal:
A) Saving enough money to retire in 10 years
B) Making a will to distribute personal assets
C) Reviewing various health insurance options
D) Obtaining a credit card for emergencies
After learning that her accountant treated another customer unethically, Bethany decided to hire a different firm for the next year. This is an example of how
A) ethics reduce legal liability.
B) ethics affect customer loyalty.
C) customers control a company's ethical policies.
D) accountants cannot control customer satisfaction.
Items of value are listed under which of the following components of the balance sheet:
A) Assets
B) Liabilities
C) Owner's equity
D) Notes
If the cash from operating activities is consistently greater than the company's net income, the company's net earnings are of a(n) __________ quality.
A) excessive
B) low
C) moderate
D) high
Which of the following helps you determine the total cost of a consumer loan:
A) Origination fees
B) Annual percentage rate
C) Repayment terms
D) Credit score
Which of the following is a true statement regarding knowledge management and employees:
A) Knowledge management can be successful without employee involvement.
B) Not every employee should be expected to contribute knowledge.
C) Contributing knowledge should be a simple task for employees.
D) The company benefits from knowledge management, but individual employees do not.
What is a primary characteristic of intellectual capital?
A) Observable
B) Factual
C) Intangible
D) Reliable
A business establishes virtual workspaces for several project teams in which information and expertise are continuously updated and shared among all of the work teams' members. What form of knowledge management technology is the business using?
A) Remote search engines
B) Knowledge repositories
C) Knowledge-mapping tools
D) Decision support systems
Corsica Steel Mill has developed a new process to reduce the time it takes to complete a phase of production. To legally protect this new process from unauthorized use, the company should obtain a
A) patent.
B) copyright.
C) trademark.
D) trade name.
Which of the following actions is most likely to help a business protect its trade secrets:
A) Require employees to develop a noncompete agreement
B) Apply for copyright protection with the government
C) Publish a nondisclosure statement on its website
D) Limit access to the sensitive information
Over the years, Malcolm has implemented strategies that help him perform and complete a work activity more efficiently. The department manager has asked Malcolm to write down the steps of the process so that the instructions will be available for coworkers and employees in the future. This is an example of
A) data procurement.
B) confidential information.
C) project management.
D) knowledge codification.
Ralph hosts a video conference about a trade show he recently attended. Which of the following knowledge management processes is Ralph practicing:
A) Acquisition
B) Sharing
C) Creation
D) Refinement
When it comes to buying behavior, people tend to
A) purchase products contrary to their needs.
B) satisfy their most urgent needs first.
C) satisfy their less urgent needs first.
D) exhibit no identifiable pattern.
Why is it important for businesses to manage employee information in a way that keeps it secure?
A) To be secretive
B) To be ethical
C) To beat the competition
D) To avoid publicity
A wholesale distributor would like to track its customers geographically. Which software application would be most effective?
A) Internet
B) Spreadsheet
C) Database
D) Word processing
JavaScript, Python, HTML, and CSS are examples of computer
A) disk drives.
B) search engines.
C) service providers.
D) programming languages.
What presentation software function allows the user to move and change the order of existing slides?
A) Promote paragraph
B) Transition
C) Slide sorter
D) Note master
A primary use of project management software is to
A) define the project's purpose.
B) allocate project resources.
C) develop project standards.
D) evaluate the quality of deliverables.
In order for data change to be successful, an organization should
A) enact changes whether or not everyone in the organization agrees.
B) be able to revert back to their old processes.
C) have one employee capable of making the change.
D) be aware of why the change is necessary.
Maggie owns an accounting firm and decides to maximize profit by reducing employee expenses. What disadvantage may this cause for Maggie's firm?
A) Lower employee morale
B) Lower profits
C) Higher cost of goods
D) Higher training costs
A corporation is building a facility in the city's business district. The city requires that the facility meet certain size, style, structural, and usage requirements. These requirements are outlined in the town's
A) zoning ordinances.
B) health regulations.
C) partnership agreement.
D) tax code.
A city in the southwestern region of the country requires community businesses to undergo health and safety inspections to determine if the businesses are complying with
A) securities regulations.
B) free trade agreements.
C) local ordinances.
D) consumer protection laws.
An employee who notices the electrical cord to a neon sign is badly frayed should
A) call an electrician to fix it.
B) try to repair the cord.
C) assume someone knows about it.
D) report it to a supervisor.
